Manager, Satellite Campuses
The University of Maryland’s Robert H. Smith School of Business is seeking a well-qualified Manager of Satellite Campuses. One of 13 schools and colleges located on the University of Maryland, College Park campus, the Smith School is a recognized leader in management research and education for the global economy. The school is consistently ranked among the world’s top business schools by leading business publications such as Business Week, Financial Times, Economist and the Wall Street Journal.
This position will assist the Director with all operations for the Robert H. Smith School of Business in Van Munching Hall (VMH) and all of the satellite locations including but not limited to Facilities (maintenance, repairs, renovation/construction, housekeeping, furniture, occupancy listing/floor plans, etc.), Telecommunications (including data jacks, Voice over IP-VoIP desk phones and cell phones), Safety & Security (alarm systems, ID Card Access, Keys, etc.) The incumbent will support and assist with all aspects of the Smith Operations department including but, not limited to problem solving & trouble shooting, customer service, security, user support services, event logistics/setup and ticketing system for all services/requests. Additionally, the incumbent will learn all aspects of the Event Management Scheduling (EMS) system to oversee and support all non-academic scheduling/reservations including, but not limited to setting up accounts, edits and changes to system information, preparing & distributing reports and troubleshooting. The position will have primary staffing responsibility and support for the satellite campus at the Ronald Reagan Building and International Trade Center in Washington, DC and will work three-(3) days at the Reagan Building, two-(2) days at Van Munching Hall, and may be required to work at the BioPark as needed or requested for special requests/events. A flexible work schedule will be required as this position may be scheduled for early mornings, late evenings or weekend shifts as needed or requested.
Minimum Qualifications: Bachelor’s degree with 5 to 7 years of professional work experience in operations/facility support, project management and/or customer service support. Ability to provide exceptional customer service in person, over the phone or through email. Experience and knowledge with PC and MAC computers. Exceptional written and verbal communication skills. Candidate must possess the willingness and have the ability to be a quick learner and proficient for an assortment of software programs and online systems to support all operations of the department. Experience with managing and staffing events, meetings and conferences. Strong background in facility/operations management, facility renovation/construction, ongoing repairs & maintenance, and the use of technology to support facility, classroom, conference room and event/meeting operations. Must possess the ability to be proficient with an assortment of computer programs and systems including but not limited to MS Office (Word, Excel, PowerPoint); Google Suite (Chrome, Drive, Sheets, Docs, Slides, etc.); Online Work/Service Ticketing Systems, Internet Search Engines, Access Control Systems for ID’s/badges, door programming, etc., scheduling and reservation systems, and VisualFM (floor plan inventory system).
Preferences: Master’s degree preferred.
The salary for this position will be Low $60’s to Low to mid $70’s based upon experience. The University also offers a comprehensive benefits package, including 22 Days Annual Leave; 15 Days Sick Leave; 3 Days Personal Leave; 15 Paid Holidays; Tuition Remission; Health, Dental, Vision and Prescription coverage.
When applying, please upload a PDF version of your cover letter, resume and list of references. For best consideration, please submit applications no later than July 19, 2019 at https://ejobs.umd.edu; however, the position will remain open until filled.
Candidates must be able to provide proof of eligibility to work in the USA. No H1-B Visa sponsorship offered for this position.