Retention Specialist (Middle College)

Job description

Retention Specialist (Middle College)

San Mateo County Community College District

Posting Number: 2014778S
Department: Language Arts SKY (DEPT)
Location: Skyline College
Position Number: 2CC025
Percentage of Full Time: 100%
FLSA: Non-Exempt (accrues overtime)
Months per Year: 12
If other, please specify:
Salary Range:
Min Salary: $58,536 (annual)
Max Salary: $74,844 (annual)
Position Type: Classified Positions

Who We Are:
The San Mateo County Community District is committed to achieving educational equity for all students. As outlined in the District’s Strategic Plan, “success, equity, and social justice for our students are longstanding goals.” The District’s “Students First” Strategic Plan is focused on “Student Success, Equity and Social Justice.” We provide students with a rich and dynamic learning experience that embraces differences — emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens and socially responsible leaders. When you join our team at San Mateo County Community College District, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, classified staff, administration, students and community partners.

The College and the District:
Skyline College is part of the San Mateo County Community College District and is designated as a Hispanic Serving Institution (HSI), enrolling approximately 16,000 students each academic year. Skyline College has a diverse student population that is a reflection of the communities that it serves. Detailed information about the student population, including data related to student success, can be found on Skyline College’s Office of Planning, Research and Institutional Effectiveness (PRIE) website.

Who We Want:
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students and community partners who are also committed to closing equity gaps. The San Mateo County Community College District seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals.

The Position:
Middle College at Skyline College (MCSC) is a partnership between the San Mateo County Community College District, the South San Francisco Unified School District, and San Mateo Union High School District to offer an alternative program of choice that allows 11th and 12th grade students to earn a high school diploma and college credit towards an Associate's Degree and/or a Career Technical Education Certificate and/or transfer to four year college. Reporting to the Director of Middle College at Skyline College (MCSC), the Retention Specialist performs work at the action level that involves outreach and the retention of students designed to foster student academic success and social-emotional development. The Retention Specialist performs a variety of preparatory work to plan and develop both academic and social-emotional strategies to support and enhance student success. Public contact is extensive. A high degree of independent judgment and creativity are required to resolve a wide variety of minor and occasional major problems that may arise. The Retention Specialist performs a wide variety of duties within the scope of the classification. A Retention Specialist can direct the work of student assistants, clerical staff, and instructional aides, as assigned and interacts with other agencies to sustain a network of services and resources that support retention.

Duties and Responsibilities:
The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.

1. Recruit and enroll high school students through direct communication, distributing program materials, providing presentations at the local campuses, and conducting frequent table visits

2. Maintain a caseload of 50-65 students with the goal of increasing the success of Middle College students

3. Handle confidential student information with tact, discretion and in compliance with FERPA regulations

4. Provide academic coaching and personal support and referral services to students

5. Develop and implement an early alert system to identify students whose behaviors indicate a lack of academic success strategies, and refer students for academic skills assistance, including tutoring, counseling, and/or career guidance

6. Stay current with trends and best practices regarding student retention, develop retention strategies for the college, and work closely with faculty, student/outreach services staff, and other MCSC staff in implementing, evaluating, and improving retention strategies

7. Assist in the coordination and implementation of activities, i.e., orientation, field trips, fundraising, community building, family nights, and graduation

8. Assist the Director and MCSC staff in carrying out activities that support the mission of the program, school district, and the college

9. Serve as an advocate for student equity with professors, mental health, and social service professionals

10. Serve on committees as assigned by the Director

11. Interact effectively with a diverse group of faculty, staff, students, parents/guardians, and other customers of our services, learn and use operating practices of the program, high school district, and college

12. Confer with faculty regarding curriculum, management systems and other learning tools, student assignments, and academic progress

13. Assist in planning an academic support structure to include workshops, study groups, tutoring, program activities, accompanying students to off-campus events, and social emotional support services to enhance student retention and success

14. Perform other related duties as assigned

Minimum Qualifications:
• A combination of education and experience equivalent to a Bachelor’s degree and work in counseling, human development, psychology, sociology, social work or closely related field• 3-5 years of experience with caseload management, preferably in an educational setting• Strong communication skills, both verbal and written are required• Successful work experience of increasing responsibility that has included event planning, assessment, evaluation, organizational and problem-solving skills• Ability to maintain and foster strong relationships with local educational institutions, social services and community-based agencies• Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff• Experience with research and compiling data for, formatting, and preparing statistical, narrative and other reports• Experience with the use of a variety of computer software to collect and use data, prepare correspondence, memoranda and reports• Skill in setting up and maintaining online and manual files• Experience with student information systems and knowledge of microcomputer/software applications

Physical Requirements:
This classification requires sitting for various lengths of time; the ability to type, use phone, occasionally lift, carry, push, pull, or otherwise move objects of light to moderate weight; work at a computer, including viewing a monitor for various lengths of time, repetitive use of keyboard, mouse or other control device, dexterity of hands and fingers to operate keyboard; and ability to operate a motor vehicle and drive to off campus locations in order to perform the essential functions.

Equivalence to Minimum Qualifications:

Knowledge, Skills and Abilities:
1. Knowledge of student developmental theories and how to apply these theories in an academic environment

2. Ability to develop effective working relationships with faculty, campus officials, staff, social services agencies, community-based agencies, schools and students from diverse backgrounds required

3. Skill in managing a high volume of tasks simultaneously

4. Ability to establish and maintain respectful and sensitive working relationships with people who are diverse in their academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds

5. Skill in performing research in a designated subject matter area

6. Ability to use a variety of computer software to compose and prepare a variety of correspondence, reports, publicity and other materials

Preferred Qualifications:
• Master’s degree • Experience in case management for higher education programs serving diverse students • Experience providing coaching and advocacy to retain students in an academic setting • Experience working within community-based organizations, along with social services, mental health, and public health agencies to support and provide resources for adolescents • Bilingual/bi-literate in English/Spanish is desirable

Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees’ Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.

Open Date: 06/10/2019
First Review Date: 07/09/2019
Close Date:
Open Until Filled: Yes

Special Instructions Summary:
Required Application Materials All applicants are required to submit: 1. A completed online District application form (go to to complete the application and to apply for this position). 2. A resume that details all relevant education, training, and other work experience. 3. A cover letter of no more than 3 pages that addresses the applicant’s cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff as well as the applicant’s qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement. Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills. For questions related to this posting, please contact: SMCCCD Office of Human Resources 3401 CSM Drive, San Mateo, CA 94402 Tel.: (650) 574-6555 Fax:(650) 574-6574 Web Page:

Conditions of Employment:
Prior to employment, the selected candidate will be required to complete the following:

1. Submit official transcripts (applies to all faculty or educational administrative positions)
2. Submit verifications of prior employment
3. Satisfactory references
4. Successfully being cleared for employment through the background checking process

In addition to background checks, the District may review publicly available information about a candidate on the Internet. If a candidate is aware of incorrect or inaccurate information that is available on the Internet, the candidate is welcome to address such an issue with the Office of Human Resources.

5. Present original documents for proof of eligibility to work in the United States
6. Approval of your employment by the SMCCCD Board of Trustees
7. Provide a certificate of Tuberculosis exam for initial employment.
8. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to first day of employment). Please note that the California Education Code requires, in part, that community college districts shall not employ or retain in employment persons in public school service who have been convicted of certain felonies, a misdemeanor drug charge (including alcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. However, consideration may be given to those whose drug convictions occurred more than five years ago. A conviction for other crimes may not necessarily disqualify you from the job for which you may be applying.

EEO Statement:
The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.

Applicants who have disabilities may request that special accommodations be made in order to complete the selection process. Accommodation request forms and a copy of the Americans with Disabilities Act applicant procedures are available in the Office of Human Resources.

Annual Security Report:
San Mateo County Community College District’s (SMCCCD) 2018 Annual Security Report (ASR), required by the Clery Act, includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within, or immediately adjacent to and accessible from SMCCCD. Our 2018 Annual Security Report also outlines various campus safety and security policies, such as those concerning crime reporting, prevention and response to sexual and gender violence, alcohol and drug use, crime prevention, emergency response and evacuation procedures, and other matters. The 2018 Annual Security Report is now available. The Annual Security Report also includes important tips to help every member of the community remain safe and avoid becoming a victim of crime. You can obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses (650) 738-7000.

To apply, visit:

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Job No:
Posted: 6/18/2019
Application Due: 6/18/2031
Work Type: