Retention Specialist (International Education Program)

Job description

Posting Details

Position Information

Posting Number2014786SPosition TitleRetention Specialist (International Education Program)LocationCollege of San MateoDepartmentStudent Services CSM (DEPT)Position Number4C0387Percentage of Full Time100%FLSANon-Exempt (accrues overtime)Months per Year12If other, please specifyMin Salary$58,536 (annual)Max Salary$74,844 (annual)Position TypeClassified Positions Posting Text

Who We Are

The San Mateo County Community District is committed to achieving educational equity for all students. As outlined in the District’s Strategic Plan, “success, equity, and social justice for our students are longstanding goals.” The District’s “Students First” Strategic Plan is focused on “Student Success, Equity and Social Justice.” We provide students with a rich and dynamic learning experience that embraces differences — emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens and socially responsible leaders. When you join our team at San Mateo County Community College District, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, classified staff, administration, students and community partners.

The College and the District

College of San Mateo is part of the San Mateo County Community College District and is designated as a Hispanic Serving Institution (HSI), enrolling approximately 15,000 students each academic year. College of San Mateo has a diverse student population that is a reflection of the communities that is serves. Detailed information about the student population, including data related to student success, can be found on College of San Mateo’s Office of Planning, Research and Institutional Effectiveness (PRIE) website.

Who We Want

We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students and community partners who are also committed to closing equity gaps. The San Mateo County Community District seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals.

The Position

The Retention Specialist for the International Education Program performs paraprofessional work that involves outreach and retention of students in the International Education Program, designed to foster student success. Under direction, the employee performs a variety of preparatory work and planning and develops strategies to support and enhance student completion and success. Public contact is extensive and primarily includes students, faculty and staff, but can also include vendors and staff in other educational institutions and agencies, for the purpose of exchanging subject matter and procedural information. A high degree of independent judgment and creativity are required to resolve a wide variety of minor and occasional major problems that may arise. Consequences of errors in judgment can be moderately costly in public relations and employee time; however, supervisory controls are available to limit the risk of serious error. A Retention Specialist can perform a wide variety of duties within the scope of the classification. A Retention Specialist can direct the work of student assistants, clerical staff, and instructional aides, as assigned.

Duties and Responsibilities

The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.

1. Exchanges information with students, faculty and staff regarding subject-matter, resources, materials, policies and procedures associated with the classroom or laboratory setting or college programs and services

2. Confers with faculty regarding curriculum, computer hardware, software and other learning tools, student assignments and progress, tests, student test scores, alternate learning methods and other technical information related to the services and programs provided

3. Attends meetings, conferences, and workshops to obtain current subject-matter, procedural, and other information

4. Creates community partnerships and secures resource information for international students

5. Participates in Division and Department planning activities

6. Makes presentations to small and large groups to publicize the services and programs as assigned

7. Assists with outreach and retention of international students, including developing strategies to enhance student completion and success

8. Provides encouragement and support to students who are undecided about a major by providing information regarding specific majors

9. Works with international students to ensure compliance with F-1 student rules and regulations

10. Proactively meets with students to monitor their progress and F-1 compliance

11. Tracks student involvement in on-campus support resources, including academic counseling and development of student educational plans, as well as support services related to scholarships, internships, transfer, including completion of transfer admission guarantees

12. Tracks F-1 compliance and maintains student records in SEVIS

13. Develops an early alert system to identify students who are under performing in specific coursework, and collaborates with instructional aides and tutors to intervene

14. Assists in planning an academic support structure to include workshops, program activities, accompanying students to off-campus events, and other support services to enhance student retention and success

15. Works with faculty advisors and student leaders of clubs to develop programs that promote academic success and transfer

16. Uses a variety of computer software to organize and maintain learning resources and related data, compose and prepare correspondence, reports, publicity and other materials; sets up and maintains online and manual files; enters, modifies, and retrieves a variety of statistical and other data for special and regular reports

17. Trains and leads the work of student assistants, clerical, and other staff as assigned

18. Performs other related duties as assigned

Minimum Qualifications

• A combination of education and experience equivalent to a Bachelor’s degree from an accredited institution

• Experience working in an educational institution in the United States

• Successful experience of increasing responsibility that has included event planning, assessment, and evaluation

• Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff

• Demonstrated oral and written communication skills, including public speaking

• Experience with the use of a variety of computer software to compose and prepare correspondence, forms, reports, presentations, and other written materials

• Experience with research and compiling data for, formatting and preparing statistical, financial and other reports

• Skill in setting up and maintaining online and manual files

Knowledge, Skills and Abilities

1. Skill in working with diverse adult learning styles

2. Skill in multi-tasking and workload prioritizing under deadline pressure, using independent judgment for decision-making

3. Skill in the use of Microsoft Office Suite and web-based content management systems to compose and prepare a variety of correspondence, reports, publicity and other materials

4. Skill in establishing and maintaining respectful and sensitive working relationships with people who are diverse in their academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds

5. Skill in oral communication, including public speaking

6. Skill in written communication

7. Skill in organizing data, setting up, tracking and maintaining data in electronic and manual files

8. Skill in directing the work of others

9. Skill in performing research in a designated subject matter area

10. Knowledge of F-1 regulations and SEVIS

11. Skill in cross-cultural communication strategies

12. Skill in designing lesson plans using original research, subject-matter knowledge and materials

Physical Requirements

This classification requires sitting for various lengths of time; the ability to type, use phone, occasionally lift, carry, push, pull, or otherwise move objects of light to moderate weight; work at a computer, including viewing a monitor for various lengths of time, repetitive use of keyboard, mouse or other control device, dexterity of hands and fingers to operate keyboard; and ability to operate a motor vehicle and drive to off campus locations in order to perform the essential functions.

Preferred Qualifications

• Fluency in a language other than English, bi-lingual

• International experience in education or exchange program

• Working experience with international (F-1 visa) student population and/or familiarity with the SEVIS (Student Exchange Visitor Information System) database

Benefits

Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees’ Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.

Posting Detail Information

Open Date06/18/2019First Review Date07/10/2019Close DateOpen Until FilledYesSpecial Instructions Summary

Required Application Materials
All applicants are required to submit:

1. A completed online District application form (go to https://jobs.smccd.edu to complete the application and to apply for this position).

2. A resume that details all relevant education, training, and other work experience.

3. A cover letter of no more than 3 pages that addresses the applicant’s cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff as well as the applicant’s qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement.

Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills.

For questions related to this posting, please contact:

SMCCCD Office of Human Resources
3401 CSM Drive, San Mateo, CA 94402
Tel.: (650) 574-6555
Fax:(650) 574-6574
Web Page: www.smccd.edu/hr

Conditions of Employment

Prior to employment, the selected candidate will be required to complete the following:

1. Submit official transcripts (applies to all faculty or educational administrative positions)
2. Submit verifications of prior employment
3. Satisfactory references
4. Successfully being cleared for employment through the background checking process

In addition to background checks, the District may review publicly available information about a candidate on the Internet. If a candidate is aware of incorrect or inaccurate information that is available on the Internet, the candidate is welcome to address such an issue with the Office of Human Resources.
.

5. Present original documents for proof of eligibility to work in the United States
6. Approval of your employment by the SMCCCD Board of Trustees
7. Provide a certificate of Tuberculosis exam for initial employment.
8. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to first day of employment). Please note that the California Education Code requires, in part, that community college districts shall not employ or retain in employment persons in public school service who have been convicted of certain felonies, a misdemeanor drug charge (including alcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. However, consideration may be given to those whose drug convictions occurred more than five years ago. A conviction for other crimes may not necessarily disqualify you from the job for which you may be applying.

EEO Statement

The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.

Accomodations

Applicants who have disabilities may request that special accommodations be made in order to complete the selection process. Accommodation request forms and a copy of the Americans with Disabilities Act applicant procedures are available in the Office of Human Resources.

Annual Security Report

San Mateo County Community College District’s (SMCCCD) 2018 Annual Security Report (ASR), required by the Clery Act, includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within, or immediately adjacent to and accessible from SMCCCD. Our 2018 Annual Security Report also outlines various campus safety and security policies, such as those concerning crime reporting, prevention and response to sexual and gender violence, alcohol and drug use, crime prevention, emergency response and evacuation procedures, and other matters. The 2018 Annual Security Report is now available. The Annual Security Report also includes important tips to help every member of the community remain safe and avoid becoming a victim of crime. You can obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses (650) 738-7000.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • District Employee
    • District Employment Site
    • CCC Registry
    • HigherEdJobs.com
    • Chronicle of Higher Education
    • ACCCA
    • HERC
    • EdJoin.com
    • Indeed.com
    • Other
    • LinkedIn
    • Facebook or Twitter
  2. * Do you possess a combination of education and experience equivalent to a Bachelor's degree from an accredited institution?
    • Yes
    • No
  3. * Can you demonstrate experience working in an educational institution in the United States?
    • Yes
    • No
  4. * Have you had successful work experience of increasing responsibility that has included event planning, assessment and evaluation?
    • Yes
    • No
  5. * Can you demonstrate cultural competence, a sensitivity to and an understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff?
    • Yes
    • No
  6. * Can you demonstrate skill in oral and written communication, including public speaking?
    • Yes
    • No
  7. * Do you have experience with the use of a variety of computer software to compose and prepare correspondence, forms, reports, presentations, and other written materials?
    • Yes
    • No
  8. * Do you have experience with research and compiling data for, formatting, and preparing statistical, financial and other reports?
    • Yes
    • No
  9. * Do you have experience setting up and maintaining online and manual files?
    • Yes
    • No
Applicant DocumentsRequired Documents
  1. Cover Letter
  2. Resume/Curriculum Vitae
Optional Documents
  1. Other Document 1
  2. Other Document 2
  3. Other Document 3

 

 

 

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Job No:
Posted: 6/29/2019
Application Due: 8/8/2019
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