Information Systems Technician Senior

Job description

Posting Details

Posting Details

Posting Number:Regular_0091066Position Title:Information Systems Technician SeniorClassification TitleInformation Systems Technician SeniorMin SalaryMax SalarySalary TypeFLSANE = Non-ExemptPosition Type:Position Summary:

Rowan-Cabarrus Community College is seeking a full-time Information Systems Analyst 3. This is an experienced-level position focusing on a variety of technical work and analysis required for the development of user and systems requirements. Performs moderately to highly complex tasks involving planning, designing, programming, installation and maintenance of college system. The Information Systems Analyst 3 is expected to assist the College in achieving its vision and mission. Customer focus, college service, and have a willingness to assist as needed are expectations for all employees.

Staff Required Education/Experience:

Associate’s degree in information technology or a related field, and four (4) years of experience providing user support; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Faculty Required Education/Experience Skills:Desired Education/Experience/Skills:Other Knowledge, Skills and Abilities:

Knowledge and skills in one or more areas of network telecommunication, system administration, systems analysis, design and database management in terms of concepts, techniques and operating principles.

Depending upon the operational needs of the department, advanced to expert level of knowledge and skills in the following areas:
- Windows Workstation and Server Windows, Macintosh and other operating systems Hardware devices
- Local Area Network (LAN) and remote access troubleshooting
- Network and LAN fundamentals, including network interface connection and user installation, network topologies, LAN administration, servers and network architecture
- Voice communication equipment
- Microsoft Office Suite software, third party systems accessed software via desktop client or web-based client
- Internet technology

Intermediate-level of ability to operate, install, maintain, configuring and troubleshoot highly technical computers, local and wide area network equipment, servers. Moderate-level of project management skills, Ability to maintain effective working relationships with those contacted in teh course of work. Ability to effciently manage time and organize work. Ability to communicate clearly, verbal and written. Ability to maintain a customer focus in providing technology services.

Department:Infrastructure & Computing ServicesWork Hours:

M-F 8am -5pm
May be required to work evening hours and/or weekend coverage. Participates in rotational on-call support coverage during non-supported hours

Posting Date:07/03/2019Closing Date:Open Until FilledNoSpecial Instructions to Applicants: Duties & Responsibilities

Duty and Responsibility:

1. Provides system and enterprise wide support which includes troubleshooting, diagnosing, reporting on, and resolving problems associated with applicable information technology systems and equipment; researches technological solutions when necessary.

Duties & Responsibilities

Duty and Responsibility:

2. Provides help-desk telephone support and on-going troubleshooting assistance to users regarding complex information technology and/or hardware, software, and/or other related items; coordinates technical support with vendors for installations, repair, and/or maintenance issues.

Duties & Responsibilities

Duty and Responsibility:

3. Confers with customers to determine technology needs.

Duties & Responsibilities

Duty and Responsibility:

4. Maintains and monitor technology inventories including monitoring supply levels and ordering necessary supplies; receives and documents new technologies.

Duties & Responsibilities

Duty and Responsibility:

5. Prepares a variety of operational records and reports.

Duties & Responsibilities

Duty and Responsibility:

6. Performs other duties of a similar nature or level.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Rowan-Cabarrus Community College Website
    • Newspaper Advertisement/Publication
    • North Carolina Community College System Website
    • Inside HigherEd
    • SmartRecruiters.com
    • LinkedIn.com
    • PostJobsFree.com
    • CommunityCollegesJobs.com
    • BullHornReach.com
    • Indeed.com
    • SimplyHired.com
    • Employee Referral
    • Other
  2. * Do you hold an Associate’s degree in information technology or a related field, and four (4) years of experience providing user support; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job?
    • Yes
    • No
Required DocumentsRequired Documents
  1. Resume
Optional Documents
  1. Cover Letter
  2. Transcript 1
  3. Other Document

 

 

 

Diversity Profile: University

 

AAUP COMPENSATION SURVEY DATA

View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 7/5/2019
Application Due: 8/16/2019
Work Type:
Salary: