Call Center Associate
Classification Title: Call Center Associate
Division: Student Affairs and Enrollment Management
Department: ESC Call Center
Nature of Work
This position is located in the Enrollment Services Call Center and is responsible for answering incoming calls and creating tickets using CRM(Customer Relations Management) and Contact Manager software for Admissions, Financial Aid, Bursar, Registrar, and the UWG General Information line.
A High School diploma and 1-year work experience are required. The position requires the applicant to be customer service oriented, patient, and not easily stressed. The applicant must be proficient with managing data from complex computer systems and be able to multitask comfortably with the phone and computer. Clear enunciation is a must.
Preference is given to applicants with experience in higher education, experience in a high volume call center, and/or experience with complex software used in higher education (Banner, Xtender, Ellucian Recruit, StarRez, Footprints)
Salary $11.96/hrly (minimum) to $14.36/hrly (midpoint)
Physical Requirements/Working Conditions
Must be able to sit in front of a computer, answer calls for 8 hours a day and interpret information from multiple sources.
Notice to Applicants
Please be advised that should you be recommended for a position, the University System of Georgia Board of Regents policy requires the completion of a background check as a prior condition of employment. It is the policy of the University of West Georgia to follow federal law in regards to affirmative action and equal opportunity. The University of West Georgia’s affirmative action program and related policies are developed in compliance with Executive Orders 11246 and 11375, as amended; Title VII of the Civil Rights Act of 1964; the Rehabilitation Act of 1973 (Sections 503 & 504) and the Americans with Disabilities Act of 1990 (Title II) and their implementing regulations; the Age Discrimination in Employment Act of 1967; and the Vietnam Era Veterans Readjustment Assistance Act of 1974, as it amends 38 U.S.C. 4212.