Chief Information Officer

Job description

Job location: Hyde Park Campus

Employment Type: Full-time
Posted data: 2019-06-18
Req: JR05447
Please make sure to read the job posting in its entirety as it reflects both the University roles and responsibilities, followed by the specific description.

Department3035801 Bus - Strategic Initiatives

About the UnitThe University of Chicago Booth School of Business is the second-oldest school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges. Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment. Chicago Booth is proud to claim: -an unmatched faculty. -degree and open enrollment programs offered on three continents. -a global body of nearly 50,000 accomplished alumni. - strong and growing corporate relationships that provide a wealth of lifelong career opportunities. As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment. For more information about the University of Chicago Booth School of Business, please visit:

Job FamilyInformation Technology

Responsible for the design, implementation, and maintenance of new and existing applications, systems architecture, and network infrastructure. Ensures operation and security of all servers and networks. Configures, installs, maintains and upgrades applications and hardware for the organization's infrastructure and for end-user devices.

Career Track and Job LevelIT User Support

Takes ownership of and resolves customer issues regarding hardware, software, site licensing, networking, and audio and video devices. Supports customers through the installation of applications and computer peripherals, and remotely by researching and identifying solutions. Walks users through problem-solving process and deploys a variety of devices to customers, including computers, tablets, mobile phones, projectors, speakers, and printers/copiers.

M5: A centralized role that provides leadership and direction through senior managers. Is accountable for the performance and results of a centralized unit. Gives input and executes sub-function strategy to achieve key University objectives that have a campus-wide impact. Decisions are guided by functional strategy and objectives.

Role ImpactPeople Manager

ResponsibilitiesThe job provides leadership and direction through senior managers responsible for technical user support across the University. The Sr. Director is responsible for setting the overall goals for improving operating efficiency and customer service within the IT Field Support Center to achieve and maintain excellence as a service organization.

1) Oversees the IT Field Support Center, which includes Tier 1 and Tier 2 Service Desk functions, including Client Support, Production Support, and the TechBar support currently located at Regenstein Library and The Polsky Center., 2) Provides leadership and ensures that the efforts of IT Field Support Services meet or exceed process, workflow, protocol, procedural, and standardization requirements of IT Services. In conjunction with the other units within ITS, lead the exploration of new and/or replacement desktop support, self-service, problem resolution, knowledge base,, 3) In alignment with campus IT strategy, IT Services' initiatives, research and teaching activities and broader academic goals, foster collaboration, build relationships and maintain partnerships specifically with (but not limited to) other organizations within IT Services, divisional and departmental IT units, vendors, clients, and staff., 4) Establishes the group's operating budget, create and maintain a staffing plan and professional development program, assess staff performance, and monitor productivity to best apply staff talent and experience to problems and projects., 5) Performs other related work as needed.

Unit-Specific Responsibilities

1) Reporting to the University of Chicago Booth School of Business Dean, the CIO will have overall technology responsibility for Chicago Booth worldwide and manage the current staff of approximately 45 people across operations, application development, project management, and service management.

2) This individual will carry out the following:

3) Own strategy, architecture performance, resource management, and service provider management responsibility for the entire organization. 

4) Develop plans and strategies for the IT organization.

5) Provide technology leadership for the institution while maintaining communication with the deans, faculty, staff, and students.

6) Lead technology aspects for the organization.

7) Inspire and motivate a practical approach for successfully implementing technology solutions and support across the organization.

8) Plans, organizes, and supports technology for Chicago Booth.

9) Develops and implements a service-oriented environment.

10) Assures clarity and service-oriented understanding with all constituents.

11) Manages the Application Development, Operations, Project Management Office, and Security and Architecture staff.

12) Refines documentation and governance procedures as related to hardware, software, service levels, and resource allocation.

13) Provides leadership to the department’s staff as a whole. 

14) Plans and manages the Information Technology budget.

15) Takes responsibility for other related projects as assigned. 

16) Chicago Booth has locations in Chicago (3), London, and Hong Kong.

Unit-Preferred Competencies

1) Proven track record for recruiting and retaining outstanding technical and managerial talent.

2) Proven leadership capabilities, initiative, and an entrepreneurial and imaginative approach.

3) Outstanding verbal and written skills.

4) Excellent interpersonal and collaborative skills.

5) Discretion, strong personal and professional integrity, a team-oriented attitude, and good judgment.

6) A high level of energy, ambition, and an orientation to action.

7) The ability to inspire and energize others.

8) A strong desire to make Chicago Booth a leading technology-enabled institution.

9) Outstanding communication and listening skills to effectively serve multiple constituencies across the organization.

Education, Experience, and CertificationsMinimum requirements include a college or university degree in related field.

Minimum requirements include knowledge and skills developed through 10+ years of work experience in a related job discipline.

Preferred Qualifications


1) MBA or Master’s degree in IT, or a related field.


1) A minimum twelve years of IT development/operations experience, including leadership roles. 

2) Experience managing a staff of IT professionals.

3) Experience working horizontally across an organization to implement change.

4) Experience leading an IT organization for a highly decentralized, people and data intensive business, either in the commercial or non-profit sectors.

Required Documents

1) Resume

2) Cover letter

NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.

FLSA StatusExempt

Pay FrequencyMonthly

Pay GradeDepends on Qualifications

Scheduled Weekly Hours37.5

Benefits EligibleYes

Drug Test RequiredNo

Health Screen RequiredNo

Motor Vehicle Record Inquiry RequiredNo

Posting Date2019-06-18-07:00

Remove from Posting On or Before2019-12-18-08:00

Posting StatementThe University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:  Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.




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Job No:
Posted: 6/19/2019
Application Due: 6/29/2019
Work Type: