Job no: 501148
Work type: Staff Part Time
Location: UMass Amherst
Department: MA Small Business Dev Ctr
Union: USA/MTA
Categories: Administrative/Office Support

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Perform general office functions and provide administrative support for the Massachusetts Export Center, located in Boston. Responsibilities include dissemination of information to clients, provision of logistical support for training programs, development of market research for clients, and maintenance of administrative office functioning.

Essential Functions

• Meet with public, answer inquiries, and distribute pertinent information on exporting to clients.
• Make logistical arrangements for training programs, including but not limited to: securing facilities, assist with mailings, arrangement of catering, preparing handouts and materials for attendees, and checking in attendees. Compile attendee evaluation information. Assist with the event marketing, including posting of events to online calendars and print/broadcast media outlets.
• Maintain administrative functioning of the Massachusetts Export Center office, including: answering and routing of phone calls, entry of client data, maintenance of client files, submittal of purchase requests for office equipment and supplies, maintenance of seminar records, and other associated procedures. Assist with other office functions when necessary, including typing of documents, data entry and data retrieval. Maintain an updated database and manipulate database information in an efficient manner.
• Assist with the development of publications when needed, including researching information for updating international trade guides, and producing marketing materials for the office.
• Conduct international market research for clients via the internet and subscription databases. Review, edit and supplement the work of interns on research projects as needed.
• Perform administrative functions associated with the Export Center’s annual client impact survey, including mailings, data entry and data retrieval. Publish data in a presentable format. Also assist in the compilation of additional reports and publications required for the Director and stakeholders.
• Coordinate and support various special projects as needed, including contacting participants, organizing meetings and providing related administrative support. Manage administrative operation of the Massachusetts Export Resource Center, including recording of speakers and editing of video files.
• Communicate between program offices to organize programmatic planning meetings, training, and seminars. Also assist other offices with retrieving data, accessing publications, and other logistical inquiries.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Excellent communications and interpersonal skills.
• Proficiency in PC, word processing, desktop publishing, database, spreadsheet and email communication required.
• Experience using the internet for market research.

Additional Details

• Exposure to a wide variety of companies and organizations.
• Refinement of office and interpersonal skills.
• Gain an understanding of export processes and procedures.

Work Schedule

Tues/Weds 9 am – 5 pm, Thurs 9 am – 12:45 pm

Salary Information

Grade 13, step 1

Special Instructions to Applicants

Please submit a resume and cover letter with application.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Jun 13 2019 Eastern Daylight Time
Applications close: Jun 19 2019 Eastern Daylight Time