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Information Receptionist - Counseling Services Center

Employer
Harper College
Location
Harper College Main Campus (Palatine)

Job Details

Information Receptionist - Counseling Services Center

Job no: 493578
Work type: Part time
Location: Harper College Main Campus (Palatine)
Categories: Classified Staff
Salary: $12.71 - $15.00
Division: Provost
Department: Student Affairs

Schedule Information

To be determined; some evenings until 7:00 p.m.

Hours per Week

24 hours per week

Benefits

Prorated professional development, sick, vacation and holiday accruals, and tuition waivers

Work Conditions

Work is primarily indoor and sedentary in nature.

Duties of Position

Provides general support for the Counseling Services Center at Harper College. Provides accurate and timely information general to Harper College and specifically in regard to Counseling Services to students and internal and external stakeholders. Provides high quality customer service to students, faculty and staff.

Assesses daily needs of the Center and pivot service based on those needs as well as communicating those needs to service providers within the center, i.e., distributing calls, monitoring drop-in/walk-in traffic and peak time volume.

Screens and provides information using several different software and technology platforms in person and over the phone.

Supports students daily in the scheduling of appointments with counselors using scheduling software.

Responsible for maintenance of student records in student information system as it relates to holds, test results and waivers.

Accesses, researches and prints student information from student systems for counselors.

Generates and distributes transfer guides, major guides and information packets. Provides students with other resource materials as needed. Responsible for monitoring form availability and presentation within the Center to make sure the most relevant and up-to-date information is available for students and staff alike.

Tracks student contacts and monitors appointment and staffing availability and needs.

Responsible for data entry and filing as needed.

Supports Administrative Secretary with projects and reporting including operational statistics and End-of-Year Reports.

Distributes, compiles and tallies comments from center and counselor evaluations.

Provides reception for the Center. Greets visitors, answers telephone, takes and distributes messages and provides information as appropriate.

Follows privacy and confidentiality guidelines with student record information.

Performs related duties as assigned.

Educational RequirementsHigh school graduate or equivalentExperience RequirementsOne year of general office experience required. Knowledge of Word, Excel and Outlook. Experience using different technology/software platforms and familiarity with student systems preferred.

Applications are accepted until the position is filled though priority will be given
to applications received on or before: July 1st, 2019

Required Documents:

***A resume and cover letter are required to complete the application process***

* Official transcripts required upon hire
* Employment is contingent upon Criminal Background Check.
* Employment sponsorship is not available.

Advertised: June 17, 2019 Central Daylight Time
Applications close:

Organization

Founded in 1965, William Rainey Harper College is a dynamic comprehensive community college situated on a 200-acre campus in Chicago’s northwest suburbs. The College is committed to diversity, and encourages the development of multicultural perspectives.

harper_college1.gifAnnually, the College serves approximately 25,000 students from 23 communities. Providing both transfer and career programs, Harper offers degrees and a wide range of credit, continuing education and corporate training for students of all ages and interests. In order to provide accessible higher education to all, we offer a flexible schedule of daytime, nighttime and weekend classes at our main campus and at several other sites conveniently located throughout our service area.

Harper College is fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools, and has received the coveted Bond Rating of Aaa from Moody’s Investor Service. We are committed to our Institutional Core Values of Integrity, Respect, Excellence and Collaboration.

Our Vision:

William Rainey Harper College is committed to academic integrity and excellence. The College is a leader in teaching and learning, transforming lives by responding to the needs of the individual and the community.

harper_college2.jpgBenefits offered to employees include tuition reimbursement/professional expense, health/life/dental/disability insurance, participation in the State University Retirement System (SURS) and tax deferred annuity plans as well as fourteen paid holidays. Harper also offers some on-site childcare, a summer camp for children, and much more.

Harper College is an Equal Opportunity, Affirmative Action Employer that encourages applications from women, minority group members and persons with disabilities.

Company info
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