Clemson University


Location Administrative Services Bldg
Full/Part Time Full-Time
Regular/Temporary Regular


JOB SUMMARY:

Develops and identifies programs and strategies within the positions scope that align with the University's strategic plan and enhance the Total Rewards philosophy. Serves as the units leader and subject matter expert in related programs. Leads the communication and education efforts for the positions assigned scope, while assisting the other leads to develop a coordinated communication and education approach. Provides case management services to employees by providing support, education, and guidance during various stages of the employee life cycle. Performs other duties as assigned.
JOB DUTIES:

30% - Essential - Case Management - Provides case management services to employees by asking qualifying questions to determine complexities and needs to resolve issues and maximize outcomes in a positive customer service manner. Evaluates and recommends optimal benefit programs and paths that will benefit the employees situation. Monitors employee cases by verifying enrollments, observing and evaluating participation, advocating for needed services, obtaining additional resources, and providing personal support within the defined regulations. Partners with employees to proactively identify and remove obstacles to obtain the best possible outcome. Reports the status of cases as required.

20% - Essential - Program Analysis Develops and identifies programs and strategies within the positions scope that align with the University's strategic plan and enhance the Total Rewards philosophy. Collaborates with the other the leads to calibrate and refine the program and strategy mix to ensure a comprehensive and employee-centric benefits and well-being is provided. Proposes to and collaborates with leadership to implement new programs and strategies as well as enhancements and modifications to existing programs. Serves as the leader and subject matter expert for the assigned benefits and well-being area.

20% - Essential - Communications and Training Collaborates with the other leads, benefit leaders, the Total Rewards team and OHR Communications to develop and provide clear, concise and informative communication and education vehicles, including newsletters, emails, tool kits, videos, social media campaigns, legal and regulatory disclosures, and other identified methods. Partners with university groups and external vendors to facilitate a central means of communicating benefits and well-being topics.

15% - Essential - Events Collaborates with other leads, benefit leaders, university groups, and external vendors to lead and execute events in the assigned benefits and well-being area. Partners with Total Campus Marketing to establish appropriate relationships with external firms who can financially support and possibly execute benefits and well-being events. Solicits and analyzes feedback from HR personnel and University faculty and staff to assist in determining health event and training needs.

15% - Essential - Knowledge and Administration - Maintains a comprehensive knowledge of all university benefits and well-being programs and understands how employees can benefit from each program. Maintains employee records and files by logging case notes, events and progress. Reviews and manages employee transactions within unit systems. Verifies employee documents for accuracy and legitimacy. Partners with the Payroll department and the Benefits Administrator to ensure transactions and deductions are accurate and in compliance.
MINIMUM REQUIREMENTS:

Education - Bachelor's Degree

Work Exp 3+ years of professional experience in insurance or retirement programs
RESPONSIBILITIES:

JOB KNOWLEDGE
Firm Job Knowledge - Firm working knowledge of concepts, practices and procedures and ability to use in varied situations

SUPERVISORY RESPONSIBILITIES
No Supervisory Duties - Not responsible for supervising employees.

BUDGETARY RESPONSIBILITIES
No Budget Responsibilities - No fiscal responsibility for the department's budget.
PHYSICAL REQUIREMENTS:

100% - Sit (stationary position) for prolonged period
100% - Perceive, observe, clarity of vision
100% - Use hands or feet to operate or handle machinery, equipment, etc
100% - Communicate, converse, give direction, express oneself
100% - Recognize or inspect visually
30% - Extends hands or arms in any direction

20% - Walk or move about
WORKING CONDITIONS:

No Work Conditions
PREFERRED REQUIREMENTS:

Education - Master's Degree - in human resources, business, marketing, psychology or related

Experience - Relevant experience in higher education or state/public sector.

Certifications - Professional in Human Resources (PHR), Senior Professional in Human Resources (SPHR), Society of Human Resources Management Certified Professional (SHRM-CP), Society of Human Resources Management Senior Certified Professional (SHRM-CP), Certified Benefits Professional (CBP), Certified Employee Benefits Specialist (CEBS)
WORK SCHEDULE:

Standard Hrs: 37.5; Band: 05 ($ 33,494.00 - $ 61,975.00)
APPLICATION DEADLINE:

July 22, 2019
JOB LOCATION:

Clemson, SC
CLOSING STATEMENT:

Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information. Clemson University is building a culturally diverse faculty and staff committed to working in a multicultural environment and encourages applications from minorities and women.

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