Serve as a cross-trained Student Services professional, dedicated to providing high-level customer service to prospective students, enrolled students, and other key stakeholder of Jackson College. Responsibilities include assisting individuals with all aspects of Student Services including, but not limited to, admissions, orientation, advising, registration, financial aid, career services, and support services. Demonstrates dedication to continuous quality improvement that espouses the mission, vision, and values of the institution. Must employ benchmarking standards related to world-class service and the student experience. Provide quality service in the performance of work assignments and duties.

• In concert with functional area specialists, provide procedural support and assistance to prospective and enrolled students regarding admissions, advising, registration, financial aid, support services, career services, and other related topics.
• Refer students to appropriate internal and community-based programs and support services. Initiate contact with faculty, the Student Ombudsman, Center for Student Success and other departments to assist students with questions and needs.
• Analyze and evaluate sensitive situations critically and accurately, determine consequences, solve problems creatively and recommend effective courses of action.
• Appropriately documents student communications and inquiries;
• Maintain currency of knowledge in JC systems, policies, and processes to assure the provision of consistent and accurate information.
• Participate in ongoing learning and professional development to assure ongoing knowledge and implementation of customer service best practice standards.
• Embrace a diverse student population recognizing each student's unique circumstances, needs, and motivations for pursuing higher education.
• Assist with the coordination of, and participate in student services activities, events, and projects designed to create an on-going atmosphere of care, concern and goal attainment for students.Events may take place during non-standard work hours.
• Enthusiastically welcome individuals in person and by phone to Student Services, recognizing that every interaction influences the recruitment and retention of students.
• In concert with other Student Services staff, analyze and develop innovative and resourceful recruiting/retention concepts for identified target markets and general student populations.
• As assigned, serve on committees designed to improve institutional quality.
• Routinely report statistics designed to measure departmental progress.
• Utilize electronic devices for digital student record maintenance and updates.
• In accordance with FERPA, maintain complete confidentiality of student records and other information of a confidential nature.
• Responsible for understanding, supporting and actively demonstrating the College's beliefs, values, mission and vision and being in agreement to be evaluated by same.

Education and/or Experience
Bachelor's degree (B.A. or B.S.) from four-year college or university.

Knowledge of:

• Presentation methods and techniques
• Personal computer and associated office software
• Customer service techniques including excellent phone skills and technology related communication skills

• Speak effectively and confidently in front of large, small and diverse groups
• Write routine correspondence clearly and concisely, providing well-thought out details
• Assess situations, identify problems, propose solutions, develop strategies for improvement and demonstrate follow-through
• Listen closely to customers and to communicate verbally with the customer or stakeholder
• Empathize with students and other key stakeholders
• Perform data entry and utilize basic computer programs such as Microsoft Office Suite
• Read, interpret, and memorize policies, protocols and guidelines
• Works collaboratively with others effectively manage time and projects, coordinate tasks, plan and arrange activities, and set and meet deadlines
• Demonstrate a customer service oriented attitude
• Work with complex systems in a fast-paced and dynamic environment
• Remain flexible, patient, and creative
• Compute rate, ration, and percent and develop and interpret graphs
• Work with confidential information related to the position
• Contributes to team by working effectively with individuals of diverse backgrounds

Jackson College only accepts on-line applications though this system. For assistance with this, please call 517-796-8468.

It is important that your application show all the relevant education and experience you possess (even if you are repeating it from your resume or cover letter). Applications will be rejected if incomplete. For instance, do not say, "See Resume or C/V."

When you apply for the position, you will get to the document upload area where you will be given an opportunity to attach your documents such as your vita, transcripts, etc.. Instructions will also be found there.

The College reserves the right to request proof of degree or certification at a later date if these documents are required as part of the qualifications for the position.

Final candidates will be subject to a criminal background as part of the employment process.

If selected you will be required to complete the US Citizenship and Immigration Services, Employment Eligibility Verification form I-9 and provide documentation verifying identity and eligibility to work in the United States. Jackson College is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.

Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three (3) working days prior to the date of need.

A copy of Jackson College's Annual Security Report and Annual Fire Safety Report is available on the JC Campus Safety & Security website. The security report contains crime statistics for the previous three years (2014-2016) for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings. Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires.

Jackson College is an Equal Opportunity Employer that actively supports workforce diversity.