Student Services Specialist (temporary)
Full/Part Time: Full-Time
Job ID: 331202
The University of Minnesota Morris Office of the Registrar seeks an Principal Operations/Student Services Specialist. This posiiton is temporary for a one year duration, 40 hours/week, 100% time, Monday - Friday, 8:00am - 4:30 pm. This position is represented by a Bargaining Unit: AFSCME Clerical. The qualifications are as follows:
- High school degree and two years operations and/or student support experience
- Demonstrated excellence in attention to detail, accuracy, organization, and time
- management skills.
- Technological competence with G Suite programs and Microsoft Office and the ability to learn new systems and software programs.
- A combination of education and relevant work experience to total at least four years.
- One year of related experience working in a higher education setting.
- Experience with software programs: PeopleSoft system, APLUS, UM Reports, APAS, Drupal, SalesForce, DARs/UAchieve, etc.
- Ability to identify opportunities for improvement and implement changes.
- Demonstrated ability to work independently and collaboratively.
- Demonstrated successful experience working with confidential data.
- Demonstrated successful experience in using interpersonal and problem-solving skills.
- Demonstrated exceptional customer service skills and professional manner.
- Ability to adapt approach and prioritize differing customer requests and needs.
● Implement assigned PeopleSoft business processes: manage Multi I application and enrollment processing, including enforcing Scholastic Committee policy; assist with special registrations; repeat course checking/bracketing; service indicators and holds; one-time late withdrawals; reduced course load procedure for international students and athletes; academic petition results; special exams; registration assistance; language course proficiency exemptions, student groups including prereqs completed with transfer courses. (30 percent)
● Provide assistance to the Degree Specialist: admissions revocation; withdraw/cancel/discontinue; readmit processing; encoding area of concentration majors and minors; degree-related transcript milestones; student groups; delayed graduates; senior meetings; discipline approvals; graduation term manual changes, commencement eligibility and tracking for program, grad fest (25 percent)
● Manage OTR transcript and verification services: Respond to alumni and current student requests for transcripts/verifications and process. Provide transcripts to the Division of Education for licensure, third party requests (after investigating FERPA compliance), CIS, etc. Credit card compliance and daily reconciliation. National Student Clearinghouse verifications and error reports (20 percent)
● Provide assistance to the Transfer Evaluation Coordinator: transfer course entry; Minnesota Transfer Curriculum transcript milestones (15 percent)
● Manage Student Records Imaging, implement the University of Minnesota Records Retention Procedure, and conduct student record maintenance (deceased, name changes, gender changes, etc.) (10 percent)
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter, resume and contact information for three references. Applications will be accepted until the position is filled.Diversity
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.Morris values diversity in its students, faculty, and staff. Morris is especially interested in qualified candidates who can contribute to the diversity of our community through their teaching, research, and /or service because we believe that diversity enriches the University experience for everyone.This publication/material is available in alternative formats upon request. Please contact UMN Morris Human Resources, 320-589-6024, Room 201, Behmler Hall, Morris, Minnesota. To request disability accommodation contact: UMN Morris Human Resources, 320-589-6024, Room 201, Behmler Hall, Morris, Minnesota. Background Check Information
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
About the U of M
The University of Minnesota, Morris (UMM)
The University of Minnesota, Morris (UMM) makes its home on a 121-year-old campus on the western edge of the state and is one of the top public liberal arts colleges in the nation. The small, close-knit campus emphasizes faculty/student collaboration in research, study abroad, and service learning. Deeply rooted in the tall grass prairies of Minnesota, the campus also has advanced sustainable, environmentally friendly initiatives that have grown to levels of national leadership and touch nearly all aspects of campus life.A distinctive undergraduate campus within the University of Minnesota system, Morris combines a rigorous, student-centered residential liberal arts education with access to the resources and opportunities of one of the nation's largest universities. A founding member of the Council of Public Liberal Arts Colleges (COPLAC), Morris provides students with a rigorous academic experience, preparing them to be global citizens who value and pursue intellectual growth, civic engagement, intercultural competence, and environmental stewardship. The student body of nearly 1700 is supported by 130 faculty members, a student/faculty ratio of 13:1. The Morris campus is the most ethnically diverse in the University of Minnesota system, with 20 percent American Indian students, 10 percent U.S. students of color, and 12 percent international students. Morris is highly ranked by national publications -- U.S. News & World Report as a top-ten public liberal arts college; Forbes as one of the best colleges and universities in the nation; and Fiske Guide to Colleges includes Morris in its list of “the best and most interesting” schools in the U.S., Canada, and the United Kingdom. Morris students consistently win national awards – in 2017-2018, Morris was the only public baccalaureate institution among the top student Fulbright award producers. Among University of Minnesota campuses, Morris has the highest proportion of faculty in the University’s Academy of Distinguished Teaching. The campus is also a national leader in sustainability, evidenced by receipt of the inaugural Excellence in Sustainability award from the National Association of College and University Business Officers and an Association for the Advancement of Sustainability in Higher Education STARS Gold rating.