ANNOUNCEMENT OF ADMINISTRATIVE POSITION OPENING

POSITION: Student Services Manager
POSITION CODE: 4390
DEPARTMENT: School of Business
STARTING SALARY: Commensurate with Experience
APPOINTMENT: Contract, Administrative, Full-time
CONTRACT PERIOD: July 1, 2019 – June 30, 2020
SCHEDULE: Monday – Friday, some evening and weekend hours required
POSITION AVAILABLE: Immediately
POSTING DATE: June 14, 2019
APPLICATION DEADLINE: Open until filled

DESCRIPTION: Provides a range of services supporting students, alumni, and friends of the School of Business and University, frequently and regularly interacts with students, alumni, and community groups. This includes supporting students from time of enrollment to degree completion and providing direct support and assistance to students participating in the guided pathways, community colleges, and corporate partnership programs, as well as engaging in and fostering relationships across departments and with other educational institutions and organizations.

Duties and responsibilities include but are not limited to:
• Provides quality front-line customer service and timely follow up. Maintains regular contact with students to include travel to on-site locations and regional campuses to include visiting classes and participating in both physical and virtual (synchronous and asynchronous) student workshops, events, and activities.
• Collaborates with other operational areas to ensure timely resolution of internal and external student/customer inquiries. Evaluates and resolves student inquiries and issues to ensure appropriate action is taken.
• Assists adult students with academic advising to include degree completion planning, self-registration, advising of transfer credit procedures, and commencement preparation. Monitors and tracks students’ academic progress and attendance to ensure satisfactory academic progress toward degree completion.
• Assists in the delivery of student programs geared toward adult students. Develops and implements re-entry initiatives designed to help meet enrollment and retention goals. Participates in regular retention meetings, auditing re-entry and at-risk students. Assists students with disabilities in navigating the disability services process. Conducts and documents exit interviews.
• Assists in the coordination, implementation, and support of School of Business activities and events for students and alumni. Develops and communicates information regarding opportunities for tutoring, study abroad, business consultancy, mentor program, etc.
• Provides feedback to enrollment and academic group leadership concerning possible problems or areas of improvement. Compiles and analyzes activity reports. Updates spreadsheets, reports, and databases to maintain and reference information as needed.
• Maintains institutional confidence and safeguards operations by keeping information confidential; adheres to all safety and housekeeping policies and procedures. Contributes to team effort by accomplishing related duties as needed.

MINIMUM QUALIFICATIONS: A Bachelor’s degree is required, a Master’s degree is preferred. A minimum of three (3) years of related experience in higher education is required or equivalent combination; background in academic advising, student services, and/or related area is desirable. Valid driver’s license is required. Upon offer of employment, a current DMV printout showing a good driving record will be required. Successful candidate must be highly proficient in administrative reports, analyst and manipulating data, able to demonstrate excellent written and interpersonal communication skills. Must be able to work efficiently and successfully with minimum supervision; prioritize and handle multiple tasks and deadlines; be creative and flexible. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. In compliance with The Americans with Disabilities Act if selected for the interview process and accommodations are needed please call (909) 748-8040.

TO APPLY: Submit a University of Redlands application form https://myredlandsapps.redlands.edu/HRAdministratorEmployment/.

FOR MORE INFORMATION, CALL 909/748-8040 OR VISIT: https://www.redlands.edu/human-resources/
SUBMISSION OF A RESUME OR APPLICATION INDICATES AGREEMENT THAT THE
UNIVERSITY MAY VERIFY ANY AND ALL INFORMATION CONTAINED THEREIN
MEMBERS OF UNDERREPRESENTED GROUPS ARE ENCOURAGED TO APPLY
AN EQUAL OPPORTUNITY EMPLOYER