Student Customer Service Associate (Part-Time)
- Employer
- Lakeshore Technical College
- Location
- Lakeshore Technical College - Cleveland, Wisconsin
View more
- Administrative Jobs
- Student Affairs, Student Activities & Services
- Employment Type
- Part Time
- Institution Type
- Community College
Job Details
Support Staff ~ $14.85 per hour
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Job Description
PurposeThe Customer Service Associate possesses a breadth of knowledge that provides the foundation to satisfy the majority of LTC students’ needs in the areas of admissions, financial aid, registration, records, student accounts, and other duties that fall under Student Services functions, either in person or over the phone. Represent one-stop concept for prospective and current students, LTC staff, and the public. Other duties as assigned. Job Description• Register students; assist/troubleshoot throughout all the stages of the registration process (traditional and online) including communicating with divisions and departments as needed.• Serve as the frontline contact to respond to students and connect them with information, resources, and specialized assistance.• Process payments for student and corporate accounts and verify account balances in accordance with Student Financials.• Provide superior customer service to enrolled, prospective, and internal customers using a combination of technical and social skills, empathy, and the ability to fully engage and satisfy the customer.• Schedule appointments using appointment guidelines and calendaring for Academic Advisors, Student Services managers, Accuplacer, and others as needed.• Provide 5 Star Customer Service throughout every interaction.Recruitment PeriodBeginningJuly 23, 2019Closing Applications will be accepted until the position is filled.Organization
Lakeshore Technical College is a cutting-edge provider of technical education offering more than 70 degree programs, customized training for business and industry, continuing education for personal and professional enrichment, and basic skills education. We rely on our innovative approach to technical education to develop the skilled workforce employers need. By partnering with local business leaders we fine-tune our curriculum to make sure LTC graduates enter the workforce ready to do their jobs. We bring in industry experts to help build our programs and experienced professionals to teach in our classrooms.
Each year close to 11,000 people enroll in courses at LTC. They rely on LTC for job preparation, to earn a degree, to change careers and to build on existing skills. They enroll because they know that LTC students find employment or career advancement when they graduate.
We are proud to say that 92 percent of LTC graduates find employment within six months and earn an average starting salary of $36,000 per year. What’s more, LTC graduates see a wage increase of 45 percent just five years after graduation. As a testament to the value we play in our local economies—70 percent of LTC graduates work in Manitowoc and Sheboygan counties after graduation.
Located on the western shore of Lake Michigan, Lakeshore Technical College is ideally positioned between two of Wisconsin’s largest lakefront communities—Manitowoc and Sheboygan. Our scenic campus includes state-of-the-art facilities set among large open spaces.
At LTC, we demonstrate a commitment to excellence through our focus on preparing the workforce, being responsive to community needs and our philosophy of continuous process improvement.
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