Program Manager

Job description

Posting Information

Position Information

Position TypePermanent Staff (SHRA)Is this an internal only recruitment?NoPosition TitleBusiness Services Coordinator - AdvancedWorking TitleProgram ManagerPosition Number20022651Vacancy IDP010421Budgeted Hiring Range$45,000 - $49,000Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Salary Grade Equivalent67Full-time/Part-time Permanent/Time-LimitedFull-Time PermanentIf time-limited, estimated duration of appointmentHours per week40Work Schedule

Monday – Friday; 8 a.m. – 5 p.m.

Department Name and NumberSOG Sch of Government-375100Date First Posted07/11/2019Closing Date07/17/2019Position LocationChapel Hill, NCPosition Posting CategoryAcademic Administration Position Summary Information

Department Description

A professional school of The University of North Carolina at Chapel Hill, the School of Government is the largest and most diversified of the university-based governmental training and research organizations in the United States. Since 1931, local and state officials in North Carolina have relied on the School of Government as a source of expertise in government affairs and public policy in order to make informed policy decisions.

The School’s core faculty and affiliates are national experts in fields of law and jurisprudence, courts, social services, economic development policy, and other issues of critical importance to North Carolina state and local government. Elected, professional, and appointed state and local government leadership are the School’s typical clientele, attending courses offered by the School’s faculty. In a typical year, the School offers over 200 courses, workshops and web-based events both in Chapel Hill and at other locations throughout the state for over 14,000 local and state government officials—the School’s students—representing over 163,000 annual contact hours. The School of Government serves as a technical resource to local and state government, fielding over 100,000 unique telephone inquiries from public officials annually. Publications—bulletins, monographs, and books—written by the School’s faculty serve as reference materials for government policymakers and professional administrators. The School maintains a wide-ranging publications program, including two quarterly journals, guidebooks, 14 specialized bulletins, books, and monographs. The School’s faculty also participate in a comprehensive range of consulting activities, offering technical assistance to governments statewide.

The School is unique among its peers at UNC-Chapel Hill, maintaining not only its traditional academic role through the Master of Public Administration (MPA) program, but a vast array of training, publishing, and consulting activities uncharacteristic of a typical university academic unit. With its responsibilities in training state and local government officials—the School also operates as a conference center, and maintains an extensive departmental library—the School functions as a state-of-the-art instructional facility.

The Programs Division coordinates and manages the School of Government’s continuing education programs for state and local government officials. The division works closely with faculty to plan programs and take the lead in coordinating and implementing program logistics, including budgeting, off-site contracts, program websites, materials, catering, meeting space, audio/visual needs, and on-site support. The division also provides registration and hospitality services and is responsible for allocating space and resources, including eight classrooms, nine seminar rooms, common spaces, and parking.

Equal Opportunity Employer

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Position Description

The primary role of the Program Manager position is to provide coordination and management of the School’s annual programs, courses, and conferences, nearly 40% of which occur at off-site locations. The specific programs assigned vary by position and can change from year to year. Program Managers oversee programs of moderate to advanced complexity that range in size from single day programs to multiple day courses spanning 9 months. The Program Manager works closely with a lead faculty member for each program to determine location, agenda, presenters, activities, and additional services or functions and then takes the lead coordinating and implementing the program based on those decisions. Decisions must frequently be adjusted as the program develops, and the Program Manager is expected to apply the decisions to new contexts and identify and escalate issues that need further discussion. The Program Manager typically serves as the primary point of contact with program participants and is responsible for working with the Strategic Communications Division to build interest in the program and ensure that all marketing is aligned with the program and implemented correctly.

Minimum Education and Experience Requirements

Bachelor’s degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Essential Skills, Knowledge and Abilities

The following skills, knowledge, and abilities are essential to meet the needs of the School and this position: ability to effectively plan, prioritize, and organize workload to manage multiple tasks in a fast-paced environment; demonstrated strong interpersonal/customer service skills, including the ability to deal with a variety of people in an effective and diplomatic manner; excellent communication skills, both oral and written; demonstrated strong attention to detail; ability to work independently with minimum directions as well as function successfully as part of a team; demonstrated working knowledge of Microsoft Office software, including Outlook, Word, PowerPoint, and Excel.

Preferred Qualifications

Demonstrated working knowledge of registration software, preferably Learning Stream.

Required Licenses/Certifications Special Physical and Mental RequirementsPosition/Schedule RequirementsEvening work occasionally, Overtime occasionally, Valid NC Driver’s License, Weekend work occasionallyPosition AttributesStimulus/ARRA FundedNoQuick Link Contact Information

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Applicant DocumentsRequired Documents
  1. Cover Letter
  2. Curriculum Vitae / Resume
  3. List of References
Optional Documents
    Posting Supplemental Questions

    Required fields are indicated with an asterisk (*).

    1. * Please select the response below that best describes your experience/education for the Business Services Coordinator position.
      • Bachelor's, Master's, Doctorate degree in business administration or a related field
      • Associate's degree in business administration or a related field and 2 years of related experience
      • Combination of post-high school education and 4 years of related experience (ex: 1 year towards a degree and 3 years experience)
      • High school diploma/GED and at least 4 years of related experience
      • Did not complete high school but have a combination of high school education and related experience to equal 8 years (ex. 1 year of high school and 7 years of experience)
      • None of the above
    2. * Providing outstanding customer service is extremely important in our setting. Please briefly describe your personal customer service philosophy, experiences and abilities.

      (Open Ended Question)




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    Job No:
    Posted: 7/15/2019
    Application Due: 7/22/2019
    Work Type: