Posting Details

General Statement of Job

General Statement of Job

The Student Completion Specialist furthers the completion goals of South Texas College by identifying and communicating with students not enrolled and identified as close to completion. The Student Completion Specialist will serve as the point-of-contact for this population of students and schedule one-on-one meetings to identify barriers and develop a plan for re-enrollment and completion.

Specific Duties and Responsibilities

Specific Duties and Responsibilities

1. Provides a positive, friendly and knowledgeable experience for stop-out students and presents a caring attitude towards student needs.
2. Designs and implements communication plans and initiatives to attract stop-out students back to the college and to assist with the re-enrollment process.
3. Schedules regular meetings in-person and via phone and video conferencing with stop-out students.
4. Collaborates with departmental leaders to help resolve and/or direct students to the appropriate resources to address academic, social/personal, and financial matters impacting their ability to persist/re-enroll.
5. Serves as the contact person for inquiries from stop-out students and manages relationships with student population.
6. Collaborates closely with other departments under direct supervision of the Dean of Enrollment Services and provides periodic updates on progress towards growth goals as set forth by the dean.
7. Collaborates with institutional data team members to identify prospective completers by academic semester.
8. Participates in Division of Student Affairs and Enrollment Management events, as directed.
9. Identifies and tracks data and trends to help identify barriers to re-enrollment and presents innovative solutions to barriers based upon student input.
10. Maintains communication with prospective student completers to facilitate the re-enrollment and completion processes.
11. Develops reports to track communications, inquiries, student appointments and successes for internal reporting and external agencies, especially for completion grants and funds.
12. Collaborates closely with the Student Financial Services and Cashiers offices to assist students with balances; helps develop personalized payment plans for students using all available grants, aids and scholarships.
13. Utilizes the College Customer Relationship Management tool to facilitate communication plans and campaigns.
14. Serves as a member of the Commencement Committee and participates in the planning and execution of all College Commencement Ceremonies.
15. Maintains familiarity with the College‘s policies and procedures in regards to the enrollment process.
16. Travels throughout the college district, as needed.
17. Serves as Campus Security Authority.
18. Performs other duties as assigned.

Position Information

Posting Number SP1268 Position Title Staff - Student Completion Specialist Department SAEM-Office of Enrollment Services Temporary End Date (if applicable) Location Pecan E-Class Professional/Technical FLSA Non-Exempt Min Salary $29,000 Salary Range* Required Education and Experience

1. Bachelor’s Degree required; Master’s Degree preferred.
2. At least one (1) year of post-secondary experience with emphasis in student support services required.

Required Knowledge, Skills and Abilities

1. Excellent written, presentation, oral and interpersonal communication skills.
2. Strong computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.
3. Critical thinking and data analysis skills.
4. Knowledge of student information systems.
5. Familiarity with admission process.
6. Familiarity with degree plans, courses and curriculum.
7. Knowledge of specific needs for Special Populations.
8. Knowledgeable in Degree Works and/or other online advisement tools.
9. Bilingual, English/Spanish, preferred.
10. Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.
11. Ability to work independently as well as a team player within department and with others.
12. Ability to adapt to constant change and periods of fast-paced, high-intensity work situations.
13. Ability to work evenings and/or weekends as needed; willing to travel throughout Hidalgo and Starr counties using own means of reliable transportation.
14. Demonstrated ability to interact effectively with a diverse, multi-cultural student population.
15. Demonstrated commitment to achieving the vision and mission of South Texas College.
16. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
17. Ability to write routine reports and correspondence.
18. Ability to speak effectively before groups of students, parents, general public or employees of organization.
19. Ability to apply practical understanding to carry out instructions furnished in written, oral, or diagram form.
20. Ability to deal with problems involving several concrete variables in standardized situations.

Checks, Certificates, Licenses, and Registrations

1. All applicants are subject to a national criminal background check under South Texas College policy.
2. Security Sensitive position: In addition, subject to federal background check.
3. Must have a valid Texas driver’s license and proof of liability insurance.

Physical Requirements

1. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
2. Bending the body downward and forward by bending leg and spine.
3. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
4. Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
5. Applying pressure to an object with the fingers and palm.
6. Perceiving the nature of sounds at normal speaking levels with or without correction.
7. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
8. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
9. Ability to make rational decisions through sound logic and deductive processes.
10. Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
11. Standing particularly for sustained periods of time.
12. Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
13. Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
14. Mobility to accomplish tasks, particularly for long distances or moving from one work site to another.

Working Environment

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Security Sensitive? Yes Posting Detail Information

Desired Start Date Close Date 07/14/2019 Open Until Filled (overrides Close Date) No Special Instructions to Applicants

This is an online only application
Thoroughly redact or block security sensitive information including social security number, date of birth, age, citizenship status, sex/gender, ethnicity, marital status and applicant photos from all documents. Failure to block such information will render the application incomplete. For further information, click here. All uploaded documents become part of the applicant’s application and are viewable to personnel involved in the hiring process.

Transcripts
Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA).

Foreign transcripts
Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES Members

Candidate Review Start Date Annual Security Report and Non-Discrimination Statements

Notice of Availability of South Texas College Annual Security Report
As provided by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, prospective employees are entitled to request a copy of the South Texas College Annual Security Report prepared in compliance with this Act. You may obtain a copy of this report by accessing the following link: https://www.southtexascollege.edu/stcdps/cleryact.html. Copies of the report may also be obtained at the South Texas College Police Department, located at 2509 W. Pecan Blvd., McAllen Texas 78501, or by calling 956-872-2589. The website and report contain information regarding campus security and personal safety including crime prevention, crime statistics, college police law enforcement authority, crime reporting policies, and other matters of importance related to security on campus.

Statement of Equal Opportunity
South Texas College is an equal education and equal employment opportunity/affirmative action employer. As an equal education institution and equal opportunity employer, the College does not discriminate on the basis of race, color, national origin, religion, age, sex, sexual orientation, gender, gender identity, disability, genetic information, or veteran status. Discrimination is prohibited and the College will comply with all applicable College policies, and state and federal legislation. This statement extends to individuals seeking employment with and admission to the College.

The following person has been designated to handle inquiries regarding this non-discrimination statement:

Brenda J. Balderaz
Director of Human Resources, Title IX Deputy Coordinator, and 504 Coordinator
2501 W. Pecan Blvd.
McAllen, Texas 78501
Office: 956-872-3637
Email: HR_Administrators@southtexascollege.edu

The following individuals have been designated to handle inquiries regarding disability:

Employee(s):

Brenda J. Balderaz
Director of Human Resources, Title IX Deputy Coordinator, and 504 Coordinator
2501 W. Pecan Blvd.
McAllen, Texas 78501
Office: 956-872-3637
Email: HR_Administrators@southtexascollege.edu

Student(s):

Santa E. Pena, M.Ed., LPC-S
Director of Counseling, Title IX Deputy Coordinator, and 504 Coordinator
3201 W. Pecan Blvd.
McAllen, Texas 78501
Office: 956-872-2140
Email: santaep@southtexascollege.edu

Title IX Statement
Title IX of the Education Amendments 1972 (20 U.S.C. s1681 et seq.) and its implementing regulations, 34 C.F.R. Part 106 (Title IX), “No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance.”

The following person has been designated to handle inquiries regarding sexual harassment and sexual violence:

Mary G. Elizondo, MBA CFE, CGMA, CPA
Vice President for Finance and Administrative Services and Title IX Coordinator
3201 W. Pecan Blvd.
McAllen, Texas 78501
956-872-3558
Email: TitleIX@southtexascollege.edu

Resources, questions, or requests for information regarding Title IX, including complaints of gender based sexual harassment, sexual assault, sexual violence, or other sexual misconduct should be directed to the Title IX Coordinator or Title IX Deputy Coordinators as listed at the Title IX webpage: https://www.southtexascollege.edu/about/notices/title-ix.html

You may refer to Policy 4216 Harassment, Discrimination, and Sexual Misconduct at https://admin.southtexascollege.edu/president/policies/pdf/4000/4216.pdf.

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * What is the highest academic degree earned?
   • Doctorate
   • Master
   • Bachelor
   • Associate
   • Certificate
   • Other
2. * How did you hear about this employment opportunity?
   • The Monitor
   • South Texas College Human Resources Website
   • The Chronicle of Higher Education
   • InsideHigherEd.Com
   • HigherEdJobs.com
   • Starr County Town Crier
   • Other
3. * How many years of experience do you have in this type of position?
   • 0-1
   • 1-3
   • 3-5
   • 5-7
   • 7+
4. * Do you have at least one (1) year of post-secondary experience with emphasis in student support services?
   • Yes
   • No

Applicant Documents Required Documents

1. Resume
2. Cover Letter
3. Transcripts/Foreign Transcript Evaluations

Optional Documents

1. Veteran's Employment Preference Documentation