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Admissions Communication Counselor

Employer
San José State University
Location
San Jose, CA

Job Details

Job Title: Admissions Communication Counselor
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 25037
Job Code: 3082 Student Services Professional II
Department: ES Tech Impl & Comm
CompensationClassification: Student Services Professional II
Salary Range: $4,179/month - $5,942/month
Anticipated Hiring Salary: $4,532/month
FLSA Status: Exempt

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please visit sjsu.edu/up.
About the PositionThe Enrollment Services Department at San Jose State University supports the academic mission of the University and collaboratively works with the campus and external community to enhance student success.

The Admissions Communication Counselor performs various functions under the supervision of the Associate Director of Enrollment Services Communication, but works collaboratively with other units in Enrollment Management to collect, synthesize, and deliver a variety of interdependent communication messages in support of recruiting, admitting, enrolling and retaining students to the university. The Admissions Counselor performs tasks related to the functional and technical communication cycle between from point of pre-application through enrollment. This position provides accurate and timely information via the phone, email, messaging, social media and other technology such as chat sessions and virtual advising.

Working under minimal supervision, the position is responsible for supporting a communication system that attracts, recruits, and enrolls academically qualified, culturally diverse, and socially conscious populations of undergraduate and graduate students. As a representative for San Jose State University, this position maintains a high level of knowledge of requirements, processes, and regulations to facilitate students' decisions to apply and attend SJSU. The Admissions Communication Counselor will develop and maintain accurate and transparent documentation of the communication process and work flow in order to maintain levels of productivity, quality of counseling.
Required Qualifications- Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job related field.
- Two years of professional experience in one of the student services program areas or in a related field. A master's degree in a job related field may be substituted for one year of the professional experience.
License & CertificatesA valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.

Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.
Preferred Qualifications- Bachelor's Degree
- 2+ years working in a student services position
- Experience providing educational advising and counseling services to students
- Experience working in an educational environment in either Admissions or Records
- Experience analyzing and interpreting documents and disseminating information to others
- Excellent written communication skills
- Experience with PeopleSoft
Knowledge, Skills & Abilities- Must be able to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionally
- Working knowledge of document types such as transcripts, forms, and test scores
- Ability to advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions
- Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible
Application ProceduresComplete the SJSU Online Employment Application and attach the following documents:
-Resume
-Letter of Interest
-List of References

All applicants must apply within the specified application period: June 27,2019 through July 14,2019. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Additional InformationSatisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment StatementSan José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Reasonable accommodations will be provided for applicants with disabilities who self-disclose.
Contact InformationUniversity Personnel
jobs@sjsu.edu
408-924-2166
Transformation 2030Engage and Educate: Be a university of first choice where we bring together exceptional people - students, faculty and staff members, and our community - to do extraordinary things with their lives as learners, creators and champions.

Excel and Lead: Be a leading academic institution where faculty and staff members and alumni are regional, national and global leaders in their fields.

Grow and Thrive: Be an inclusive, welcoming and well-balanced community and institution that ensures long-term financial sustainability and effectiveness and also attracts, retains and sustains faculty and staff members and students.

Connect and Contribute: Be an engaged and dynamic urban university with strong connections locally and globally.

Rebuild and Renew: Be a flourishing, modern campus with state-of-the-art infrastructure, campus spaces and technology to support learning, research and community.

Organization

Welcome to San José State University!

San José State University is a major, comprehensive public university located in the center of San José and in the heart of Silicon Valley. SJSU is the oldest state university in California. Its distinctive character has been forged by its long history, by its location, and by its vision - a blend of the old and the new, of the traditional and the innovative. Among its most prized traditions is an uncompromising commitment to offer access to higher education to all persons who meet the criteria for admission, yielding a stimulating mix of age groups, cultures, and economic backgrounds for teaching, learning, and research. SJSU takes pride in and is firmly committed to teaching and learning, with a faculty that is active in scholarship, research, technological innovation, community service, and the arts.

Located on 154 acres in downtown San José, the university offers the excitement of studying at a large, metropolitan campus where many cultures meet. Yet students find personal attention from faculty members in the smaller setting of the university's eight colleges.

Mission Statement

In collaboration with nearby industries and communities, this faculty and staff is dedicated to achieving the University's mission as a responsive institution of the State of California.

To enrich the lives of its students, to transmit knowledge to its students along with the necessary skills for applying it in the service of our society, and to expand the base of knowledge through research and scholarship.

Leadership at SJSU

Leadership at San Jose State is defined by a belief that shared decision making and collaborative university governance is at the core of our culture. With this inclusive approach as a guide, President Mohammad H. Qayoumi and the university's leadership promote discussion and engagement among faculty, staff, students and the community to shape and accomplish the goals of San Jose State.

California State University System

San Jose State is one of 23 campuses within the California State University System, the largest, the most diverse, and one of the most affordable university systems in the country. The 25-member CSU Board of Trustees is responsible for the oversight of the California State University system. See the California State University, Office of the Chancellor website for more information.

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