Employee Relations Coordinator, Department of Human Resources

Job description


Employee Relations Coordinator, Department of Human Resources

Posting # 1261

Department Description:
The role of Human Resources is to attract, retain and support a quality workforce so that collectively we can provide an exceptional educational experience for our students.

University Description:
The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity's urgent challenges.

Detailed Description:
Reporting to the Director of Title IX, EEO and Employee Relations, the Employee Relations Coordinator helps in the administration of Employee Relations (ER) and recognition programs and functions within the department of Human Resources (HR). Conducts investigations related to employee complaints, prepares written investigative reports, and makes recommendations to the Director on resolution. Plans and coordinates employee recognition programs, ER training, and wellness events.

Manages a portion of the leave of absence administration. Calculates leave pay with state disability insurance benefit payments. Works with highly confidential employee information and is responsible for compliance with COBRA, FMLA, FEHA, CFRA, PDL and HIPPA privacy regulations.

Conducts exit interviews with employees. Researches ER best practices and presents ideas to Director to assess feasibility and prepare implementation plans. Ensures confidentiality of information and sensitive documents by following university procedures and exercising judgment in responding to employee requests.

This position receives direct supervision from the Director of Title IX, EEO Programs and Employee Relations and may indirectly supervise student employee(s).

Duties and Responsibilities:
Assists with management of employee relations:

  • Assists employees with inquiries regarding university policies/procedures and general HR information. Analyzes unique situations for appropriate policy implementation, escalates issues to the appropriate person in HR.
  • Conducts employee relations investigations and resolutions; conducts fact finding meetings or conversations with supervisors or employees. Uses judgment and knowledge of USD policies and procedures to resolve issues. Writes investigative reports and works with supervisor to make recommendations.
  • Assists with the development of forms and documents for employee relations and performance management.
  • Organizes, manages and tracks annual performance evaluation process.
  • Builds relationships with campus constituents in order to assess campus climate and bring issues forward so that they can be proactively addressed.
    Employee recognition and wellness:
  • Plans, organizes and manages the annual employee Service Award luncheon.
  • Plans, organizes and manages the annual employee community barbecue.
  • Plans, organizes the CHR Award luncheon twice a year.
  • Facilitates the employee award review.
  • Assists CHR chair in management of Community of Human Resources committee ([email protected]).
  • Plans, develops, coordinates and communicates programs related to employee wellness (Being Well @ USD) and coordinates with other HR areas as needed.
  • Researches best practices for employee recognition and suggests findings on innovative improvements.
  • Serves as day-to-day liaison with wellness partners (e.g. medical carriers)
    Leave of absence administration:
  • Administers plan in compliance with state and federal regulations (FMLA, CFRA, PDL, HIPAA) and university policies and procedures;
  • Counsels employees and managers on university leave of absence procedures and compensation during leave;
  • Coordinates the payment of benefits with payroll and benefits staff including the identification and notification of changes to start/stop dates, rates, record types; and monitor results.
  • Communicates with employee and supervisor/department throughout leave.
  • Provides reports/updates to departments as requested.
  • Works with Benefits team to process employer portion of Long Term Disability.
    University employee training:
  • Plans, coordinates and facilitates training on issues such as conflict resolution and performance management.
  • Assists with educational outreach for EEO trainings and presentations.
  • Serves as back-up for online training management.
    Collects and analyzes data:
  • Conducts exit interviews and data collection. Analyzes information, identifies trends and creates reports with recommendations.
  • Calculates annual turnover statistics.
  • Collects and organizes data around employee relations issues so that data can be shared with VPs and Deans on an annual basis.
  • Looks at best practice for ER analytics and uses this information to advise Director on possible strategies for future planning.
    Other administration:
  • Assists with reviewing background checks in conjunction with employment services staff.
  • Processes unemployment claims.
  • Coordinates, updates and maintains the area website, working with the team as needed on content creation.
  • Oversees the process of identifying employees who are Mandated Reporters under the law and ensure the university is in compliance under California Penal Code §§11164 et seq.
  • Prepares reports and presentations.
  • Special projects and miscellaneous duties as needed or assigned.

    Job Requirements:
    Minimum Qualifications:

  • Bachelor's degree required.
  • Two to five years of experience providing HR support or other directly related type work or education (e.g. law, management) required, preferably in a medium to large organization.
  • Experience in higher education a plus.

    Preferred Qualification:
  • Ability to communicate in Spanish preferred.

    Performance Expectations: Knowledge, Skills and Abilities:
  • Excellent interpersonal and customer service skills.
  • Must be self-directed, resourceful with creative problem solving.
  • Knowledge of Federal and state laws and regulations, FMLA, CFRA, PDL, HIPAA, FLSA, EEO and California wage and hour laws.
  • Commitment to principles of diversity and inclusion.
  • Considerable working knowledge of computers, word processing, spreadsheets, and database required (MS Office preferred).
  • Working knowledge of computerized Human Resources system preferred.
  • Ability to interact with all levels of management and employees across multiple departments.
  • Overall knowledge of the HR department and its functions.
  • Excellent oral and written communication skills in English.
  • Analyze and assess situations and respond with the appropriate course of action.
  • Excellent organizational and time management skills; must be detail-oriented, effectively manages work flow.
  • Excellent math skills.
  • Accurate typing and proofreading skills; and working knowledge of the use of standard office equipment.
  • Multi-tasking.

    Background check:
    Successful completion of a pre-employment background check.

    Degree Verification Requirement:
    Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.

    Posting Salary:
    Commensurate with experience; Excellent Benefits.


    The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a 12% retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits

    Special Application Instructions:
    Visit https://jobs.sandiego.edu/en-us/job/493727/employee-relations-coordinator-department-of-human-resources to complete our online application and, for full consideration, please upload a resume and cover letter to your application profile for the hiring managers' review. If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at [email protected]

    Additional Details:
    Hours: 37.5 hours per week; Monday - Friday, 8:30 a.m. - 5:00 p.m.

    Closing date: Open Until Filled

    Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

    The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.

    The University of San Diego is a smoking and tobacco-free campus. For more information, visit http://www.sandiego.edu/smokefree.





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    Job No:
    Posted: 6/26/2019
    Application Due: 8/26/2019
    Work Type:
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