Essential Functions

Program Support

• Facilitating all registrations for public technical and leadership programs, occasionally hybrid custom programs (typically in the public sector)
• Invoicing for all participants and tracking their enrollment and payment through to completion
• Invoicing for Custom programs and follow through till payment
• Engaging with and supporting the Executive Education team in the execution of program objectives: room and parking reservations, faculty scheduling, drafting program materials, database upkeep (Salesforce), online content delivery, catering, day-of and offsite logistics, and post evaluations

Program Coordination and Logistics

• Preparation of program materials such as name tents, handouts, signage, assessments, etc.
• Planning a superb event and program will include securing facilities, catering, parking, etc.
• Tracking and reconciliation of all expenses and revenues in Salesforce on a timely basis, working closely with the finance manager

Program Evaluation

• Collaborating with Executive Education faculty and clients to ensure program objectives are met, and expectations are exceeded.
• This also includes the delivery and analysis of program evaluations, making suggestions for improvement, and assisting in making those course corrections as necessary for better client experiences

Administration and Operations

• Identifying appropriate facilities and resources for programs and establish relationships with critical vendors and suppliers
• Providing administrative support for general office activities such as ordering supplies, updating the Executive Education calendar, tracking down receipts, coordinating with other departments
• Monitoring the Executive Education email inbox and route inquires to the appropriate person
• Assisting in scheduling and hosting meetings and other visitors to the department
• Maintaining adequate levels of program materials and an organized workroom
• Process design and improvement suggestions
• Determining and instituting/adopting time-saving measures

Team Culture

• Bringing positivity and energy to our great team dynamic
• Proactive and attentive customer service and team membership
• Honoring commitments and exceeding expectations with clients and teammates
• Building key relationships with stakeholding departments at DU through cross-functional interactions
• Being collaborative with other teammates be willing to give and receive help and feedback as needed

Performance Metrics

• Using program evaluations to drive quality and client satisfaction
• Overall positive customer service attitude and responsive to changing needs and circumstances
• Completion of tasks assigned in timely manner
• Accurate tracking of participant contact information for mailing lists and reporting

Required qualifications

• Bachelors degree or equivalent combination of education and experience
• 1-2 years of office support and/or professional event management experience

Preferred Qualifications

• Experience in higher education
• 3-4 years of office support and/or professional event management experience
• Experience with Banner Financial and University of Denver purchasing and legal processes
• Experience using Salesforce.com

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) on June 28, 2019

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Hourly Range:
The hourly range for the position is $20.84-$22.00

Salary will be determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information.

Please include the following documents with your application:

1. Resume
2. Cover Letter
3. Names and contact for three people who can serve as reference

The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.

All offers of employment are based upon satisfactory completion of a criminal history background check.