Membership and Customer Service Specialist, Fitness Center - Georgetown University Law Center

Washington D.C.
Jun 18, 2019
Institution Type
Four-Year Institution

Membership and Customer Service Specialist, Fitness Center - Georgetown University Law Center

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


Membership and Customer Service Specialist, Fitness Center - Georgetown University Law Center

This position serves as the head of Customer Service and Memberships for the Scott K. Ginsburg Fitness Center at the Georgetown University Law Center.

The duties of the Membership and Customer Service Specialist include but are not limited to:

Membership Services
  • Supervise Membership Services Staff and monitor the Fitness Center front desk
  • Address and oversee all membership inquiries and contracts for affiliated/non-affiliated partnerships with the Law Center business community.
  • Maintains accurate and current records of all members, membership affiliations, transactions, correspondence, employee records and certifications and ensures compliance with all Law Center and Sport & Fitness requirements of the same.
  • Facilitate, plan, implement and attend all fitness center meetings, training, conference calls and events.
  • Maintain accurate detailed attendance records of the fitness center including intramural, aquatics, basketball, racquetball, training and events.

Customer Service
  • Provide front line point of contact for customer service issues.
  • Coordinate quarterly meetings to address any community needs or concerns for fitness, wellness and programming.
  • Exemplify and uphold all Sport and Fitness guidelines and requirements ensuring the safety of all members and ensuring their compliance of Fitness Center policies and procedures.

  • Model and promote the fitness vision and mission of the fitness center through appearance, actions, attitude and engagement
  • Effectively market and promote Sport and Fitness programming via email list serve to members, and the Law Center community via social media, flyers, posters, events and announcements.
  • Participate in Sport and Fitness Functions and events as Fitness Center representative.

General Support
  • Plan, evaluate, and Improve efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
  • Submit transactions and documents to assist with Fitness Center financials. Transactions include but are not limited to Journal vouchers, purchase orders, reimbursements, deposits, procard reconciliations, and processing accounts payable.
  • Manage an organized filing system.
  • Other duties as assigned.

  • Bachelors degree or equivalent in business or departmentally related field
  • A minimum of 3 years in physical education, health management, or other related field
  • Strong interpersonal skills, excellent communication skills and demonstrated knowledge of current fitness standards and trends, fitness programming, intramurals, and aquatics

Current Georgetown Employees:
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Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected].

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:
Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at or view the online interactive benefits guide for more information.

To apply, visit

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