Job location: Coral Gables, FL

Employment Type: Full-time
Posted data: 2019-06-24
Req: R100033195
Current Employees:
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Where Excellence Meets Purpose

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful purpose to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value.  Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The University has been named on Forbes's Best Employers list for two consecutive years, and is the only university in Florida to receive this honor.

The Enterprise Business Solutions (EBS) team seeks a Database Analyst to be the technical expert for the effective use of the University of Miami’s Learning Management System (LMS). The Database Analyst is the primary contact for the LMS vendor, and performs all tasks related to the back-end of the system. This position creates and maintains LMS standards and governance, as well as collaborates with internal departments in the daily support of the LMS.

CORE JOB SUMMARY             

• Collaborates with LMS vendor, internal departments, and HRIS leadership to design and maintain the Learning Management System (LMS) with respect to access, system updates, and integrations, maintenance of multiple environments, validation checks, user group organization, system protection and security, documentation, and usage guidelines.
• Manages the resolution of users and stakeholders issues regarding the LMS to include monitoring training requests; troubleshooting issues, escalating issues as needed; tracking issues and reporting on trends; includes creation of job aids and FAQs to support end users
• Assists in the processing of LMS Support Desk tickets to address end-user incidents.
• Reviews, uploads, and tests training courses and videos.
• Creates and monitors system access for department specific administrative users/super users.
• Works with internal departments to ensure learning project launches are successful
• Creates ad-hoc reports utilizing various data sources to support client needs.
• Reviews LMS quarterly system releases and patches and communicates changes/trains as needed to user community.
• Provides guidance to staff and clients on concepts and best practices in using LMS.
• Provides strategic advice on architecture and technology of database design, use and administration.
• Trains department administrators and managers, super users, on LMS features.
• Participates in the testing and implementation of LMS advancements and/or conducts system testing as needed.
• Researches and evaluates alternatives and recommend solutions for business issues related to LMS.
• Works with internal HRIS resources to create LMS system enrollments that ensure training is deployed to appropriate audiences.
• Conducts regular audit reports to maintain system integrity.

                                                                                                                  

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Education:

Associate’s degree in in Business, Human Resources, Information Systems or relevant field.

Experience:  

Minimum 3 years of relevant work experience with databases, project management, reporting, information systems, and data analysis. Any appropriate combination of relevant education/or work experience may be considered.

Knowledge, Skills and Attitudes:

• Skill in collecting, organizing, and analyzing data.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to exercise sound judgment in making critical decisions.
• Ability to offer consultancy pertaining to appropriate use of LMS.
• Proficient project coordination skills.
• Must be customer-focused with excellent communication skills.
• Ability to work with folks with diverse background (technical and non-technical).
• Ability to troubleshoot and resolve platform issues and problems.
• Ability to work with highly confidential and sensitive information where discretion is essential.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

i103