Student Success Navigator PEI

Jackson, Michigan
$16 - $20 per hour
Jun 14, 2019
Administrative Jobs
Student Affairs, Academic Advising
Institution Type
Community College

Primary responsibility is for the retention and completion of Prison Education Initiative (PEI) students. This person will operate in a case management student services role focused on retention management, outreach and intervention.  Routine occasions where this position will be required to work more than a 40 hour week. This position directly supports the Prison Education Initiative, therefore this position will require travel to the correctional facilities to assist with student needs. Other duties as assigned by the Director of PEI. These functions are performed by the duties outlined below.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

  1. Achieve individual student caseload retention and completion goals as established by the college.
  2. Assist with the planning and implementation of all retention related events.
  3. Perform a wide range of essential duties in the student process from admissions to completion. Including the following: 
  • Preparation of documents for admissions, registration, and release of student information
  • Assist with the Program Manager and evaluation of course placement assessment at various locations
  • Communicate regularly to convey and collect information regarding sponsorship, registration, scheduling, financial aid and program requirements.
  • Tracking student information and updating client info as necessary
  • Aid in the recruitment of prospective students by responding effectively to phone and e-mail inquiries
  • Recognize application issues and convey to the appropriate departments
  • Entering correctional facilities to work with prospective and current students
  • Responsible for understanding, supporting and actively demonstrating the College's beliefs, values, mission and vision and being in agreement to be evaluated by same.
  • Organizing and inputting Call Outs (Student Schedules) within the MDOC OMNI system for classes, room assignments, and meetings with students.
  • Assist with maintaining student programming at facilities such as Student Ambassador's, Volunteer Lab Assistants, Men of Merit, and Phi Theta Kappa.
  • Maintain regularly scheduled office hours at facilities.
  • Coordinate with MDOC staff to facilitate student services i.e. ARUS, Unit Counselor, Inspectors, Deputy Wardens, and Wardens.
  • Coordinate with on campus Student Services: Student Navigators, Financial Aid, Records/Registration, Cashiers, Business Office, and Library Staff.
  • Attend conferences and meetings to stay current on industry trends and best practices.
  • Utilize personalized Retention Management System (RMS) software to retain and recruit back current students to the college.
  • Meet accountability measures for frequency and type of student contacts including phone calls, emails, off campus visits/meetings, classroom visits, and other.
  • Use student performance and attendance data to identify at risk students and create individualized academic recovery plans for students below a 2.0 which include:
    • Monitoring degree progress: credits attempted/completed.
    • SAP student outreach 3 times a semester, including 2 face to face contacts.
  • Guide students to develop personal accountability for their decisions and an understanding of how those decisions impact their success.
  • Empower students to develop and accomplish their personal, academic, and professional goals.
  • Maintain current knowledge of academic and occupational degree requirements, graduation requirements, transfer requirements and pre-requisite requirements to advise students toward completion.
  • Exercise professional discretion and judgement, to help students create a personal completion plan. Advise students regarding course registration, admissions process, financial aid, career services and other related topics, as needed.
  • Refer students to appropriate internal and community-based programs and support services. Initiate contact with faculty, ombudsman, Center for Student Success and other departments to assist students with questions and needs utilizing a total case management model.
  • Manage early alert interventions for respective caseload.
  • As assigned, serve as a liaison with JC's occupational and academic departments. Attend departmental and advisory meetings to remain current on program offerings, career/occupational outlook and other departmental information. Relay pertinent information back to Student Services as appropriate.
  • Develop student success, retention, and completion materials and presentations to support individual and group sessions.
  • Serve on internal committees designed to improve Institutional quality and serve as a College representative for various community committees and associations.
  • Maintain accurate records (including electronic records) of interactions with students. Routinely report statistics designed to measure departmental progress.
  • Understand the institutions interpretation of FERPA rules for the release of student information.
  • Travel as needed to correctional facilities to support PEI program; as such will need to pass a LEIN (Law Enforcement Information Network) clearance.
  • Responsible for understanding, supporting and actively demonstrating the College's beliefs, values, mission and vision and being in agreement to be evaluated by same.
  • Responsible for understanding that this position has been identified as a Campus Security Authority (CSA) position. You must complete the annual Clery Act training, for and act as, a Campus Security Authority.

Education and/or Experience
Bachelor's degree or combination of experience and education in field.

  • Ability to obtain LEIN clearance at all Michigan correctional facilities.
  • Ability to work effectively with a diverse student, staff, faculty and administrative population.
  • Maintain LEIN clearance at State and facility level on an annual basis
  • Demonstrate high customer service standards
  • Strong evidence of the ability to organize and manage large, complex projects and tasks in a dynamic environment
  • Strong evidence of superior communication skills
  • Experience working with a comprehensive budget

Generous retirement plan; campus fitness facility; EAP; medical, dental & vision plans; 16 paid holidays, and more.