Job Title: Support Professional Communications
Location: GRCC Main Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 973

External posting, open to any qualified candidate

Date: July 16, 2019Job ID: 973

Title: Support Professional, Communications

Hours: 40 hours per week/52 weeks (Some evening hours required as requested)

Salary: APSS, Level B, $17.08 per hour

Reports to: Director of Communications

Close Date: July 30, 2019

SUMMARYThe support professional is responsible for daily maintenance of the department budget, administrative support to both the director and associate director of communications, advertising, public relations and communications project support, employee newsletter creation and distribution, college photo library management, call center phone and chat operation, and contributing to the effective and efficient operations of department work.

ESSENTIAL JOB FUNCTIONS

Maintain communications department budget, including:
File and track department contracts.Submit, monitor, and adjust as needed blanket purchase orders.Process department invoices with accounts payable.Monitor, reconcile and audit communications department budget.Make travel arrangements, and prepare and submit expense reimbursements.Track receipts and reconcile budget for multiple department credit cards.
Provide high-level administrative support to both the director of communications and associate director of communications.Assist director of communication and associate communications director with scheduling needs and as the liaison with other college and community offices; maintaining appointment calendar, work schedules, and critical timelines.Regularly assist the associate director of communications with advertising, public relations and communications projects, including working with campus clients and vendors, data base management and logistics for photo shoots.Create daily employee submissions based newsletter GRCC Today in Word Press.Manage college photo library in both PhotoShelter and Google Drive, including software administration functions and sorting, naming and uploading new images.Operate call center multi-line phones and web chat regularly. Supervise call center student employees as needed.Create and distribute monthly GRCC events calendar to the communications department, president’s office and local media calendars.Accurately create, update or otherwise assist with, various department documents and project management tools.Proof graphic design team’s projects as needed.Exhibit a working knowledge of college departments and services available for faculty, staff, students and the community. Greet visitors, students, members of the college and the public, and respond appropriately to requests made in-person or via telephone or email from individuals regarding the college, projects, events, etc.Regular attendance during scheduled hours is required. Being present is essential for performing the essential functions of this position.Maintain discretion when dealing with sensitive and/or confidential information, and maintain accurate files, records and office activities in strict confidence.Provide office management support to the communications department, including, but not limited to, file management, mail handling, and note taking.Edit department web pages as directed.Other duties as assigned by director of communications.Represent the department on college teams as needed.

JOB SPECIFICATIONS

Education

Associate’s degree required. National career Readiness Certificate preferred.

Work Experience/Skills

Minimum of 3 years of relevant experience in executive support or office management role.Meet minimum standards of the office support professional testing process.Possess excellent proofreading skills. Have the aptitude for detail work, including record-keeping.Proficiency in G Suite, Microsoft Office, PeopleSoft Financial Services, Drupal CMS, PhotoShelter, and Print Shop Pro, with a willingness to learn to use new software as needed.Finalists will be required to complete an office testing module and meet minimum standards, plus possess excellent proofreading skills and have aptitude for detail work. An in-basket assignment may be required.Excellent oral/written communication and interpersonal skills.

Physical Demands

Ability to sit or stand for extended periods of time.

Mental Demands

Ability to adapt and work in a fast paced, team-based, collaborative environment.Customer service-oriented, with the ability to relate well to a diverse array of campus clients, including faculty, staff and students.Ability to work under pressure to meet deadlines.Strong organizational skills to manage multiple projects at one time.Proven analytical and problem-solving abilities.Willingness to learn new skills by practicing quality improvement.High level of creativity, energy, enthusiasm and motivation.Must possess initiative and be able to work independently, making decisions as necessary.Ability to use good judgment when handling confidential, or sensitive, college material.

Working Conditions

Office setting/desk work

METHOD OF APPLICATION Grand Rapids Community College is only accepting online applications for this position at the GRCC webpage. The posting will remain open until July 30, 2019 at 11:59 PM ET. Please include your resume and cover letter in one document. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an Equal Opportunity Employer.

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The College will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation.