Assistant Director, Student Experience & Assessment - Georgetown University Graduate School Career Center

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Assistant Director, Student Experience & Assessment - Georgetown University Graduate School Career Center

The Assistant Director, Student Experience & Assessment leads the design and execution of student engagement and development within the Graduate Career Center. As such, the Assistant Director ensures:

• Programs, services and resources are effectively teaching career-readiness skills consistent with the National Association of Colleges and Employers (NACE) career-readiness competencies.
• Operational excellence, delivering a superior student experience along the full student lifecycle and across all touchpoints.
• Continuous improvement through the collection and analysis of data and reporting of key performance indicators.

Working with The Director of the Graduate Career Center and other career management subject matter experts (SMEs), the Assistant Director's duties include but are not limited to:

• Determine the programs, services, resources, technologies and internal processes that will provide students with a cohesive and seamless learning experience.
• Commit to a student-first mentality and will build and support a connected, comprehensive and student-centered approach to our services while utilizing a data-driven approach to continuous assessment and improvement.
• Is a critical part of the Graduate Career Center team, ensuring that Georgetown graduate students recognize the value of career management, engage with the center early and often, have access to the right tools and resources and are able to measurably increase their career-readiness towards strong outcomes.

Qualifications

• Bachelor's degree required
• 1-2 years of experience in an operations or customer/student service role
• 2-4 years of experience in higher education and/or closely related field
• Knowledge of career management and other University systems such as Handshake, Banner and content management systems such as Wordpress
• Experience with Visio or other visual flowchart applications
• Ability to gather, analyze and report on student learning outcomes and other data is essential
• Must possess exceptional speaking and writing skills and be able to communicate to a variety of constituents

Preferred Qualification:

• Master's degree in Education, Educational Assessment or related field
• Experience in Customer Experience Design/Human-Centered Design

Current Georgetown Employees:
If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:
Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:
Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.


To apply, visit https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/Main-Campus/Assistant-Director--Student-Experience---Assessment---Georgetown-University-Graduate-School-Career-Center_JR06961





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