Description

The Event Operations Manager will oversee and manage all event-related set ups scheduled through the Towson University Event & Conference Services Department; review and assign all set-up requests ensuring a balanced workload and timely/accurate completion of set-ups. The Event Operations Manager is available 24/7 to direct and support the setup team that includes regular and student staff and will be responsible for covering any shifts not covered by regular or student staff; acts as a recourse to assure event set-ups meet ECS & Environmental Health & Safety standards. Uses the Master Calendar of events and the reservation system, review scheduled events and coordinate set-ups to assure timely & efficient completion. Participates in BEO meetings to understand upcoming event requirements; interacts with clients regarding their event needs and last-minute set-up details; disseminate pertinent information regarding set-ups to all individuals directly or indirectly involved with specific events. The Event Operations Manager collaborates with various Towson University Departments to help assure the success of events throughout campus. Necessary departmental contacts include Facilities Management, Building Management, TU Police, Black & Gold Catering as well as various other TU Departments.

This position is responsible for the hiring, training, scheduling, payroll and coordination of a student event staff of 25-30 people following established Office of Human Resource requirements; schedules medics, ambulances and contracted security services based on event standards; assures that employee files are complete and maintained accurately and that timesheets and personnel issues are handled correctly. The position also completes the support documents required for all events serviced to ensure timely and accurate billing. This position is responsible for the development and training of student staff in the areas of job duties, safety, emergency procedures and customer satisfaction. All event staff must be certified as Crowd Managers at least every 2 years; Specific training includes but is not to be limited to: knowledge of event responsibilities, facilities, communication methods, crowd management techniques, guest services including those with ADA needs, facility/university policies and procedures, guest conflict identification and resolution, and emergency response plans.

The Event Operations Manager will assist the Assistant Director of Operations with all aspects of summer housing to include: hiring, training, scheduling, payroll and coordination of a student summer housing staff of 25-30 people following established Office of Human Resource requirements. Will be responsible for covering any shifts not covered by student staff. Acts as Manager on Duty covering shifts to ensure a safe environment for our summer overnight guests; assists with reconciling group master list and complete group resident hall departure form to include actual usage, no shows, cancellations, lost keys and areas of concern. Responsible for the Linen Crew. Assist in maintaining supplies and coordinate linen delivery pickup with approved vendor. Assist with key inventory and replacement of lost keys. Assist with group check-in and group departure walk-through of resident rooms. Oversee the University's Academic Building Managers. Support the operational needs of ECS related events held at the sports complex – Unitas Stadium & SECU Arena. Serve as the Manager on Duty for events in the absence of or in support of the Sports Complex Assistant Director. Perform other related duties incidental to the work described herein and in support of ECS responsibilities.     

QualificationsBachelor’s degree and two years of relevant or relatable experience. Candidate will possess analytical, decision-making skills and knowledge of operation limitations and procedures to accommodate guests in a safe and efficient manner. Knowledge of planning and scheduling techniques and ability to recruit, train, develop and manage student and full-time regular employees. Follow up of accurate billing information to achieve billing standards. Previous college or University event experience preferred. Knowledge of 25Live reservation system would be considered a plus.

A Criminal Background Investigation is required for the hired candidate and the results may impact employment.
     

Organization: Student Affairs Division
Primary Location: Main Campus
Job Posting: Jun 14, 2019