Job Title: Student Services Assistant I
Location: Medical Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 998418
Job Details

Job Family

STAFF - Support Non-Exempt (SNE)

Grade

09

Salary

$14.79 - $18.49

Department

Financial Aid, Admissions and Registration

Reports To

Administrative Supervisor

Closing Date

Open Until Filled

FLSA Status

Non-Exempt

First Review Date

March 19, 2019

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The Student Services Assistant I performs administrative work involving advanced support for supervisors in admissions, registration, and records offices. The position assists new, prospective, and continuing students in all admissions, records and registration functions.

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Assists students and public with basic interpretation and explanation of complex college policy, procedures, state rules and statutes Uses independent judgment to determine authenticity of documents providedProcesses incoming and outgoing student academic transcripts, including imaging and filing; responds to student inquiries about transcripts accordinglyMeets with students, customers, or co-workers referred who are experiencing problems or need to express complaints Troubleshoots and assists students with problems or questions about web registration, My-MDC Account management, Internet resources for student information, printing of their schedules, and resolves admissions and registration issues for customers and other areas of the college Refers customers to supervisors, departments, and program areas Processes incoming admissions applications received either in person, by mail, or electronically Registers credit, PSAV, and non-credit student Assists students, and parents of dependent students, with Florida residency information based on statute, determine initial residency determination and fields questions and clarification on these matters Processes student records through different media such as filing, data imaging, and microfilm access Assists with basic graduation functions Provides guidance to the student assistants and part-time personnel as needed
• Performs other duties as assigned

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• Associates of Arts Degree in related field from a regionally accredited institution and two (2) years of experience in responsible related clerical work, in a large office environment; or equivalent combination of experience and education
• All educational degrees must be from a regionally accredited institution
Knowledge of College organization: admission, registration, academic regulations, programs of study and departmental regulations Knowledge of College policy, procedure, state rules and statutes Proficiency in Microsoft Word, Excel, Outlook, PowerPoint and other related computer programsPossess excellent communication and customer service skills Possess excellent organizational and interpersonal skills Ability to write routine reports and correspondence Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to speak effectively with customers or employees of the organization Ability to maintain effective interpersonal relations with students, faculty and administration
• Ability to work in a multi-ethnic/multi-cultural environment

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