Technical Support Assistant I Pool

Job description

Technical Support Assistant I Pool

The Technical Support Assistant I works in the Tech Service Desk and provides tier 1 level technical support to employees and students.

Hiring needs are dependent on work load availability.

These positions are part-time, 19-hour-or-less per week appointments with an hourly rate of $15.09 and hours are generally within 8:00 a.m. to 5:00 p.m., Monday thru Friday.

Applicants must submit:

  • An online Parkland College employment application
  • Cover letter
  • Resume

Essential Functions

  • Respond to user requests for assistance or information, submitted via phone, email and in person, while maintaining a high level of customer satisfaction.
  • Resolve technical problems and/or suggest solutions.
  • Document processes.
  • Communicate with faculty, staff, and students, as well as other technical support professionals in the department.
  • Work with other members of support team to assess processes and procedures, recommend improvements, and assist with implementation.
  • Create monthly reports based on tickets that have been entered.
  • Assist with updating and assigning user-submitted tickets.
  • Assist with assigning work requests.Participate in interviews for P/T hourly Service Desk staff; train and lead the P/T hourly Service Desk staff.
  • Communicate departmental absences to appropriate staff and update the Campus Tech calendar.
  • Communicate IT Alerts and IT Event notices to the College when the IT Service Desk Coordinator is out.
  • Perform other duties as assigned.

Minimum Qualifications

  • Knowledge of hardware and software related to a technical support environment.
  • Ability to carry out diagnostic and corrective procedures based on analysis of hardware and software.
  • Verbal and mathematical abilities sufficient to produce correspondence, communicate effectively, and perform support duties.
  • Good oral and written communication skills, as well as the ability to provide excellent customer service to a diverse population.
  • Ability to carry and lift typical computer components weighing up to 20 pounds.
  • Ability to crawl under desks to access equipment.




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Job No:
Posted: 7/8/2019
Application Due: 9/5/2019
Work Type: