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Information Technology Services Associate - Part Time

Employer
City Colleges of Chicago
Location
Malcolm X College

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Administrative Jobs
Technology, IT Support & Training
Employment Type
Full Time
Institution Type
Community College
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Job Details

Duties and Responsibilities
INFORMATION TECHNOLOGY SERVICE ASSOCIATE - PART TIMEMALCOLM X COLLEGE 
The basic function of this position is to support the computer hardware and software used by students, administrators, faculty and staff in a variety of academic settings and to achieve student success. 

PRIMARY RESPONSIBILITIES: 
  • Provides computer hardware and software technical support both in person and remotely to students, administrators, faculty and staff. 
  • Maintains, installs and tests software applications on computer hardware throughout the college. 
  • Submits help desk tickets to assist students, administrators, faculty and staff with technology related issues 
  • Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management. 
  • Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff. 
  • Facilitates use of equipment for various internal and external events. 
  • Assembles and disassembles equipment on site before and after classes. 
  • Provides limited training to audio-visual/multi-media equipment users. 
  • Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on-call schedule.


Qualifications
  • Associate’s degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably, in a college or comparable academic setting. 
  • Minimum of two years of related work experience. 
  • Knowledge and experience with supporting both Windows and Macintosh platforms. 
  • Knowledge of all current versions of Microsoft Windows (XP, Windows 7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills. 
  • Sound verbal and written communication skills. 
  • Great team player and self-starter. 

Malcolm X College was selected as a 2019 Promising Places to Work in Community Colleges award winner! The award is given by the National Institute for Staff and Organizational Development (NISOD), a membership organization committed to promoting and celebrating excellence in teaching and leadership at community and technical colleges, and Diverse: Issues in Higher Education, a leading academic publication. MXC was recognized for its best-in-class student and staff recruitment and retention practices, inclusive learning and working environments, and meaningful community service and engagement opportunities. 
We are an equal opportunity and affirmative action employer. Thank you for your interest in City Colleges of Chicago!

Job: Other
Primary Location: Malcolm X College
Job Posting: Jul 3, 2019, 12:05:55 PM

Organization

 

The City Colleges of Chicago is a network of seven Colleges. Through our seven colleges, we deliver exceptional learning opportunities and educational services for diverse student populations in city_colleges_of_chicago1.jpgChicago. We enhance knowledge, understanding, skills, collaboration, community service and life-long learning by providing a broad range of quality, affordable courses, programs, and services to prepare students for success in a technologically advanced and increasingly interdependent global society. We work to eliminate barriers to employment and to address and overcome inequality of access and graduation in higher education.

For information about City Colleges of Chicago's Reinvention initiative, click here.

Our Vision is to transform the City Colleges of Chicago into a world-class institution. We do that by ensuring student success. It is the centerpiece of our Reinvention effort. What we mean by student success is making sure our students are prepared to move into higher education and that they have the skills for jobs in the 21st Century. We believe there is no other institution better positioned to become an economic engine for the City of Chicago.

city_colleges_of_chicago3.jpgWe have a proud history of providing life-changing opportunities and education to residents of Chicago’s most underserved communities. However, far too many students are not meeting their goals today. And that’s why we’ve launched this ambitious plan to reinvent the City Colleges.

Our work and our vision will not be complete until we make sure every one of our students leaves with the tools they need to achieve their goals. Success is going to look different for each student. In the end, we envision an institution which will do four things very well:

  • Increase the number of students earning college credentials of economic value
  • Increase the rate of transfer to Bachelor’s degree programs following CCC graduation
  • Drastically improve outcomes for students needing remediation
  • Increase number and share of ABE/GED/ESL students who advance to and succeed in college-level courses

Accomplishing these goals will benefit not only our students, but also our faculty and staff, four-year colleges, Chicago area employers, the Chicago Public Schools and communities...and help transform us into a world-class institution.

 

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