Student Financial Aid Assistant

Job description

Student Financial Aid Assistant
Georgia Southern University

Requisition Number: STA002399

Department: 3900712100-Financial Aid, Office of

Position Status: Full-Time

Position Summary:
Office of Financial Aid. The Enrollment Services Representative assists students and university constituents, primarily over the phone with enrollment-related needs, using excellent customer service, in the university's first-stop enrollment call center.

Essential Functions

  • Provides direct customer assistance and telephone information services to prospective and current students and their supporters with enrollment processes primarily in Financial Aid, Registrar, Bursar, and Admissions Departments.
  • Answers high-volume, multi-line telephone system and gives high level service, attempting to resolve issues or questions without referral.
  • Understands current Admissions, Financial Aid, Registrar, Bursar policies and procedures and how they impact student enrollment processes.
  • Maintains confidentiality of student records in compliance with the Family Education/Rights and Privacy Act (FERPA).

    Georgia Southern University is a Tobacco Free Campus.

    Minimum Education Required:
    High School Diploma or equivalent

    Could a level of job-related experience higher than the minimum required for the position substitute for the minimum level of education?: No

    Minimum Experience Required:
    Three or more years of related work experience

    Could a level of education higher than the minimum required for the position substitute for the minimum level of job-related experience?: No

    Knowledge, Skills & Abilities:
    Effective communication (verbal and written), organization and human relations skills; ability to work well in a diverse environment; proficiency with computer and Microsoft Office Applications software including word processing, spreadsheets, and databases; legally authorized to work in the United States; successful completion of background investigation prior to employment

    Preferred Education:

    Preferred Experience::
    Experience in a customer-service focused position based primarily on the telephone; knowledge of Banner student information system

    Salary Range: $25,500 - $31,200

    Job Open Date: 06/20/2019

    Job Closing Date: 7/12/2019

    Special Instructions Summary:

    To apply, visit:

    Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-5468 or HR-TDD: (912) 478-0791.

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    Job No:
    Posted: 6/24/2019
    Application Due: 7/15/2019
    Work Type: