Manager, Voice Operations
- Employer
- University of California, Los Angeles
- Location
- Los Angeles
View more
- Administrative Jobs
- Technology, Multimedia & Audiovisual
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Manager, Voice Operations
University of California, Los Angeles
Requisition Number: 30720
Salary: $6,959 - $13,766 monthly
Position Description:
As a member of the Network and Communications Services team, the Manager, Voice Operations is responsible the administration and maintenance of the campus voice network infrastructure and managing a team of technical professionals in the delivery of voice operations services and projects associated with voice technologies. General responsibilities include management of planning, coordination and ongoing operational support for voice systems across the campus enterprise; manages relations with vendors, regulatory bodies, departments and IT Services units to ensure highly available, reliable voice services based upon defined service level agreements; ensures effective response to issues related to voice service delivery including problem identification, resolution, communications and root-cause analysis; defines, documents and continuously improves team processes and procedures. The Manager ensures that projects are effectively delivered on time and within budget; manages the hiring, performance management and professional development of staff; ensures effective operational coverage through effective resource scheduling; manages team budget and annual financial processes. The Manager is also responsible for conducting research into emerging technologies that improve services while managing costs; conducts proof of concept and oversees vendor evaluations and requests for proposals related to voice technologies. Ensures the delivery of 24/7/365 on call support related to voice services; schedules coverage among team members on a rotational basis.
For full application instructions and position description, please visit: https://hr.mycareer.ucla.edu/applicants/Central?quickFind=76778
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
Copyright ©2017 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
jeid-74fa893774ca9347ba51bd0c1a8d1c3d
Organization
Working at University of California, Los Angeles
UCLA is a public research university located in the Westwood neighborhood of Los Angeles, California. It was founded in 1919 and is the second oldest of the ten campuses affiliated with the University of California system. UCLA offers over 300 undergraduate and graduate degree programs in a wide range of disciplines and enrolls about 26,000 undergraduate and about 12,000 graduate students from the United States and around the world every year.
UCLA features the College of Letters and Science, seven general campus professional schools, and four professional schools for the health sciences. The UCLA College of Letters and Science has 34 academic departments and 900 faculty, and houses the majority of UCLA's 129 undergraduate majors as well as the students in the Graduate Division of Letters and Sciences. The UCLA College Honors Program is also housed in the College. The College of Letters and Science's programs are divided into five academic divisions: humanities, social sciences, life sciences, physical sciences, and the International Institute. UCLA also offers certificate programs, undergraduate degree-credit and continuing education credits for non-full-time students through its UCLA Extension education program.
The 2010 edition of U.S. News & World Report ranked UCLA as the 24th best university in the nation and 32nd best in the world. In the 2007 edition of U.S. News and World Report, UCLA Medical Center was ranked best in the West, as well as one of the top 3 hospitals in the United States alongside Mayo Clinic, Cleveland Clinic, Massachusetts General Hospital, and Johns Hopkins Hospital. In 15 of the 16 medical specialty areas examined, UCLA Medical Center ranked in the top 20.
The campus' location in Los Angeles makes excursions to local museums, theaters, or other entertainment venues relatively quick and easy.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert