Supervisor, Student Services

Job description


Full-time Exempt 40 hours per week; 12 months per year
MSC Range 9; $67,040.93 per year
Tentative interview dates: August 19 - 20, 2019

Relocation reimbursement may be authorized. Please contact Human Resources for more information.
If you are relocating to the area, housing resources can be found on our Human Resources page under Recruitment and Hiring.

  • The Student Services Supervisor will be responsible for overseeing the Butte College Call Center. Located on the main campus, the Call Center handles the majority of incoming calls to the campus. The Call Center supports the mission and values of Butte College by providing a high level of customer service and representing Butte College in a positive and professional manner. The Call Center is staffed with both part-time and full-time employees and a dedicated Spanish line. The Supervisor will coordinate staff schedules, train new employees, and build strong partnerships across campus. The Call Center has a team oriented approach to assisting our diverse students, staff, and community. We offer a great work schedule (7:30 a.m. – 5:00 p.m. Monday-Thursday and 8:00 a.m. – 12:00 p.m. Friday), a four-day workweek over the summer, and a paid winter holiday break. Our benefits are competitive with both traditional PPO plans and High Deductible plans with Health Savings Account eligibility. Our health plans include medical, dental and vision for employees and dependents, and four of our seven plans are available at no cost to employees.

Butte College's main campus is located on a 928-acre wildlife refuge and we pride ourselves on being a national college leader in sustainability. Community partnerships matter to us. We work with our K-12 partners to create career pathways for students to seamlessly move from high school to Butte College coursework or credit to transfer to a four-year university. In fact, Butte College has the highest transfer rate of all California community colleges to California State University, Chico. Butte College contributes to economic development through the Training Place, and the Small Business Development Center.

For over 50 years, we have successfully provided a quality educational experience to our students, offering associates degrees and training in career fields including business, medical, law enforcement, welding, automotive, computers, and more.

The ideal candidate will share Butte College's commitment to our mission and values, especially our commitment to educating our racially and socio-economically diverse student population. We currently enroll around 15,300 students annually, many of whom are from racially minoritized populations. 54% of Butte College students are white, 28% are Latinx, 6% are Asian, 2% are African American, 1% are Native American, and 5% are multi-ethnic. As a Hispanic Serving Institution (HSI), Butte College understands that it has a great responsibility to the educational attainment and economic well-being of our surrounding communities.

The successful candidate will join a campus community that demonstrates its commitment to student equity by supporting ongoing professional development for students, faculty and staff. These opportunities include a Cultural Awareness Community of Practice, FAIR Classrooms, active Diversity and Student Equity Committees, support for our undocumented and AB 540 students, a robust set of culturally responsive programs and events, and conferences related to equity-mindedness and supporting the success of our diverse students.

Under the direction of an administrator, provides leadership and direction as well as supervises the daily operations of the assigned student services department. This position involves independent judgment in the interpretation and application of District policies and procedures along with the established rules and regulations pertaining to the assigned department. Performs related work as required.Representative Duties

The duties recorded below are representative of the duties of the class and are not intended to cover all the duties performed by incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related or a logical assignment to this class. The essential duties of the class are indicated with an asterisk *.

  1. Supervises and supports departmental staff. Supervisory duties include instructing, planning and assigning work, maintaining standards, coordinating activities and acting on personnel issues. Selects new employees, recommends and approves employee discipline and recommends employee transfers, promotions and discharge as appropriate*
  2. Reviews and evaluates the work of employees for effectiveness, accuracy and adherence to department policies, rules and procedures; offers advice and assistance as needed*
  3. Directs the complex work flow of the assigned student services department and ensures an effective, efficient and functioning office*
  4. Records and approves all absences; approves all employee timesheets*
  5. Develops and administers training programs for new and existing employees*
  6. Ensures the accurate and timely dissemination of information concerning campus policies and procedures to staff, students and the public; works with individual departments to ensure information accuracy; may work with the appropriate department in the preparation of the admissions/registration portion of the class schedule and College catalog*
  7. Prepares and maintains the department's annual budget; maintains budget records as required*
  8. Utilizes computers to perform advanced-level document production, including the complex formatting of documents, creating charts, establishing and maintaining databases, using spreadsheets, performing the required functions of the assigned department and to utilize a variety of software and hardware*
  9. Provides a full range of clerical and technical support, including but not limited to providing information, assistance and guidance in person, by telephone, written correspondence and/or electronic technology to students, faculty, staff and the general public in a pleasant and helpful manner; assembles files and duplicates materials; composes and prepares office correspondence, materials, reports, forms, brochures, spreadsheets, charts, graphs, tables, presentations, handbooks, manuals and other related departmental documents; answers phones, refers callers and takes messages; maintains and orders supplies; may prepare agendas and take minutes of meetings, as needed*
  10. In conjunction with the assigned administrator over the area assigned, assists in the development and implementation of revised and/or new policies and/or procedures, including those to ensure effective and efficient day-to-day operations of the assigned area
  11. Initiates work orders and facilities use requests
  12. Provides assistance to, and backs up co-workers and other staff within department as needed and/or necessary
  13. Initiates and maintains positive relationships with other departments and members of the College community
  14. May serve on a variety of District committees as requested
  15. Performs related work as required


  • Associate's Degree; AND
  • Two (2) years of work experience directly related to the functions of the position as it pertains to the department/area assigned; AND
  • Graduation from high school, G.E.D. or the equivalent.
  • Hold and maintain a valid driver's license throughout duration of employment with the District.
  • Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity and sexual orientation and ethnic backgrounds of community college students and staff.
  • Two (2) years of experience supervising the work of others within higher education in the area of student services, involving frequent student contact.
  • Some travel may be required.
May be acquired through education, training and/or experience.

Knowledge of: District policies, rules, regulations and procedures; laws and ordinances pertaining to the specific responsibilities of the position; effective supervisory and managerial concepts and principles; modern office procedures, equipment and technology, including filing; proper usage of computers, computer systems and associated hardware and software; proper telephone techniques; proper grammar usage; principles and practices related to student services; California Education Code as it applies to student services; interpersonal skills using tact, patience and courtesy; proper methods and techniques utilized in working with current and prospective students.
Ability to: apply District policies, rules, regulations and procedures; ensure compliance with all laws, regulations and policies through effective supervision; motivate and provide effective leadership and direction; plan and coordinate the most effective use of staff and resources to achieve departmental goals and objectives; communicate professionally in confrontational situations; plan, organize and conduct effective meetings; demonstrate proper and effective speaking and telephone techniques; learn and understand related sections of the Education Code as they pertain to student services areas of the District; great the public, students and staff respectfully and respond intelligently to questions regarding policies, procedures and other departmental information; provide strong organizational skills while paying close attention to detail; demonstrate acceptable planning skills; demonstrate excellent written and verbal communication skills; collaborate with others to develop new policies and procedures as needed; perform difficult and responsible clerical work with speed and accuracy; operate computers and related equipment with ease; utilize keyboarding skills commensurate with the required functions for this position; compose complex reports and correspondence; keep records and prepare reports and spreadsheets; demonstrate work to others; work independently with an emphasis on detail management; complete work assignments according to established deadlines; maintain and follow schedules and calendars; use effective problem solving skills; understand and follow oral and written directions; establish and maintain cooperative relationships with those contacted during the course of work; make necessary mathematical calculations rapidly and accurately; organize and use various financial information necessary in the preparation of the departmental budget; control and monitor budget expenditures and resource development; demonstrate sensitivity to, and respect for, diverse populations.Supplemental Information

Provides direct supervision to classified staff.

Normal office environment.

Faculty, staff, administrators, students and the general public.

Normal office environment


  1. The successful applicant will be required to complete a medical history questionnaire and must agree to undergo and pass a pre-employment physical examination, based on the physical requirements of the position, prior to employment. The physician will be selected and paid for by the District. Disabilities not related to the essential physical job requirements will not preclude the applicant from being hired.
  2. Education Code § 87408.6 states that no person shall be initially employed by a community college district in an academic or classified position unless the person has submitted to an examination within the past sixty (60) days to determine that he or she is free of active tuberculosis.
  3. As a condition of employment the position you are applying for will require that you provide fingerprints to the local police department. The fee charged by the Department of Justice (DOJ) for the fingerprint report is the employee's responsibility. If you should be offered this position you will be asked to sign a payroll deduction form which will authorize the District to deduct the fee charged by the DOJ from your first paycheck.
The District reserves the right to modify, rescind or re-advertise this announcement without notification or to delay indefinitely the employment of a person for the position.

The Butte-Glenn Community College District is an Equal Opportunity Employer.

-------------------------------------------Application Instructions------------------------------------

All on-line attachment types require that you attach a document.

Please describe in your cover letter how your past experience and qualifications meet the needs of this position.

Please submit this as an attachment, not as a text resume within the application.

You are required to provide transcripts for coursework and/or degrees listed on the application materials you have submitted. The transcripts must include the date the institution granted the degree. Legible copies of transcripts are acceptable at this point in the process. Official transcripts must be submitted prior to hire.

Foreign transcripts must include a U.S. evaluation and translation. Please contact the Office of Human Resources for a list of agencies providing this service or our website at;

All offers of employment are contingent upon the submission of official transcripts showing completion of the degree.




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Job No:
Posted: 6/21/2019
Application Due: 7/17/2019
Work Type: