Student Services Specialist

Job description

Posting Information

Position Information

Position Type Permanent Staff (SHRA) Is this an internal only recruitment? No Position Title Student Services Specialist - Contributing Working Title Student Services Specialist Position Number 00003627 Vacancy ID P010316 Budgeted Hiring Range $31,200 - $38,700 Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Salary Grade Equivalent GN07 Full-time/Part-time Permanent/Time-Limited Full-Time Permanent If time-limited, estimated duration of appointment Hours per week 40 Work Schedule

Monday-Friday, 8AM-5PM

Department Name and Number History-315900 Date First Posted 06/19/2019 Closing Date 06/25/2019 Position Location Chapel Hill, NC Position Posting Category Student Services Position Summary Information

Department Description

The UNC Department of History is one of the largest academic departments within the College of Arts and Sciences. The Department is committed to the purposes of a research university, to the teaching of history at the undergraduate level as a core discipline in a liberal arts education, and to the training of graduate students.

Equal Opportunity Employer

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Position Description

The Graduate History program at the University of North Carolina, Chapel Hill is committed to training professional historians to be both scholars and teachers. The Department offers advanced work leading to the Master of Arts and Doctor of Philosophy degrees. Our program allows ample choice to students in designing academic programs to fit particular interests and needs while providing students with rigorous training in U.S. History, European History, Latin American History, Global History, Russian and East European History, Women’s and Gender History and Military History. This position coordinates the support for one of the largest graduate programs in Academic Affairs.

The program, involving more than 130 students in residence, others not currently registered and over 52 full-time faculty members, is nationally distinguished. This position manages a high volume of complex records, analyzes and reports information, and interprets and carries out departmental and Graduate School policies and procedures. The main objective of this position is to provide direct assistance to students from the time they first inquire about the program until they receive their M.A or Ph.D. degree; they continuously need information, advice, and individual guidance as they face the opportunities, requirements and options of graduate study.

This position has the responsibility of seeing that these needs are met by planning and managing the total student service process for graduate study in history.The position is responsible for in-depth knowledge of the Graduate School regulations, the understanding and further development of departmental guidelines, and the meshing of these external and internal guidelines for interpretation to faculty and students.

This position also has daily contact with the general public, prospective students, alumni, faculty members, staff, and several administrative offices.

Minimum Education and Experience Requirements

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Essential Skills, Knowledge and Abilities

The following essential knowledge, skills and abilities are required for success in this position: strong working knowledge of Microsoft Office (including Word, Excel and Access) and a demonstrated record of strong organizational and customer service skills. Excellent communication skills (both oral and written) as well as the demonstrated ability to manage multiple and changing priorities and to meet deadlines are also important.

Preferred Qualifications

One year (or more) of working experience in an academic environment (working with faculty, staff and students) is strongly preferred. Candidates who have knowledge of Connect Carolina, Infoporte,Gradstar,and Lawlogic (I-9) are highly desired. The department also strongly prefers candidates with knowledge of UNC’s Graduate Student guidelines for currently enrolled students.

Required Licenses/Certifications Special Physical and Mental Requirements Position/Schedule Requirements Position Attributes Stimulus/ARRA Funded No Quick Link Contact Information

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Applicant Documents Required Documents
  1. Curriculum Vitae / Resume
  2. Cover Letter
  3. List of References
Optional Documents
    Posting Supplemental Questions

    Required fields are indicated with an asterisk (*).

    1. * Please select the response below that best describes your experience/education for the Student Services Specialist position.
      • Bachelor's, Master's, and/or Doctorate
      • Associate's degree and at least 2 years of related experience
      • Combination of post-high school education and experience in a related field to equal at least 4 years (ex. 1 year of college and 3 years of related experience)
      • Did not complete high school but have a combination of high school education and related experience to equal at least 8 years ( ex. 1 year of high school and 7 years of related experience)
      • None of the above
    2. * Describe your experience working in an academic setting.

      (Open Ended Question)

    3. * Please describe what customer service means to you.

      (Open Ended Question)

    4. * What computer skills do you possess?

      (Open Ended Question)




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    Job No:
    Posted: 6/20/2019
    Application Due: 6/27/2019
    Work Type: