Case Management Specialist

Job description

LOCATION:    Superstition Mountain Campus – Apache Junction, Arizona                                    

JOB SUMMARY: Provide case management support to Workforce Innovation & Opportunity Act (WIOA) eligible clients to ensure their successful completion of training and/or employment objectives. Provide follow-up services to all WIOA clients who have left the WIOA program to ensure job retention, wage gains, and career development.  This position is dependent upon grant funding.

RESPONSIBILITIES: The incumbent will:

  • Identify participant issues and challenges that may impede progress and success through active interaction.  Link participants with appropriate professionals and/or supporting resources as needed.  Meet with designated clients on a regular basis to assess on-going training and/or supportive service needs.  Provide counseling to clients to furnish information, resolve problems, motivate, and encouragement.
  • Formulate Individual Service Strategy (ISS) that identifies vocational goals, barriers to employment and supportive service needs. Review ISS, on a regular basis, to ensure continued progress in training or job search program.
  • Document the delivery of services, progress toward goals, and goal attainment through ISS development and revision, and case notes maintained online through the WIOA Case Management System and the participants’ hardcopy files.  Facilitate study skills workshops and work readiness workshops.  Organize other workshops as required.
  • Maintain accurate and complete case notes to outline client progress and to provide reference for all staff involved with the client. Ensure participant eligibility using established requirements and procedures.  Document eligibility using required documentation protocol.
  • Provide guidance and direction to training provider/adult mentor.  Ensure training provider/adult mentor maintains required contact with participants and documents ongoing issues.
  • Provide 12-month follow-up and retention activities to ensure youth are provided with the necessary support and services following program completion and transition to post-exit status.  Work with participants to identify barriers prohibiting self-reliance and productive citizenship.  Employ required retention/post-exit strategies. 
  • Maintain regular contact with participants, supervisors, and/or training/education providers to monitor the youths’ status, identify and provide necessary supports, and intervene as needed.
  • Perform scheduled contact attempts and the retrieval of current status back up documentation.  Coordinate follow-up activities to enhance post-exit services, to increase retention-related performance.


EDUCATION/ EXPERIENCE:   Two years of college (60 credits) and two (2) years applicable experience – or – four (4) years of applicable experience in lieu of education.

The knowledge, skills, and abilities required to perform this job include, but are not limited to the following:

  • Knowledge of program development, planning, evaluation, and review with the ability to produce new, imaginative, or innovative solutions different from traditional approaches.
  • Knowledge of federal and state laws, rules, and regulations regarding area of practice.
  • Skill in gathering, compiling, and presenting information in oral and/or written form.
  • Effective communication and interpersonal skills as applied to interaction with staff, community leaders, faculty, students, and the public.  Skill working in a diverse multi-ethnic, multi-cultural population.
  • Ability to work independently and as a member of a team in accomplishing tasks.
  • Ability to analyze situations, develop solutions, and make independent decisions based on established guidelines.

SALARY:    Entry salary is $20.36 per hour. 

DEADLINE: All application materials must be received in Talent Development by 6:00 p.m., Thursday, July 18, 2019.

APPLICATION INFORMATION:  The application packet should consist of:

  • Letter of interest
  • Current resume 
  • Unofficial copies of transcripts reflecting the required degree or course work

To apply go to Travel costs due to interview are the responsibility of the applicant.

Applications not accompanied with the required transcripts will not be considered. 

Copies of transcripts should reflect completed course work and conferred degrees. All academic course work and degrees must be from a regionally accredited college or university or be certified by an acceptable agency that the institution is recognized by the appropriate governmental agency in its home country (this is generally stated in the degree evaluation).

Transcripts issued in a language other than English must be accompanied by a full translation (word for word) by an acceptable translator. Additionally, each foreign transcript must be evaluated for equivalency to United States accredited course work by an acceptable agency such as those agencies certified by the National Association of Credential Evaluation Services (NACES).

Applications containing foreign transcripts that are not accompanied with the above required documentation, will not be considered.

Faxed application materials will not be accepted. 

Background Verification:  As a condition of employment, all candidates accepting an offer of employment for a full-time, part- time, temporary, student worker, or volunteer position, will be required to undergo a Background Verification.  The check will be conducted by third party agent, General Information Services (GIS) Inc.  Employment with Central Arizona College is contingent upon the successful completion of the background verification.  The college does not accept responsibility for information errors reported by GIS during the background process.   The level the background verification for this position is: Standard level.

The Talent Development Department is located in main administration building, H Building, Suite 131 on the Signal Peak Campus at 8470 North Overfield Road, Coolidge, Arizona 85128.  Office hours are Monday through Thursday from 8:00 a.m. to 6:00 p.m. 

Central Arizona College prohibits discrimination in employment and educational programs based on race, color, religion, sex, age, disability, national origin, military status, genetic test information, sexual orientation, or gender identity or expression.




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Job No:
Posted: 6/20/2019
Application Due: 7/18/2019
Work Type: