Instructional Support Assistant - Help Desk Client Support

Job description

Description 


Position Summary

 

At Stony Brook Medicine, a TH Instructional Support Assistant is a valuable member of our team, who provides hardware and technical support to personnel and management.  


Qualified candidates will demonstrate outstanding communication skills while adhering to our high standard of excellence.

 

 

Duties of a TH Instructional Support Assistant may include the following but are not limited to:

  • Respond torequests for support including, but not limited to tickets, telephone calls and E-mails, in a prompt, courteous and professional manner.

  • Providefirst level troubleshooting and resolution of issues pertaining toorganization's PCs, laptops, smartphones, mobile care carts and printers. Prioritizeand provide a resolution to issue whenever possible. Escalate tothe next level of support as necessary. Collect all details pertaining to theissue or request and enter into the Service Desk Management System.

  • Maintainexcellent communication with IT support and management, customers anddepartment personnel. Report and escalate high priority issues withsupervisor or manager. Report suspected security breached or possible securitydefects.


Qualifications


Required Qualifications: Associatesor Technical degree in computer related field. Three or more years of experiencein IT support, including desktop operating systems (Win/Mac) and mobileoperating systems. Must have excellent technical skills and troubleshootingknowledge of Windows/MAC OS, iOS and Android Smart Phone devices. Detailoriented with strong analytical and organizational skills. Excellent verbal,written communication skills and customer service skills.


Preferred Qualifications: Bachelor’sdegree in computer related field. Project management experience. Previousexperience working in a Health Care facility. Experience providing assistanceto customers on administrative, billing and technical issues in a high volumeenvironment.



Special Notes: Talent Acquisition will start to review application as of 07/09/2019 and will continue until the position is filled. 


Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.


All Hospital positions are subject to changes in pass days and shifts as necessary. This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.


The selected candidate must successfully clear a background investigation. Prior to start date, the selected candidate must meet the following requirements: Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services (The hiring department will be responsible for any fee incurred for examination), submit (3) written references, and provide a copy of any required New York State license(s)/certificate(s). Please be advised that failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

 

The best ideas in medicine start with the best people. At Stony Brook Medicine, our highest calling is to put the power of ideas to work in our patients’ lives. Stony Brook Medicine integrates and elevates all of our health-related initiatives: education, research and patient care. Stony Brook Medicine is Long Island’s premier academic medical center. With 603 beds, we serve as the region’s only tertiary care center and Level 1 Trauma Center, and are home to the Stony Brook Heart Institute, Stony Brook Cancer Center, Stony Brook Children’s Hospital, Stony Brook Neurosciences Institute, and Stony Brook Digestive Disorders Institute. We also encompass Suffolk County’s only Level 4 Regional Perinatal Center, state-designated AIDS Center, state-designated Comprehensive Psychiatric Emergency Program, state-designated Burn Center, the Christopher Pendergast ALS Center of Excellence, and Kidney Transplant Center. It is home of the nation’s first Pediatric Multiple Sclerosis Center.

 

Stony Brook University is an Affirmative Action/Equal Opportunity employer. We are committed to the creation of a diverse and inclusive campus climate. We encourage protected veterans, individuals with disabilities, women and minorities to apply.


This function/position has been designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

 

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at [email protected].

 

IF YOU NEED A DISABILITY-RELATED ACCOMMODATION, PLEASE CALL THE UNIVERSITY HUMAN RESOURCE SERVICES DEPARTMENT AT (631) 632-6161 OR THE UNIVERSITY HOSPITAL HUMAN RESOURCES DEPARTMENT AT (631) 444-4700.

IN ACCORDANCE WITH THE TITLE II CRIME AWARENESS AND SECURITY ACT, A COPY OF OUR CRIME STATISTICS IS AVAILABLE UPON REQUEST BY CALLING (631) 632-6350. IT CAN ALSO BE VIEWED ON-LINE AT THE UNIVERSITY POLICE WEBSITE AT http://www.stonybrook.edu/police



Job Field: Information Technology
Primary Location: US-NY-Stony Brook
Schedule: Full-time
Shift: Day Shift
Posting Start Date: Jul 9, 2019
Posting End Date: Ongoing

 

 

 

Diversity Profile: University

 

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Job No:
Posted: 7/16/2019
Application Due: 10/14/2019
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