Technical Support Assistant II Pool

The Technical Support Assistant II assists in providing computer support to areas of the campus including installation and set-up of equipment; lab maintenance; software loading and configuration; troubleshooting and component testing; and assisting users via phone, remote support, and face to face interaction.

Hiring needs are dependent on work load availability.

These positions are part-time, 19-hour-or-less per week appointments with an hourly rate of $15.88 and hours are generally within 8:00 a.m. to 5:00 p.m., Monday thru Friday.

Applicants must submit:

An online Parkland College employment application Cover letter Resume

Essential Functions

Respond to user requests for assistance or information, submitted via phone, email and in person, while maintaining a high level of customer satisfaction. Resolve technical problems and/or suggest solutions. Carry out procedures involved in hardware/software implementation. Document processes and problem resolutions. Communicate with faculty, staff, and students, as well as other technical support professionals in the department. Work with other members of support team to assess processes and procedures, recommend improvements, and assist with implementation. Inventory computer hardware. Technical Support Assistant II's are given more responsibility and may act as a stand-in for full-time staff on a temporary, as-needed basis, as well as mentor new part-time staff. Other duties as assigned.

Minimum Qualifications

Associate's degree in a related field or combination of education and experience supporting Windows and Mac platforms. Knowledge of hardware and software related to a technical support environment. Ability to carry out diagnostic and corrective procedures based on analysis of hardware and software. Verbal and mathematical abilities sufficient to produce correspondence, communicate effectively, and perform support duties. Good oral and written communication skills, as well as the ability to provide excellent customer service to a diverse population. Ability to carry and lift typical computer components weighing up to 50 pounds. Ability to crawl under desks to access equipment. Must sign a confidentiality agreement.