Director of Enrollment Services

Job description

Position Details

Position Details

Requisition Number STA002402Classification TitleDirector of Enrollment ServicesWorking TitleLocationStatesboro Campus or Armstrong Campus - SavannahDepartment3900715100 - Enrollment ServicesPosition StatusFull-TimePosition Summary

Enrollment Services. Georgia Southern University seeks nominations and applications for the Director of Enrollment Services. The Director of Enrollment Services provides strategic leadership and operational management for the newly created department of Enrollment Services, a first-stop for students with financial aid, student account, and registration-related concerns and questions and limited admissions counseling and document intake. The Director of Enrollment Services oversees centers on Statesboro and Savannah campuses and a university-wide call center located in Savannah. The Director is required to travel to all campus locations and work hours will include evenings and weekends. Nominations should be submitted at [email protected]

Essential Functions

•Leads, plans, implements, and assesses strategies to provide effective and exceptional student service in collaboration with Enrollment Management units and key campus partners, especially Financial Aid, Student Accounts/Bursar, Registrar, and Admissions.
•Designs and implements cross functional training, resources, and processes to build a strong, innovative student services team with ongoing staff development and performance management.
•Oversees communication and outreach efforts, including branding, website, social media and print to ensure student and supporter awareness and understanding of the department.
•Coordinates all outbound communications to campus and students regarding financial aid, student accounts, fee payment, and registration.
•Serves on Enrollment Management Leadership Team and Enrollment Management Squad, teams which assess and problem-solve enrollment concerns and planning for the university.
•Manages multiple technologies for tracking student service and assessing student data, with close collaboration with Information Technology Services and stay attuned to new technologies and approaches that enable high-quality service experience.
•Maintains relationships with key leaders and decision-makers throughout the university, developing information pipelines, to ensure staff are up-to-date on student needs.
•Ensures compliance of FERPA and other privacy and security protocols dealing with student educational records within department.

Georgia Southern University is a Tobacco Free Campus.

Minimum Education Required

Bachelor’s Degree

Could a level of job-related experience higher than the minimum required for the position substitute for the minimum level of education?NoMinimum Experience Required

Six or more years of related work experience; demonstrated experience providing student-focused services to diverse populations, ability to lead an organization through change

Could a level of education higher than the minimum required for the position substitute for the minimum level of job-related experience?NoKnowledge, Skills & Abilities

Effective communication (verbal and written), organization and human relations skills; ability to work well in a diverse environment; proficiency with computer and Microsoft Office Applications software including word processing, spreadsheets, and databases; legally authorized to work in the United States; successful completion of background investigation prior to employment

Preferred Education

Master’s Degree in related field

Preferred Experience

Eight or more years of related work experience; experience working in an integrated enrollment services center; experience at a multi-campus institution; knowledge of Banner student information system

Salary RangeCommensurate with experienceJob Open Date06/21/2019Job Closing Date09/30/2019Special Instructions Summary

Screening of applications begins on July 15, 2019. Position is open until filled.

Quicklink for Posting Applicant DocumentsRequired Documents
  1. Resume
  2. Cover Letter
Optional Documents
    Supplemental Questions

    Required fields are indicated with an asterisk (*).

    1. * Do you have a Bachelor's Degree?
      • Yes
      • No
    2. * Do you have six or more years of related experience?
      • Yes
      • No
    3. * Do you have the ability to use PC computers and effectively utilize Microsoft Office Applications software including word processing, spreadsheets, and databases?
      • Yes
      • No
    4. * Do you understand that Georgia Southern University is a tobacco and smoke-free community?
      • Yes
      • No
    5. * Are you authorized to work lawfully in the United States?
      • Yes
      • No




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    Job No:
    Posted: 6/22/2019
    Application Due: 8/21/2019
    Work Type: