Clinic Receptionist

San Francisco, CA
Jul 11, 2019
Jobs Outside Higher Education
Non-Profit Organizations & Associations
Institution Type
Four-Year Institution

Company Description:

California Institute of Integral Studies (CIIS) is an internationally-recognized leader in integral education. CIIS has an enrollment of more than 1,400 students pursuing degrees in a variety of academic programs in its schools of Consciousness and Transformation, Professional Psychology and Health, Undergraduate Studies, and American College of Traditional Chinese Medicine (ACTCM). In addition, CIIS hosts a vibrant art exhibition program through The Arts at CIIS, and offers a dynamic array of events through its Public Programs division, including workshops, lectures, and certificate programs. The University provides affordable mental health and acupuncture services to the San Francisco Bay Area through its ten award-winning clinics. CIIS is accredited by the Western Senior College and University Commission (WSCUC) and Accreditation Commission for Acupuncture and Oriental Medicine (ACAOM).

Job Description:


The Clinic Receptionist is responsible for helping patients check in and out of the ACTCM Community Clinic, as well as receiving payment for services rendered, and scheduling appointments in person or by phone. The Clinic Receptionist is the first contact that patients have with the clinic and are critical to the smooth operation of all Community Clinic services. It is important that candidates are mature and can, at times handle a variety of situations unsupervised all in full compliance of HIPAA and FERPA. Attention to details is vital to position.


Responsibilities Related to Patients

  • Respond to telephone inquiries from prospective patients, explain clinic services (acupuncture, herbs, massage; treatments are done by students under licensed Acupuncturist supervision; choice of intern or trainee group with teacher or alumni clinic; we take insurance and have sliding fee scale; appointment time, clinic hours, etc.)
  • If patient presses room buzzer, make sure students and/or teachers check to make sure patient is OK
  • Check patients out after appointment: calculate herbs and tax, take payments, schedule and confirm future appointments, occasionally make recommendations regarding practitioners based on patient preferences (practitioner specialty, number of people in the room, etc.) to ensure patient will be happy with the treatment

Clinic Administrative Duties

  • Call insurance companies to verify patients' insurance benefits and availability and be able to explain benefit information to patients
  • Communicate with insurance biller regarding questions or problems
  • Arrange deposit in envelope; print reports for Finance to facilitate deposits to bank each morning
  • Closing duties in evening shift, including: balance all credit card, check and cash transactions; prepare deposit for the following morning; make sure all charts and needle slips have been returned; copy clinic schedule for the following morning (4 copies: 2 at front desk, 1 in faculty room, 1 in student lounge); lock cash drawer
  • Create and update forms as needed, using Microsoft Word or Excel
  • Communicate with clinic management regarding scheduling of all clinic students and faculty
  • Miscellaneous projects and tasks as directed by clinic management
  • Stock examination rooms and ensure that patient buzzers are working correctly and batteries are replaced when needed
  • Prepare charts for new patients; write patient information on ledger card and prepare for data entry

Responsibilities Related to Clinic Facility and Building

  • Make sure clinic is locked at end of night and that all devices that should be turned off, are
  • Notify Facilities of any maintenance, plumbing or safety issues promptly via email




  • One year of experience in a customer service position
  • Proficiency with Windows-based computers and Microsoft Office applications
  • Ability to work nights and Saturdays
  • Fluency in Spanish is preferred

Additional Information:


Salary commensurate with skills and experience.


  • Working Conditions -- Duties are primarily performed in an office environment at a desk or computer terminal, typically, Monday through Saturday. Packages weighing up to 10 - 15 lbs may occasionally have to be retrieved from the Administration office.
  • Background Check -- Due to the sensitivity and requirements of our positions, you should expect to undergo and be cleared of an employment background/criminal check, if extended an offer for employment. You may also be asked to provide proof of educational degree(s), licenses or credentials pertinent to the position. If your job requires driving on behalf of CIIS you will be required to provide proof of a valid driver's license.
  • Visa Sponsorship -- Visa sponsorship is not available for this position. Applicants must currently be authorized to work in the United States for any employer.
  • Relocation Assistance -- This position is not eligible for relocation assistance.


CIIS is committed to providing an open, fair, inclusive, non-discriminatory environment for all individuals across differences of race, religion, sexual orientation, gender identity, national origin, socio- economic status, ethnicity, age, physical ability, or medical condition. We seek to increase the presence, representation and inclusion of U.S. historically under-represented people of color, international, bilingual and bicultural students, faculty and staff; and, to provide an environment that will attract and retain individuals identified as lesbian, gay, bisexual, transgender, queer, questioning and intersex (LGBTQQI).

Application Instructions:

Screening begins immediately and will continue until the position is filled. Using the Apply Now link, please submit a Resume and Cover Letter online.


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