Manager, Voice Operations

Job description



Manager, Voice Operations
University of California, Los Angeles



Requisition Number: 30720
Salary: $6,959 - $13,766 monthly

Position Description:
As a member of the Network and Communications Services team, the Manager, Voice Operations is responsible the administration and maintenance of the campus voice network infrastructure and managing a team of technical professionals in the delivery of voice operations services and projects associated with voice technologies. General responsibilities include management of planning, coordination and ongoing operational support for voice systems across the campus enterprise; manages relations with vendors, regulatory bodies, departments and IT Services units to ensure highly available, reliable voice services based upon defined service level agreements; ensures effective response to issues related to voice service delivery including problem identification, resolution, communications and root-cause analysis; defines, documents and continuously improves team processes and procedures. The Manager ensures that projects are effectively delivered on time and within budget; manages the hiring, performance management and professional development of staff; ensures effective operational coverage through effective resource scheduling; manages team budget and annual financial processes. The Manager is also responsible for conducting research into emerging technologies that improve services while managing costs; conducts proof of concept and oversees vendor evaluations and requests for proposals related to voice technologies. Ensures the delivery of 24/7/365 on call support related to voice services; schedules coverage among team members on a rotational basis.


For full application instructions and position description, please visit: https://hr.mycareer.ucla.edu/applicants/Central?quickFind=76778

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction






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Job No:
Posted: 7/11/2019
Application Due: 7/11/2031
Work Type:
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