Job description

Posting Details

Posting Details

Posting NumberS03499PWorking TitleIT PROFESSIONAL ASSTDepartmentEITS Client ServicesAbout the University of Georgia

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state’s oldest, most comprehensive, and most diversified institution of higher education ( UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,600 full-time staff. The University’s enrollment exceeds 36,000 students including over 27,500 undergraduates and over 8,500 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/DepartmentCollege/Unit/Department websitePosting TypeExternalRetirement PlanTRSEmployment TypeEmployeeBenefits EligibilityBenefits EligibleFull/Part timeFull TimeWork ScheduleAdditional Schedule Information

Monday – Thursday: 10:30am – 7:30pm; Friday: 9am – 6pm

Advertised Salary31,366Posting Date07/12/2019Open until filledYesClosing DateProposed Starting Date08/01/2019Special Instructions to ApplicantsLocation of VacancyAthens Area EEO Policy Statement

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.

Position Information

Classification TitleIT Technical/Paraprofessional/ProfessionalPay GradeFLSANon-ExemptJob FamilyITFTE1.0Minimum Qualifications

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred QualificationsPosition Summary

This position primarily assists with service desk operations, providing first tier support through telephone, email, and chat/instant messaging. This includes documentation known problems and solutions in an internal knowledge base, as well as providing written guides and documentation for the Help Desk public website.

Knowledge, Skills, Abilities and/or Competencies

Experience providing first tier tech support in large academic setting. Knowledgeable of IT processes, functions, best practices, and procedures.

Physical Demands

Sitting at a workstation for long periods of time using keyboard, mouse and telephone.

Is driving required to perform essential duties outlined in this position? (This does not include infrequent trips) The successful candidate would have to provide proof that s/he has a valid driver's license when offered employment.Does this position have financial responsibilities?NoDoes this position require a P-Card? NoIs having a P-Card an essential function of this position? NoCredit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.



Provide 1st-teir technical support for UGA faculty, staff, and students for enterprise wide systems, including: UGAMail, MyID, eLearning Commons, PAWS, ArchPass Duo, etc. Application support for access/use of these systems (e.g. web browsers, email clients, mobile devices, etc.)

Percentage of time80 Duties/Responsibilities


Knowledge-base management: Maintain internal and external written documentation

Percentage of time10 Duties/Responsibilities


Public outreach representative for variety of events, including UGA Freshman Orientation, Resource Fair and Parent Q&A Sessions, New Faculty Colloquium, Computer Health and Security Fair.

Percentage of time10Posting Specific Questions

Required fields are indicated with an asterisk (*).

    Applicant DocumentsRequired Documents
    1. Resume/CV
    2. Cover Letter
    Optional Documents




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      Job No:
      Posted: 7/16/2019
      Application Due: 9/14/2019
      Work Type: