Lead Business and Quality Assurance Analyst for Business Affairs

Job description

Posting Details

Position Information

Position Number998660Functional TitleLead Business and Quality Assurance Analyst for Business AffairsPosition TypeStaffPosition EclassEP - EHRA 12 mo leave earningUniversity Information

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is a higher-research activity university as classified by the Carnegie Foundation. Founded in 1891 and one of the original three UNC system institutions, UNCG is one of the most diverse universities in the state with nearly 20,000 students and over 2,700 faculty and staff members representing more than 90 nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 100 areas of study, as well as 74 master’s and 32 doctoral programs, UNCG is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter and Instagram.

Primary Purpose of the Organizational Unit

The Business and Quality Assurance Analyst will lead day-to-day development of requirements (business, functional, non-functional and technical) gathering, process (business, operations and technical) modeling, Report Design, User Story Development, Test Plan Development, Test Execution, and technical liaison using standardized methodologies. Our goal is to meet the needs of our clients; thus, our expectations are to work with clients and ITS to analyze, design, implement and support active initiatives.

Position Summary

The Business and Quality Assurance Analyst works with functional staff, fellow ITS analyst/programmers, and other stakeholders to design, test, and implement ERP solutions in Ellucian Banner and associated application environments. In this process, the incumbent works with clients across business units to understand business requirements, implement applications, and ensure quality solutions are delivered to meet those needs which align with UNCG’s strategic goals. Works within a variety of software development lifecycles and project management approach to achieve goals.

Minimum Qualifications

-Mid to late career with Masters and 2 to 4 yrs experience; Bachelors and 3 to 5 yrs experience; or equivalent education/work experience
-Major in computer science, information technology, business administration, or related disciplines
-Experience in a business analyst and/or quality assurance analyst-equivalent role required.
-Familiarity in Microsoft Office applications, especially Word, Excel, Visio, PowerPoint and/or with Google Docs and Box applications.
-Ability to interact with people from all disciplines with all levels of experience
-Experience at working both independently and collaboratively

Additional Required Certifications, Licensures, and CertificatesPreferred Qualifications

-Experience analyzing and effectively documenting complex business and technical requirements for. ERP preferred.
-ECBA, CCBA, or CBAP like certification strongly desired.
-Experience creating test plans and test cases for complex software projects. ERP Preferred.
-Experience with automated testing tools preferred.
-Experience with SQL (Oracle) preferred.
-Experience supporting Ellucian Banner ERP system preferred.
-Experience working with Git version control system preferred.

Special Instructions to Applicants

Applicants have the option to provide the names, email addresses, and phone numbers of up to four (4) contacts to provide Letters of Recommendation, in the References section of the electronic application. These contacts will be solicited by the SpartanTalent system via email, and asked to provide a confidential Letter of Recommendation on behalf of the applicant. This will occur after the applicant has successfully submitted his/her application.

Applicants are required to upload the following documents with their electronic application:

  • Resume
  • Cover Letter
  • List of References

Applicants are required to upload a list of references of at least three (3) professional references that includes:

  • Name
  • Company Name
  • Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
  • Email Address
  • Contact Phone Number

Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Recruitment RangeSalary commensurate with experienceOrg #-DepartmentInformation Technology Services - 23101Job Open Date07/10/2019For Best Consideration Date07/17/2019Job Close DateOpen Until FilledYesFTE1.000Type of AppointmentPermanentIf time-limited, please specify end date for appointment.Number of Months per Year12FLSAExemptKey Responsibilities

Key Responsibilities

Percentage Of Time40%Key Responsibility

Technical Lead and Business Relationship

Essential Tasks

-Acts as leadership with a cross-functional team to understand business requirements and documents technical specifications for Banner ERP and other applications.
-Acts as division-specific business relationship leader between UNCG division and ITS.
-Collect and document clear, concise requirements & business rules.
-Facilitate cross-functional requirements gathering sessions.
-Translate business rules, requirements & process flows into Business Requirements Documentation (e.g. User Stories).
-Diagram current/future state Business/Operations & Technical Processes.
-Create or assist others in writing user documentation, instructions, and procedures.

Key Responsibilities

Percentage Of Time40%Key Responsibility

Quality Assurance and Testing

Essential Tasks

-Documents formal test plan and executes to ensure quality solutions are delivered to specification.
-Documents, Tests, and debugs Banner/other ERP solutions in support of business needs and works with the ERP Release Manager and other ITS staff to maintain production Banner environment.
-Create and publish test artifacts, to include planning, execution, issues, and conclusion.
-Define and execute manual and automated tests and document test results.
-Document test issues and resolve in collaboration with project team.
-Report test status to project stakeholders.

Key Responsibilities

Percentage Of Time20%Key Responsibility

Application Troubleshooting Support

Essential Tasks

-Provides Banner and other ERP application troubleshooting support to functional units as needed.
-Perform research into project-related issues.
-Support projects post-deployment.
-Effectively communicate to team members and stakeholders in a timely and clear fashion.
-Liaise with project stakeholders on an ongoing basis.
-Develop progress reports, proposals, requirements documentation, and presentations.
-Proactively identify potential changes in project scope, issues and risks and devise contingency plans.
-Demonstrate flexibility and open-mindedness.

ADA Checklist

ADA Checklist

R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%).

Physical EffortHand Movement-Repetitive Motions - F, Finger Dexterity - F, Reading - F, Writing - F, Hearing - C, Talking - C, Sitting - CWork EnvironmentInside - CApplicant DocumentsRequired Documents
  1. Resume/CV
  2. Cover Letter
  3. List of References
Optional Documents
  1. Reference Letter 1
  2. Reference Letter 2
  3. Reference Letter 3
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please indicate how you learned of the vacant position for which you are applying:
    • SpartanTalent Website
    • Piedmont Triad Area Newspaper
    • The Chronicle of Higher Education
    • Inside Higher Ed
    • Other professional journal / website
    • NCWorks.gov
    • UNC School System Job Board
    • Personal Networking
    • Facebook
    • Twitter
    • Indeed.com
    • NorthCarolinaDiversity.com
    • Other
  2. If you selected "Other", please provide the name of the resource here.

    (Open Ended Question)

  3. * Are you eligible to work in the United States without sponsorship?
    • Yes
    • No




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Job No:
Posted: 7/16/2019
Application Due: 9/14/2019
Work Type: