Job DetailsLevel EntryJob Location Mount St. Joseph University - Cincinnati, OHPosition Type Full TimeEducation Level High SchoolJob Shift DayDescription

Purpose:

Coordination of individual campus visits and providing support services in the Office of Admission

Duties:

• Schedule and confirm individual campus appointments.
• Customize individual visits – working with other departments to develop an itinerary.
• Preparation of the individual itinerary and customized visit packet.
• E-mail or mail confirmations and directions.
• Follow-up correspondence following the campus visit.
• Keep the entire Mount Community informed of daily visitors.
• Serve as the visiting ambassador - ensuring a positive visit experience.
• Directing walk-ins to appropriate individuals/offices.
• Directions to campus and around the city.
• Assist in the scheduling of tour guides.
• Assist in the planning of small/large group visits.
• Provide information about admission to the University.
• Process admission applications.
• Serve as a back-up to run communication flows.
• Assist in all Admission sponsored recruiting events, priority registration, and other campus-based events.
• Generate and distribute weekly athletic reports.
• Generate and distribute bi-weekly academic department reports.
• Prepare athletic/departmental reports on-demand as requested.
• Download the prospect student list along with data entry as needed.
• Prepare name tags, itineraries, and signs for campus-based recruiting events.
• Contributes to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the services of the department; helping others accomplish related job results when needed.
• Other duties as assigned

Primary Contacts:

Director and Associate Director of Admission, Admission staff, prospective students and families, Academic Department Chairpersons and staff, Conlan Center and Student Affairs staff, current students, Business/Finance Division Staff, and other members of the University community.

Supervision Exercised:

Student Volunteers

Supervision Received:

Works under general supervision where standard practices enable the employee to proceed independently on routine work, referring questionable cases to the Associate Director of Admission

Qualifications

Education:

High School Diploma

Experience:

Knowledge and work in data management and entry. Customer service experience. Proficient in the use of Microsoft Office Suite software required.

Specialized Training:

Any combination of education, experience, or training that provides the required knowledge, skills, and abilities.

A demonstrated ability and commitment to diversity, equality, and inclusion.

Skills, Attributes

Customer Service:

• Exhibit a "prospective student/customer first" orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations
• Adapt willingly and quickly to changing priorities, responsibilities, and prospective students’ needs and expectations; anticipate and identify students’ and families’ needs
• Demonstrate an ability to recognize, appreciate and serve culturally diverse populations, special needs, and others
• Available to rotate through multiple time frames of service operations
• Demonstrate high energy, enthusiastic approach to duties and a commitment to liberal arts education

Teamwork:

• Collaborate well with others and help make Admission staff a cohesive group
• Communicate, cooperate and collaborate well with others to achieve common office, division or University goals
• Willingly assists in various responsibilities as appropriate within the Admission Office and other areas of the university as appropriate during high service demand times
• Demonstrate the ability to work evening and weekend hours

Communication:

• Develop and nurture an effective, productive and respectful rapport and working relationship with prospective students, co-workers, and various campus and community constituencies maintaining an appropriate level of professionalism
• Demonstrate strong interpersonal public speaking and organizational skills, a sense of humor, flexibility, and creativity
• Demonstrate strong written, telephone, and electronic (email and internet) communication skills
• Communicate information clearly and concisely and listen well to others

Accuracy:

• Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights or omissions
• Ensure the accuracy of the information that is provided to others

Initiative:

• Take immediate and independent action when necessary assuming initiative for creative problem solving
• Demonstrate creativity and high energy
• Accomplish tasks with follow through to completion
• Adapt willingly and quickly to changing priorities, responsibilities, and functions within the department and/or position

Technical:

• Must possess an aptitude for technological development and its implications for appropriate automation of office; proficient in Microsoft Office

Work Environment, Physical Demands:

• Multiple service hours; standing or sitting in one position for long periods; walking for extended periods of time; computer data input; multiple concurrent tasks with service interruptions; high-level customer contact; strict confidentiality; detailed work.

To apply, please upload e-note, resume, and contact information with three professional references via Paycom.

A review of resumes will begin immediately and continue until the position is filled.

Please click here to review the University's Non-Discrimination Policy.

Mount St. Joseph University is an Equal Opportunity Employer