Applications Specialist I
Posting DetailsPosition Information Link to job brochure:Classification TitleApplications Specialist IJob Category:Classified StaffJob Open Date:07/15/2019Job Close Date:Initial Screening Date07/31/2019Position ID:P0004394Job Open ID:8275Position Title:Applications Specialist ILocation10-Irvine Valley CollegeDepartmentInnovation Technology Center (IVC-041-061)Term:12 Months/YearSalary Schedule Link:Click here for current Salary SchedulesPay Basis:MonthlyPay Range:134 - Step 1 = $5,517 (salary placement in the salary range will be based upon comparable experience and qualifications; increases are given annually thereafter up to highest step)% of Range:100%Hours per week:40Work ScheduleM-F 10-7 (Please note, the District will observe an alternative 4/10 work schedule from the week of May 27, 2019 through the week of August 9, 2019, exceptions may apply)Receives Benefits: YesClassification Benefits:
The District offers a comprehensive package of insurance benefits to eligible employees, which includes medical and dental insurance, a vision-care plan, life insurance and dependent life coverage, accidental death and dismemberment coverage, and a long-term disability income-protection plan. All premiums are fully paid by the District. Mandatory retirement incentive is with California Public Employees Retirement System (CalPERS).Position-Specific Benefits:Additional Position Information:Permanent link to postinghttp://jobs.socccd.edu/postings/10123 Additional Information Summary Description:
Under general direction from the appropriate operating unit manager, provides software application support and assistance to students, faculty and staff for routine desktop usage and online distance education course management and technology; assists in the creation of web-based or online courses; and provides specialized training classes for faculty and staff for web-based and online software applications.Distinguishing Characteristics:
This is the first level in the Applications Specialist series. Employees at the I level have a sound understanding of a variety of software applications but are not expected to work with the same level of independence as those at the II level and are assigned projects with less complexity.Representative Duties:
The duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Please see Job Duties for details.Knowledge of:
General understanding of computers and applications software.
Software applications and related concepts.
Principles and practices used in troubleshooting various software application problems.
Methods and techniques of providing training to faculty and staff on software applications.
Principles used in the design of training materials and programs.
Office automation practice and procedures.
Analyze, troubleshoot and apply problem solving skills to technical problems.
Provide support in the creation of web-based or online courses.
Effectively present training on software applications.
Develop end user documentation from a variety of sources.
Test new software applications and recommend modifications as necessary.
Operate office equipment including computers and supporting word processing, spreadsheet, and
Work cooperatively with other departments, faculty and staff.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.Education/Training:
Equivalent to one year of college level course work in computer science, information systems, application programming or a related field.Experience:
One year of experience using a variety of software applications; experience providing training or user support is desirable.License or Certificate:Conditions of Employment:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Work Environment:
Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff and others. At least minimal environmental controls are in place to assure health and comfort.Physical Demands:
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction.
Hearing: Hear in the normal audio range with or without correction.
Support the distance education course management system; develop user navigational guides and visual standards; recommend on line instructional formats for faculty.Job Duties Duties and Responsibilities
Provide support to users of software systems licensed by the District for use by students, faculty and staff; troubleshoot and analyze technical problems; facilitate the transfer of information between users and all levels of technical staff; maintain confidentiality on secure and/or sensitive information.Job Duties Duties and Responsibilities
Conduct training on software applications, including group training modules, single – topic workshops, open labs, on-line tutorials, and one-on-one advising; design and develop customized teaching materials and programs; instruct faculty, staff and administrators on specific web site policy, accessibility and content.Job Duties Duties and Responsibilities
Participate in the development of end user documentation from a variety of sources including technical manuals, user documents, originally authored materials, technical staff and user staff; maintain library of systems documentation for disseminating information about processes and data.Job Duties Duties and Responsibilities
Provide problem-solving resources to users through research, analysis and consultation with users, technical staff, managers and vendors.Job Duties Duties and Responsibilities
Perform testing of software; provide feedback to software development staff regarding user interface issues; recommend and coordinate desktop standards, policy changes and new application standards with appropriate staff.Job Duties Duties and Responsibilities
Maintain user accounts for students and faculty to access the District’s intranet web page; provide training and instruction for web site use; support all modules within the portal for all levels within the organization; troubleshoot technical problems as necessary.Job Duties Duties and Responsibilities
Provide support in the development of faculty web sites; collaborate with appropriate staff on the implementation of applications, policies and access changes.Job Duties Duties and Responsibilities
Perform related duties as required.Documents Needed for ApplyingRequired Documents
- Resume / CV
- Cover Letter
- Other Doc
- License or Certificate
Required fields are indicated with an asterisk (*).
- * Have you been terminated from employment and/or released from probation at the South Orange County Community College District (SOCCCD)?
- * If yes, please provide details.
(Open Ended Question)