Associate Dean, Student Services
- Employer
- City Colleges of Chicago
- Location
- Malcolm X College
View more
- Administrative Jobs
- Student Affairs, Student Activities & Services
- Employment Type
- Full Time
- Institution Type
- Community College
Job Details
The Associate Dean of Student Services administers and provides leadership to student services operations for the college, i.e., advising and transition and student leadership and engagement.
The Student Services department oversees recruiting, enrollment, registration, registrar services, financial aid, athletics, testing, disability access, and wellness. These departments are here to support students and help them navigate the college environment to help ensure their success inside and outside of the classroom.
Essential Responsibilities:
- Interviews, recommends for hire, supervises, evaluates performance and provides professional development for staff in the Student Services Division.
- Provides vision and leadership toward a seamless advising and transition process for new, current, traditional, non- traditional and special interest students.
- Coordinates and adapts procedures to ensure that prospective and current students receive timely and exemplary service from entry through transfer.
- Oversees and manages the offices of Admissions, Advising, Transfer, Career Placement, Testing, Student Activities, Veteran’s Affairs, Student Discipline, and other areas at the discretion of the Dean and College President.
- Ensures that all policies and procedures are documented and communicated to affected parties. Serves as the College’s Title IX representative to ensure compliance with all rules and regulations related to student services.
- Provides oversight to any grants funding student services. Ensures that grants are expended properly and that required reporting is done on a timely basis.
- Collaboratively participates in the registration process to ensure service excellence, especially at peak registration periods. Serves as a liaison between Instruction and Student Services to ensure co-curricular activities to develop student leadership & engagement. Directs all student service-related retention efforts for the college.
- Serve as campus liaison to CCC district–wide retention initiatives, articulating and implementing district-wide and campus specific mission, vision, values and strategic goals for student development and retention. Collaborates with managers responsible for instructional retention efforts to ensure consistency in retention efforts. Participates in divisional, institutional, state, regional and national committees to develop and advance institutional retention efforts.
- Serves as a liaison between the Instructional and Student Services offices to ensure that student academic advising is enhanced by a strong collaboration between faculty and College Advisors. Pays attention to detail in all aspects of each assignment to ensure accuracy of information and reports. Manages and resolves complex student conflict, builds collaborative relationships with other institutional departments to develop a student-centered support process, up to and including discipline when necessary. Focuses institutional efforts to create a student-centered approach to all areas of student services. Serves as a lead Student Services administrator in the absence of the Dean - Student Services.
Qualifications
- Master’s degree plus 15 hours, or higher in related field
- Minimum of two (2) years administrative experience in multiple areas of student services: academic advising, admissions, and evaluation of student activities, programs and services.
- Experience in evaluating effectiveness of functional areas related to student services.
- Demonstrated commitment to diversity and multiculturalism in one’s work experience.
- Experience in union setting preferred.
- Demonstrated ability to create support systems that fosters student success and development.
- Demonstrated experience in handling student relation issues.
- Knowledge of state and federal regulations governing student confidentiality and other student related issues.
Malcolm X College was selected as a 2019 Promising Places to Work in Community Colleges award winner! The award is given by the National Institute for Staff and Organizational Development (NISOD), a membership organization committed to promoting and celebrating excellence in teaching and leadership at community and technical colleges, and Diverse: Issues in Higher Education, a leading academic publication. MXC was recognized for its best-in-class student and staff recruitment and retention practices, inclusive learning and working environments, and meaningful community service and engagement opportunities.
We Offer: Excellent health and welfare benefit package and long-term savings and investment programs including 403(b) & 457(b) Investment Plans and a pension plan with the State University Retirement System (SURS) Plan.Generous vacation, holiday, personal and sick days, and tuition reimbursement. For a more detailed overview of benefits, please visit the benefits page of our website.
Chicago residency is required for all full-time employees within 6 months of hire.We are an equal opportunity and affirmative action employer. Thank you for your interest in City Colleges of Chicago!
Job: Administration/Management
Primary Location: Malcolm X College
Job Posting: Jun 18, 2019, 10:04:18 AM
Organization
The City Colleges of Chicago is a network of seven Colleges. Through our seven colleges, we deliver exceptional learning opportunities and educational services for diverse student populations in 
Chicago. We enhance knowledge, understanding, skills, collaboration, community service and life-long learning by providing a broad range of quality, affordable courses, programs, and services to prepare students for success in a technologically advanced and increasingly interdependent global society. We work to eliminate barriers to employment and to address and overcome inequality of access and graduation in higher education.
For information about City Colleges of Chicago's Reinvention initiative, click here.
Our Vision is to transform the City Colleges of Chicago into a world-class institution. We do that by ensuring student success. It is the centerpiece of our Reinvention effort. What we mean by student success is making sure our students are prepared to move into higher education and that they have the skills for jobs in the 21st Century. We believe there is no other institution better positioned to become an economic engine for the City of Chicago.
We have a proud history of providing life-changing opportunities and education to residents of Chicago’s most underserved communities. However, far too many students are not meeting their goals today. And that’s why we’ve launched this ambitious plan to reinvent the City Colleges.
Our work and our vision will not be complete until we make sure every one of our students leaves with the tools they need to achieve their goals. Success is going to look different for each student. In the end, we envision an institution which will do four things very well:
- Increase the number of students earning college credentials of economic value
- Increase the rate of transfer to Bachelor’s degree programs following CCC graduation
- Drastically improve outcomes for students needing remediation
- Increase number and share of ABE/GED/ESL students who advance to and succeed in college-level courses
Accomplishing these goals will benefit not only our students, but also our faculty and staff, four-year colleges, Chicago area employers, the Chicago Public Schools and communities...and help transform us into a world-class institution.
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