Print and Copy Services Specialist

Job description

Print and Copy Services Specialist

University of Puget Sound

Job ID: 4923

Location: Technology Services

Full/Part Time:

Appointment: Regular, part-time (0.5 FTE) position Position Summary: This position provides first contact Print and Copy Services support to faculty, staff, students and members of the public. This position has three major areas of responsibility: 1) provide excellent customer service and technical support to a wide range of clients, including user support for multifunction copy and print equipment around campus, assistance with graphic design and file manipulation, branding and other university standards, media selection, and pricing and billing; 2) produce a variety of digital production and wide format prints, including finishing work, and 3D prints, utilizing the job tracking and payments systems used by Print and Copy Services; 3) provide backup support to manager for administrative tasks such as the oversight of job completion, quality control, and leading student staff.Essential Job Functions and Responsibilities:

    Manage order workflow and fulfillment in the context of an online ordering site, overseeing job distribution among student workers as needed, and ensuring deadline requirements are met. Provide customer support in person, on phones, and via email, assisting users in file manipulation, layout, design software, media selection, pricing, and other inquiries. Provide explanation and advisement to customers to maintain adherence to brand and other university standards. Produce high quality b/w and color prints on a variety of production-grade digital printing equipment. Maintain quality control of prints, including color correction, brand management, and proof-reading. Manipulate files and images for printing, using a variety of graphic design and professional RIP software. Operate and maintain bindery equipment: folder, laminator, cutter, booklet maker, drill press, shrink wrapper, score/perforator. Create and verify order billing; collect and deposit money and make change accurately. Deliver paper and completed jobs to campus offices. Monitor inventory and supply. Provide in-person technical support and initial troubleshooting for departmental multifunction devices, including researching, testing and communicating potential solutions to the client, or escalating to repair technicians as appropriate.
  • Utilize campus inventory and ticketing system (KACE) to monitor trouble calls, requests and user multifunction equipment needs. Assist in maintaining the currency of the department website via CMS. Collaborate in a flexible and open manner with other staff and campus users, with frequent team collaboration and support, excellent communication and responsiveness. Provide input and feedback to improve service and support team's ongoing progress; independently learn new technologies and emerging needs. Ability to respectfully work, communicate and provide leadership within a diverse campus community. Additional duties as required.
Supervisory ResponsibilitiesThis position has no supervisory responsibilities.Qualifications:
    Demonstrated experience with a range of common hardware and software, including:
      Macintosh and Windows computers and operating systems; Application software, including Microsoft Office, Adobe Creative Suite, and other graphic design and image manipulation software
    Excellent customer service orientation and ability to work as a flexible, collaborative, and supportive team member, while excelling in a fast-paced service environment. Familiarity with the use of large-scale multifunction print/copier devices. Demonstrated logistical and multi-tasking abilities. Excellent verbal and written communication skills, including the ability to explain complex technical issues to individuals with varying levels of technology expertise, and the ability to write in a professional business style, as necessary. Demonstrated detail orientation with spoken and written communication products. Intellectual flexibility, technical curiosity and a sense of humor, including ability to learn independently. Must be able to lift a minimum of 50 pounds from floor to waist, negotiate stairs with a hand truck, and tolerate long periods of standing. Basic mechanical ability preferred. Ability to work flexible schedule when required to meet production deadlines. Ability to respectfully work, communicate and provide leadership within a diverse campus community.
Compensation and Benefits: Decisions about starting salaries are made based on the extent and relatedness of the candidate's education and experience and on internal equity and market considerations.This position is non-exempt from the provisions of the Fair Labor Standards Act.Puget Sound offers a generous benefits package. For more information, visit: Deadline: Search and selection procedures will be closed when a sufficient number of qualified candidates have been identified. Required Documents:
    Resume Letter of Interest
Applications submitted without the required attachments will not be considered. All offers of employment are contingent on successful completion of a background inquiry and if applicable for the position, drug screen, physical test and functional assessment.Diversity Statement:
    We acknowledge the richness of commonalities and differences we share as a university community; the intrinsic worth of all who work and study here; that education is enhanced by investigation of and reflection upon multiple perspectives. We aspire to create respect for and appreciation of all persons as a key characteristic of our campus community; to increase the diversity of all parts of our University community through commitment to diversity in our recruitment and retention efforts; to foster a spirit of openness to active engagement among all members of our campus community. We act to achieve an environment that welcomes and supports diversity; to ensure full educational opportunity for all who teach and learn here; to prepare effectively citizen-leaders for a pluralistic world.
Puget Sound is committed to an environment that welcomes and supports diversity. We seek diversity of identity, thought, perspective, and background in our students, faculty, and staff. To learn more please visit: University of Puget Sound is an equal opportunity employer.

How to Apply
For complete job description and application instructions, visit:

About Puget Sound
Puget Sound is a selective national liberal arts college in Tacoma, Washington, drawing 2,600 students from 48 states and 20 countries. Puget Sound graduates include Rhodes and Fulbright scholars, notables in the arts and culture, entrepreneurs and elected officials, and leaders in business and finance locally and throughout the world. A low student-faculty ratio provides Puget Sound students with personal attention from faculty who have a strong commitment to teaching and offer 1,200 courses each year in more than 40 traditional and interdisciplinary fields, including graduate programs in occupational and physical therapy and in education. Puget Sound is the only nationally ranked independent undergraduate liberal arts college in Western Washington, and one of just five independent colleges in the Pacific Northwest granted a charter by Phi Beta Kappa, the nation’s most prestigious academic honorary society. Visit "About Puget Sound" ( to learn more about the college.

As a strategic goal and through our core values, University of Puget Sound is committed to an environment that welcomes and supports diversity. We seek diversity of identity, thought, perspective, and background in our students, faculty, and staff. EOE/AA

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Job No:
Posted: 7/3/2019
Application Due: 7/3/2031
Work Type: