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Student Services Specialist

Employer
University of North Carolina at Chapel Hill
Location
Chapel Hill, NC

View more

Administrative Jobs
Student Affairs, Student Activities & Services
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Posting Information

Position Information

Position Type Permanent Staff (SHRA) Is this an internal only recruitment? No Position Title Student Services Specialist - Contributing Working Title Student Services Specialist Position Number 00003627 Vacancy ID P010316 Budgeted Hiring Range $31,200 - $38,700 Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Salary Grade Equivalent GN07 Full-time/Part-time Permanent/Time-Limited Full-Time Permanent If time-limited, estimated duration of appointment Hours per week 40 Work Schedule

Monday-Friday, 8AM-5PM

Department Name and Number History-315900 Date First Posted 06/19/2019 Closing Date 06/25/2019 Position Location Chapel Hill, NC Position Posting Category Student Services Position Summary Information

Department Description

The UNC Department of History is one of the largest academic departments within the College of Arts and Sciences. The Department is committed to the purposes of a research university, to the teaching of history at the undergraduate level as a core discipline in a liberal arts education, and to the training of graduate students.

Equal Opportunity Employer

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Position Description

The Graduate History program at the University of North Carolina, Chapel Hill is committed to training professional historians to be both scholars and teachers. The Department offers advanced work leading to the Master of Arts and Doctor of Philosophy degrees. Our program allows ample choice to students in designing academic programs to fit particular interests and needs while providing students with rigorous training in U.S. History, European History, Latin American History, Global History, Russian and East European History, Women’s and Gender History and Military History. This position coordinates the support for one of the largest graduate programs in Academic Affairs.

The program, involving more than 130 students in residence, others not currently registered and over 52 full-time faculty members, is nationally distinguished. This position manages a high volume of complex records, analyzes and reports information, and interprets and carries out departmental and Graduate School policies and procedures. The main objective of this position is to provide direct assistance to students from the time they first inquire about the program until they receive their M.A or Ph.D. degree; they continuously need information, advice, and individual guidance as they face the opportunities, requirements and options of graduate study.

This position has the responsibility of seeing that these needs are met by planning and managing the total student service process for graduate study in history.The position is responsible for in-depth knowledge of the Graduate School regulations, the understanding and further development of departmental guidelines, and the meshing of these external and internal guidelines for interpretation to faculty and students.

This position also has daily contact with the general public, prospective students, alumni, faculty members, staff, and several administrative offices.

Minimum Education and Experience Requirements

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Essential Skills, Knowledge and Abilities

The following essential knowledge, skills and abilities are required for success in this position: strong working knowledge of Microsoft Office (including Word, Excel and Access) and a demonstrated record of strong organizational and customer service skills. Excellent communication skills (both oral and written) as well as the demonstrated ability to manage multiple and changing priorities and to meet deadlines are also important.

Preferred Qualifications

One year (or more) of working experience in an academic environment (working with faculty, staff and students) is strongly preferred. Candidates who have knowledge of Connect Carolina, Infoporte,Gradstar,and Lawlogic (I-9) are highly desired. The department also strongly prefers candidates with knowledge of UNC’s Graduate Student guidelines for currently enrolled students.

Required Licenses/Certifications Special Physical and Mental Requirements Position/Schedule Requirements Position Attributes Stimulus/ARRA Funded No Quick Link http://unc.peopleadmin.com/postings/164715 Contact Information

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Applicant Documents Required Documents
  1. Curriculum Vitae / Resume
  2. Cover Letter
  3. List of References
Optional Documents
    Posting Supplemental Questions

    Required fields are indicated with an asterisk (*).

    1. * Please select the response below that best describes your experience/education for the Student Services Specialist position.
      • Bachelor's, Master's, and/or Doctorate
      • Associate's degree and at least 2 years of related experience
      • Combination of post-high school education and experience in a related field to equal at least 4 years (ex. 1 year of college and 3 years of related experience)
      • Did not complete high school but have a combination of high school education and related experience to equal at least 8 years ( ex. 1 year of high school and 7 years of related experience)
      • None of the above
    2. * Describe your experience working in an academic setting.

      (Open Ended Question)

    3. * Please describe what customer service means to you.

      (Open Ended Question)

    4. * What computer skills do you possess?

      (Open Ended Question)

    Organization

    The nation’s first public university is at the heart of what’s next, preparing a diverse student body to become creators, explorers, innovators and leaders in North Carolina and throughout the world. Carolina’s nationally recognized, innovative teaching, campus-wide spirit of inquiry and dedication to public service continue the legacy that began in 1795 when the University first opened its doors to students.

    Here, in one of America's most beautiful college settings, we offer exceptional careers in richly diverse fields. Come explore what UNC-Chapel Hill has to offer you.


    Undergraduate Enrollment: 19,117

    Graduate/Professional Enrollment: 10,894

    Total Student Enrollment: 30,011

    Founded: 1789, as the first state university in the United States

    Type of Institution: Public, four-year

    Undergraduate Admission: 15,961

    Graduate/Professional Enrollment: 10,039

    Total Student Enrollment: 26,000

    Faculty: 3,000

    Percentage of faculty who hold Ph.D.s or the highest degrees in their field: 94 percent

    Faculty/student ratio: 1/14

    Location: UNC is located in the heart of Chapel Hill, the best college town in America! It's a friendly town of about 40,000 in the geographical center of North Carolina. Chapel Hill is at the western point of the Research Triangle, an area of about one million people, comprised of Chapel Hill, the cities of Durham and Raleigh, and the Research Triangle Park, home of many corporate offices and scientific research centers. Carolina is about 30 miles from the state capital, Raleigh, and 20 minutes from Raleigh-Durham International Airport.

    Chapel Hill's main street, Franklin Street, borders the campus and offers shops, coffee houses, cafés, movie theaters and houses of worship. The town has a historic district, museum, library, parks, malls, and many recreational facilities.

    Origins of Carolina's students: 82 percent of UNC's freshmen are from North Carolina and 18 percent are from out-of-state. Our students come from 42 different states and our international students represent 37 countries.

    Size of freshman class: Approximately 3,400

    Class size: Barely five percent of undergraduate classes contain more than 100 students; two-thirds of undergraduate classes have fewer than 30 students. Forty-one percent have fewer than 20 students, including First Year Seminars, in which first-year students work closely with professors.

    Sports and athletic programs: UNC is an NCAA Division I school with 28 varsity teams. Carolina is the proud home of the Dean Smith Center, Kenan Stadium, Carmichael Auditorium, Koury Natatorium, and many other fine athletic facilities. Students join more than 60 intramural and club sports, which include baseball, bowling, crew, golf, lacrosse, rock climbing, rugby, tae kwon do, and ultimate frisbee. The Student Recreation Center offers weight training, aerobics, stair machines, and all the equipment you would expect to find at a great health club! Carolina offers a newly renovated outdoor pool and indoor pools, a golf course, tennis courts, and the longest zipline in America!

    Number of residence halls: Incoming undergraduates will live in one of Carolina's 29 residence halls, which are wired for Internet access and cable television. housing.unc.edu

    Scholarships and financial aid: About 40 percent of UNC-Chapel Hill students receive scholarships and/or some form of financial aid. studentaid.unc.edu

    Special research institutes: Institute for Research in Social Science, Institute of Outdoor Drama, Morehead Planetarium, Kenan Institute of Private Enterprise, Institute of Government, Institute of African American Research.

    Career services: On-campus counseling, job fairs, résumé writing service, internships, placement services. www.unc.edu/depts/career

    Technological facilities: Students find multiple uses for Carolina's state-of-the-art technological resources. They can access Carolina's computer services through Academic Technology and Networks, which manages academic computing, e-mail, microcomputing labs, interactive media presentation, video and classroom support, and a help desk. The MetaLab oversees the development of SunSITE, one of the world's busiest digital library and electronic publishing projects.

    Students may open e-mail accounts, and many use campus computer resources to construct personal Web pages. Students in residence halls have hardwired network connections to the Internet and cable television in their rooms. At the ATN Training center, students may take classes on software packages and utilities. Computer labs are available for student use all over campus.

    Carolina Computing Initiative: Beginning with the freshman class of 2000, undergraduates must purchase laptop computers. The University has arranged for IBM to offer computers at excellent prices. Students, faculty, and staff will enjoy cost savings, higher quality compatible equipment, and better technical support through CCI. www.unc.edu/cci

    The Study Abroad program allows students to live and learn in Europe, the Middle East, Asia and the Pacific Rim, Africa, and the Americas. www.unc.edu/depts/abroad

    The Honors Program offers special seminars, research programs, and the chance to design your own independent studies. www.unc.edu/depts/honors

    Carolina students spend time in public service through student organizations, the Campus Y, the Carolina Center for Public Service, and courses that incorporate community service.

    UNC's chapter of Phi Beta Kappa, a national collegiate honor society, is the oldest in North Carolina, dating from 1904. There are many other honorary societies at Carolina.

    UNC offers ROTC programs in all branches of national military service.

    Through the First Year Seminars program, first year students will understand what it means to study at a premier research university. They will learn from faculty members and share in their research in seminars of no more than 20 students.

    Life outside the classroom: More than 370 clubs, teams, and student organizations offer something for everyone! You can choose from among musical and dramatic performing groups, publications, ethnic and religious clubs, the Campus Y and other service organizations, fraternities and sororities, and pre- professional organizations. Whatever your interests, you will find others at Carolina who share them! www.unc.edu/depts/union/student/listintr.htm

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