Hofstra University is a nationally ranked and recognized private university in Hempstead, N.Y. that is the only school to ever host three consecutive presidential debates (2008, 2012 and 2016). At Hofstra, students get the best of both worlds. Our campus is a leafy oasis just a quick train ride away from New York City and all its cultural, recreational and professional opportunities. We offer small classes and personal attention, with the resources, technology and facilities of a large university. Students can choose from more than 160 undergraduate program options and 165 graduate program options in the liberal arts and sciences, education, health professions and human services, the Peter S. Kalikow School of Government, Public Policy and International Affairs, the Fred DeMatteis School of Engineering and Applied Science, the Frank G. Zarb School of Business, the Lawrence Herbert School of Communication, the Maurice A. Deane School of Law, the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies, and the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell. Hofstra University is a dynamic community of more than 11,000 students from around the world who are dedicated to civic engagement, academic excellence and becoming leaders in their communities and their careers.
Reporting to Director of Parent and Family Programs, the Program Coordinator:
• supports the director in creating and organizing programs, services, and publications for parents and family members of Hofstra students;
• partners with the director and other staff to respond to requests and inquiries made by Hofstra family members;
• serves as the single point of contact for organizing all Parent and Family Programs events;
• manages contracts, maintains data and writes all reports (event, assessment, expense reports);
• helps supervise student employees and volunteers;
• is responsible for maintaining accurate information on the web platforms;
• is an integral member of the Division of Student Affairs team that is committed to supporting student success and actively advancing best practices in the field.
Responsibilities of the Position:
• Answer parent phone calls and meet with parents and family members in person; answer parent emails; follow through until the issue is resolved;
• Organize and manage all Parent and Family Programs events;
• Maintain statistical information, such as KPIs;
• Responsible for tracking and reporting all expenses and revenue for Parent and Family Programs;
• Manage vendor contracts;
• Prepare assessment reports for internal review;
• Prepare event registration reports;
• Create online ticket sales stores in Marketplace; maintain accurate information in Family eSpace and public website pages of Parent and Family Programs;
• Help supervise and train student employees and volunteers;
• Maintain the parent contact log;
• Represent the Parent and Family Programs office at on-campus events;
• Help draft and edit parent and family publications and program material, such as Family Connection blog, Family Link e-newsletter; family orientation program, family handbook, etc.;
• Support Parent Council meetings and initiatives.
• Continually update own knowledge about the University, its policies, technology resources, departments, programs, and events;
• Support the daily operations and projects of the Office of Parent and Family Programs as well as Office of the Vice President for Student Affairs;
• Must be available to occasionally work evenings, early mornings, and weekends.
A Bachelor’s Degree is required, a Master’s Degree in higher education administration or related field is highly preferred. A minimum of one year of experience in a higher education institution or equivalent working with students and/or parents is required. The candidate will have strong writing, editing, communication, organizational and presentation skills. Have strong quantitative and analytical skills and have comfort with appropriate technologies including social media; working knowledge of Excel. A Commitment to customer service; strong communication and public relations skills and the ability to work on and follow through multiple tasks are required. Candidate will have a passion for and experience with working students, families, and colleagues of diverse backgrounds. Demonstrate capacity to communicate broadly across the University, cultivate and sustain collegial relationships, and build unity around difficult issues; is an active listener, facilitator, convener, mediator, and coach. Candidate will demonstrate a flexible attitude and be comfortable leading change and continuous improvement. The Program Coordinator will have a personal style that is professional, personable, and approachable and display an openness to risk, change, and criticism. A high degree of self-confidence and the ability to face challenges calmly is required. Must demonstrate skills of imagination, creativity, and innovation. Will actively support and attend DSA and University-wide events. Candidate will be forward-looking, equipped to identify and implement solutions to address evolving trends in higher education.
Please email the following to [email protected]:
2. Cover letter
3. Contact information for three references (one must be a direct supervisor).
Hofstra University is an equal opportunity employer, committed to fostering diversity in its faculty, administrative staff and student body, and encourages applications from the entire spectrum of a diverse community.