This is a UC San Diego Internal Recruitment open to UCSD and UCSD Health System Staff Only

UCSD Layoff from Career Appointment: Apply by 6/19/19 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 6/21/19. Eligible Special Selection clients should contact their Disability Counselor for assistance.

DESCRIPTION

Under general supervision of the Clinic Supervisor, functions as the clinic front office lead. Oversees, coordinates and performs general front office functions, to include, but not limited to: reception, scheduling, and processing of COEM patients. Directs work flow in the front office and provides work direction to other staff working in that area. Oversees cashiering process. Provides front office training and assesses quality assurance of work product in that area.

Interfaces with Customer Care Supervisor with regard to marketing opportunities. Answers multi-line telephones, coordinates and schedules ancillary appointments, screens patients for immunity requirements. Screens patients for correct insurance information and sponsorship. Secures patient account by obtaining authorization from employers and WC insurance companies prior to patient appointments. Provides back-up registration functions. Prepares patient charts; obtains and matches diagnostic data (labs/x-rays/MRI's) and provide to clinicians. Enters patient data into proprietary computer system. Serves as a resource for patients, clinicians and staff. Functions as expert/key user for department as a liaison between clinical and administrative operations. Inventories and maintains supplies, forms and equipment.

MINIMUM QUALIFICATIONS

• A minimum of three (3) years of relevant experience.

• Previous directly related front desk experience in a large complex healthcare setting.

• Excellent communication skills required.

• Skills, knowledge, and abilities essential to the successful performance of the duties assigned to the position.

PREFERRED QUALIFICATIONS

• Experience with patient check-in and cash handling.
• Experience updating Registration.
• Able to work between multiple systems during calls.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.