Posting Details

Posting Details

Requisition NumberS1830Position Number999759Position Classification TitleAdministrative Support AssociateFunctional TitleAdministrative Support Associate - JourneyPosition TypeStaffUniversity Information

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is a higher-research activity university as classified by the Carnegie Foundation. Founded in 1891 and one of the original three UNC system institutions, UNCG is one of the most diverse universities in the state with nearly 20,000 students and over 2,700 faculty and staff members representing more than 90 nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 100 areas of study, as well as 74 master’s and 32 doctoral programs, UNCG is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter and Instagram.

Primary Purpose of the Organizational Unit

Lloyd International Honors College is an independent academic unit reporting directly to the Provost and is under the Division of Academic Affairs. The mission of Lloyd International Honors College (LIHC) is to recruit outstanding undergraduate students to UNCG and to provide them with an enhanced and supportive intellectual and social experience that acculturates them to the life of the mind and helps them to become critical, independent thinkers who are active in the design and pursuit of their own education, globally aware and engaged, and prepared to lead successful and fulfilling professional, civic, and personal lives. The office is currently comprised of nine permanent staff members, one graduate student assistant, and 2 undergraduate student assistants.

Position Summary

The primary purpose of this position is to provide administrative support to Lloyd International Honors College. This key position serves as point of contact for the college. This position provides customer service, handles departmental course scheduling, supports event planning, processes financial forms and transactions and maintains departmental records.

Minimum Qualifications

HIGHSCHOOLDIPLOMA OR EQUIVALENCY; OR DEMONSTRATEDPOSSESSION OF THECOMPETENCIESNECESSARY TO PERFORMTHEWORK.

Additional Required Certifications, Licensures, and CertificatesPreferred Qualifications

• Bachelor’s Degree and at least 2 years of Administrative Support experience.
• Previous working experience at a higher education learning institution.
• Proficient knowledge of Banner 8 or Banner 9.

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants

Applicants are required to upload a list of at least three (3) professional references that includes:

1. Name,
2. Company Name,
3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
4. Email Address
5. Contact Phone Number

Recruitment Range$32,559 - $34,878Org #-DepartmentInternational Honors College - 13101Work Hours of Position8 A.M. - 5 P.M. Monday - FridayNumber of Months per Year12Posting RequirementsJob FamilyAdministrative & ManagerialCareer Banded TitleAdministrative Support AssociateOpen Date06/19/2019Close Date07/06/2019FTE 1.000FLSANon-ExemptIf other, please indicateIf time-limited, please specify end date for appointment.Salary Grade Equivalency59Key Responsibilities

Key Responsibilities

Key Responsibility

Customer Service

Essential Tasks

Serves as receptionist for LIHC, answers phones, and recieves guests. Daily responds to the general inquiries via phone and email and forwards to the appropriate person if necessary. Composes correspondence involving program or operational procedures independently from general instructions or brief summaries.

Key Responsibilities

Key Responsibility

Event/Course Scheduling

Essential Tasks

Twice yearly, for both Fall and Spring semesters: Communicates closely with Dean to determine Honors courses to be taught. Communicates with faculty and the Registrar’s office regarding scheduling of Honors courses. Keeps record of electronic correspondence with faculty regarding courses. Maintains files on Honors courses taught. Compiles course descriptions, biographies, and course marker information in preparation of Honors Course Listing. Arranges for course evaluation process each semester.
Schedules meetings, rooms, and equipment in multiple campus locations. Arranges catering for most events. Maintains records and works with colleagues on planning and carrying out events pertaining to ongoing LIHC activities. These include Disciplinary Honors Orientation, Honors Symposium, Honors Banquet, Student Honors Convocation, Artist in Residence Showcase, Cording Ceremony, workshops, etc. Maintains calendars for North and South Spencer parlors and North Spencer classroom. Assist colleagues and faculty with Parking and Motor Pool arrangements, as needed.

Key Responsibilities

Key Responsibility

Technology and software

Essential Tasks

Uses Banner to access, verify and obtain student information, and enter course schedules. Use of Microsoft Word to type correspondence, mail merges, labels, envelopes, flyers, reports. Adobe Acrobat is used to convert files to PDF format and download information to electronic forms. Email used to send and receive emails and schedule meetings.

Key Responsibilities

Key Responsibility

Student Excellence Awards

Essential Tasks

Responsible for communication to University community about Student Excellence Award process. Receives and confirms eligibility of nominations, and keeps accurate records on nominees. Prepares applications for review by Honors Council. Communicates regarding award recipients to relevant parties.

Key Responsibilities

Key Responsibility

Purchasing/Recordkeeping

Essential Tasks

Assists in maintaining equipment for offices in Foust, North Spencer, Gray Hall, and the computer workstations in South Spencer parlor (computers, copiers, fax machine, and printers). Orders office supplies for offices in Foust Building, North Spencer Residence Hall, and Gray Hall. Contacts Physical Plant or Housing and Residence Life and completes required documentation for required work or setup for housing events in residence halls. Keeps records of equipment inventory. Serves as proxy for time-entry and P-Card reconciliation in the Budget Coordinator’s absence. Records minutes of Honors Council meetings.

Competency

Competency

CompetencyKnowledge ProgramCompetency Description

Understands program and services to apply this knowledge in problem-solving and responding to most questions and inquiries. Uses program knowledge to interface with other offices and organizations.

Competency LevelJourney Competency

CompetencyCommunication-VerbalCompetency Description

Responds to questions/issues that deviate from standard operating procedures by determining and consulting appropriate resources such as policies, manuals or other staff. Responds to requests for program and procedural information. Contacts service recipients, vendors, or clients to provide or obtain information. Schedules and coordinates appointments, meetings
and events

Competency LevelJourney Competency

CompetencyProblem SolvingCompetency Description

Assesses and may resolve unprecedented problems that require research and review of policy and procedures. Applies judgment for problem resolutions based on delegated authority from
supervisor.

Competency LevelJourney Competency

CompetencyCommunication-WrittenCompetency Description

Composes written communication with guidance using standard formats. Composes
correspondence involving program or operational procedures independently from general instructions or
brief summaries.

Competency LevelJourney Competency

CompetencyOffice TechnologyCompetency Description

Selects, understands and fully applies features of a variety of software programs, machines or
office equipment that will produce the desired results.

Competency LevelJourney Competency

CompetencyInformation/Records AdministrationCompetency Description

Records, compiles and summarizes data using established format. Compiles and organizes information from different sources to develop reports and data.

Competency LevelJourneyADA Checklist

ADA Checklist

"R" for Rare (0-30%), "O" for Occasional (30-60%), "F" for Frequent (60-90%), "C" for Constant (90-100%)

Physical EffortHand Movement-Repetitive Motions - C, Hand Movement-Grasping - O, Holding - O, Finger Dexterity - C, Reading - C, Writing - C, Eye-hand coordination - C, Vision-Preparing/Analyzing figures - C, Hearing - C, Talking - C, Standing - O, Sitting - C, Walking - O, Lifting-0-30 lbs. - O, Pushing/Pulling - O, Climbing-Stairs - C, Bending - O, Squatting - O, Reaching - OWork EnvironmentEquipment/Machines - Step Stools - O, Night/Dark - O, InsideApplicant DocumentsRequired Documents

1. Resume/CV
2. Cover Letter
3. List of References

Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Rate yourself on your experience with Microsoft Office (Word, Excel and Powerpoint.)
   • Excellent
   • Good
   • Satisfactory
   • Poor
2. * Do you have a bachelor's degree?
   • Yes
   • No
3. * Do you have experience with Banner Finance and/or Banner Student?
   • Yes
   • No
4. * Do you have one (1) to three (3) years of directly related experience?
   • Yes
   • No
5. * Do you have experience in higher education?
   • Yes
   • No
6. * Have you graduated from high school or received a GED?
   • Yes
   • No