Lead Desktop Support Analyst
- Employer
- University of California, Los Angeles
- Location
- Los Angeles
View more
- Administrative Jobs
- Institutional & Business Affairs, Clerical & Administrative Support
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Lead Desktop Support Analyst
University of California, Los Angeles
Requisition Number: 30527
Salary: $5,234 - $10,358 monthly
Position Description:
As a member of the Desktop Support Services team, the Lead Desktop Support Analyst is responsible for leading a team of Associate and Assistant Desktop Support Analysts as well as temporary resources in the delivery of high quality, customer focused, second and third level technical and end-user support for assigned departments and customer segments as needed. The Lead Desktop Support Analyst is responsible for scheduling projects, making work assignments to members of the Desktop Support team, balancing team workloads, and ensuring that projects and assignments are completed on schedule. Additional responsibilities include coaching, providing feedback, and training to team members.
The Lead Desktop Support Analyst consistently responds to, and updates support requests using defined Service Management procedures, applies analytical skills to assess and resolve technical issues related to computing needs of end users, and ensures computing equipment is maintained with current software updates, patches and configuration standards. The Lead Desktop Support Analyst will contribute to defining team procedures and best practices. Provide after-hours support as needed or assigned. Additional responsibilities include advanced management and troubleshooting of servers, workstations and network connectivity, configuration and management of Microsoft Active Directory and all associated services, basic Citrix environment management and troubleshooting, scripting of tasks in automation systems, configuration of computing equipment (PC/Mac, laptops, tablets, mobile), OS and software installation, basic hardware maintenance, user account setup and maintenance, remote access/VPN, data encryption, and installation of printers and/or other wired and wireless peripherals.
For full application instructions and position description, please visit: https://hr.mycareer.ucla.edu/applicants/Central?quickFind=76545
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
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Organization
Working at University of California, Los Angeles
UCLA is a public research university located in the Westwood neighborhood of Los Angeles, California. It was founded in 1919 and is the second oldest of the ten campuses affiliated with the University of California system. UCLA offers over 300 undergraduate and graduate degree programs in a wide range of disciplines and enrolls about 26,000 undergraduate and about 12,000 graduate students from the United States and around the world every year.
UCLA features the College of Letters and Science, seven general campus professional schools, and four professional schools for the health sciences. The UCLA College of Letters and Science has 34 academic departments and 900 faculty, and houses the majority of UCLA's 129 undergraduate majors as well as the students in the Graduate Division of Letters and Sciences. The UCLA College Honors Program is also housed in the College. The College of Letters and Science's programs are divided into five academic divisions: humanities, social sciences, life sciences, physical sciences, and the International Institute. UCLA also offers certificate programs, undergraduate degree-credit and continuing education credits for non-full-time students through its UCLA Extension education program.
The 2010 edition of U.S. News & World Report ranked UCLA as the 24th best university in the nation and 32nd best in the world. In the 2007 edition of U.S. News and World Report, UCLA Medical Center was ranked best in the West, as well as one of the top 3 hospitals in the United States alongside Mayo Clinic, Cleveland Clinic, Massachusetts General Hospital, and Johns Hopkins Hospital. In 15 of the 16 medical specialty areas examined, UCLA Medical Center ranked in the top 20.
The campus' location in Los Angeles makes excursions to local museums, theaters, or other entertainment venues relatively quick and easy.
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