Business Analyst Sr

Job description

DescriptionJob Purpose: Provide liaison services between functional user andtechnical systems groups in the development or modification of typicallycomplex information systems. Lead in definition of user business requirementsand assure they are appropriately addressed in application implementation.Redefine business processes to maximize application usage as required.

 Major Responsibilities:
  • Document and analyze more complex user business processes and requirements; identify solutions including modification of business process.
  • Develop specifications and test plans associated with system development or modification.
  • Confer with and provide support to technical group in systems development.
  • Lead in testing of new or modified systems.
  • Provide communications link between user and technical group.
  • Prepare reports and other documentation related to system assignments.
  • Provide ongoing user support including troubleshooting and resolution of more complex system issues.
  • Perform other related duties as assigned.
  • Basic Qualifications:
  • Education: Bachelors degree in Accounting, Business or IT related field or equivalent combination of education and experience
  • Work Experience: Eight to ten years job related experience.
  • Certifications: N/A
  • Skills: This job requires an advanced knowledge of various documentation processes, business system architecture and associated technologies; advanced skills in data organization and analysis, problem solving, systems documentation and report writing as applied within assigned system(s); skills in functional leadership and cross communication between functional user and technical groups; ability to manage work on multiple projects with competing priorities; strong verbal, written and interpersonal skills with the ability to tailor communication to different audiences; effective analytical and presentation skills; excellent organizational, time management skills, and professionalism; self-motivated and able to work independently.
  •  

    QualificationsPreferred Qualifications:
  • Preferred Work Experience: Three+ years of experience analyzing complex business processes and determining requirements.
  • Preferred Education: N/A
  • Preferred Certifications: ITIL Foundations, ServiceNow ITSM Fundamentals, ServiceNow ITSM Implementation
  • Preferred Skills: Experience working with ServiceNow Application Lifecycle Management, with Agile v2.0 plugin.

  • Additional Information:
    The Business Analyst, Sr. will work service owners, service team members,project team members, ServiceNow Developers, and the ServiceNow platform teamto onboard various service teams into the ServiceNow Platform at the GeorgiaInstitute of Technology (Georgia Tech). The Business Analyst will beresponsible for capturing “as-is” and “to-be” processes from the service teams,assisting in converting business process requirements into agile user storiesto be consumed by the ServiceNow developers, and ensuring processes areconsistent with the Service Management concepts of “Incident Management,”“Request Management” and “Knowledge Management.”
    Specialized skills required for this job:
    • Experience with ServiceNow deployments
    • Experience working with an Agile development team.
    • Exceptional verbal, written and interpersonal skills with the ability totailor communication to different audiences;
    • Effective analytical and presentation skills;
    • Excellent organizational, time management skills, and professionalism;
    • Self-motivated and able to work independently
    Duties relative to the responsibility include:
    • Document and analyze more complex user business processes and requirements;identify solutions including modification of business process to align with theService Management concepts of “Incident Management,” “Request Management” and“Knowledge Management.”
    • Identify business requirements and convert to agile user stories fordevelopers.
    • Lead User Acceptance Testing (UAT) for user stories.
    • Provide communications link between user and technical group.
    • Perform other related duties as assigned.
    The Business Analyst, Sr. will work with service owners, service team members,project team members, ServiceNow Developers, and the ServiceNow platform teamto onboard various service teams into the ServiceNow Platform at the GeorgiaInstitute of Technology (Georgia Tech).


    Impact & Influence: This positionwill interact on a consistent basis with: assigned user group management andstaff, technical project management and staff. This position typically willadvise and counsel: assigned user group management and staff, technical projectmanagement and staff. This position will supervise: NA (may provide workguidance).



    Job: Information Technology
    Primary Location: Georgia-Atlanta
    Organization: Campus Serv-Info Tech Gro
    Job Posting: Oct 7, 2019, 7:53:48 AM
    Schedule: Full-time

     

     

     

    Diversity Profile: University

     

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    Job No:
    Posted: 6/29/2019
    Application Due: 1/8/2020
    Work Type:
    Salary: