Communications Operator

Job description

Posting Details

Position Information

Posting Number S140662 Position Title Communications Operator Department Campus Police Division Administrative Services Classification Clerical FLSA Classification Non-Exempt Union/Non Union Non Union Full Time / Part Time? Part Time Hours per week Up to 28 Temporary? No Posting Detail Information

Posting Date 06/13/2019 Closing Date 06/23/2019 Open Until Filled No Special Instructions to Applicants

PLEASE READ!!

Department questionnaire REQUIRED and must be turned in to Campus Police Department by July 1, 2019.

Questionnaire can be located on JJC website (Resources, Services, Campus Police, Search…(type in “download police questionnaire”) click on “police-questionnaire”

URL to Questionnaire:

https://www.jjc.edu/sites/default/files/PDFs/Police/police-questionnaire.pdf

This posting is to fill Communications Operator role with the following shifts:

- 7 am to 3pm (Saturday and Sunday)

For full consideration, unofficial transcripts for the required degree (if applicable) must be attached and submitted at the time of application.

All offers of employment are contingent upon the following:

• Post-offer, satisfactory results of pre-employment background check
• Post-offer, satisfactory results of pre-employment Drug Screening for employees that are new to the College
• Post-offer, satisfactory results of pre-employment physical exam in circumstances where the nature of the work renders it appropriate or where Federal law or regulation requires

(1) Weekends (Saturday and Sunday) 3pm – 11pm. with some flexibility required based on staffing needs

For full consideration, unofficial transcripts for the required degree (if applicable) must be attached and submitted at the time of application.

All offers of employment are contingent upon the following:

• Satisfactory results of a background check
• Post-offer, pre-employment physical exam and drug screening

Advertising Summary

Would you like to work for one of the first choices of employment?

Do you want to be part of a strategic organization?

One that prides itself on educating our future workforce.

Tucked in the middle of a wildlife preserve, bridging the banks of a lake and surrounded by its own Arboretum, Joliet Junior College is an educational community that embraces diversity and promotes personal growth. Each year, more than 35,000 students find the diverse, comprehensive high quality educational experience they are looking for at JJC. We hope that you will take a few minutes to explore the job opportunities we have available and consider becoming a part of this experience.

The recruitment of qualified and diverse faculty and staff is the cornerstone of JJC’s commitment to an innovative, collaborative and inclusive educational community. At JJC, we respect the wealth of knowledge and experience each of our employees brings to the workplace.

Link to Human Resources website

http://www.jjc.edu/about/operational/human-resources/Pages/default.aspx

Job Description

POSITION TITLE:COMMUNICATIONS OPERATOR CPPOLC-OPER01
STATUS:Part time
DEPARTMENT:Campus Police
DIVISION:Administrative Services
CLASSIFICATION:Non-exempt
UNION:Non-union
REPORTS TO:Chief of Police through the chain of command
PLACEMENT: Clerical Grade 5
MINIMUM PAY RATE:$14.91 per hour

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY

Requires the ability to remain calm in highly stressful situations and the ability to take control professionally when dealing with angry or excited customers. Must be able to “think on ones feet” in fast changing volatile situations. Must be able to perform a wide array of clerical duties while using discretion and maintaining a high level of confidentiality. Responsible for the daily operation of the Communications Center, including responding to calls via phone, radio and in person; both emergency and non-emergency. Must be able to perform data entry and retrieval while multi-tasking other duties. Must be familiar with the working policies and procedures of the College and Department.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES:
1.Serve as primary contact for staff, students and public both in person and by phone, for the Police Department. Take and dispatch calls for service, answer questions and provide information to public.
2.Serve as primary contact with Police Officers, CSO’s and Student Workers by dispatching emergency and non-emergency calls, responding to radio traffic and providing requested information to street staff.
3.Input and access data from law enforcement systems, and maintain CAD logs, and all required documents.
4.Monitor video surveillance equipment, alarm boards, fire panel, maintenance alarms and respond per department procedures.
5.Obtain and maintain required LEADS certifications and proficiently operate LEADS computer and maintain all required documents.
6.Maintain and update Communications Operators Manual.
7.Train new Communications personnel.
8.Utilize CAPERS and CAD effectively, including generating IR numbers, entering door checks, watches, DNT/OVNs, Lost and Found Property, Vehicle Stickers, Entity Records, Contact Files and all report functions.
9.Perform other related duties as assigned.

MINIMUM QUALIFICATIONS:
1.High School Diploma or equivalent.
2.One (1) year of experience in modern office setting with working knowledge of computers and office equipment.
3.Strong computer skills and a working knowledge of Microsoft Office, Excel as well as data input and retrieval.
4.Strong communication skills and the ability to remain calm and deescalate volatile situations.
5.Strong verbal and written skills and the ability to work cooperatively with a diverse population under high stress situations.

PREFERRED QUALIFICATIONS
1.Prior experience as a police communications operator or other law enforcement employment.
2.Familiarity with the College Datatel system and law enforcement computer/data systems.

Application Procedures: “Apply to this Job at employment.jjc.edu”

Department questionnaire REQUIRED and must be turned in to Campus Police Department by July 1, 2019.

Questionnaire can be located on JJC website (Resources, Services, Campus Police, Search…(type in “download police questionnaire”) click on “police-questionnaire”

URL to Questionnaire:

https://www.jjc.edu/sites/default/files/PDFs/Police/police-questionnaire.pdf

All offers of employment are contingent upon the following:
• Satisfactory results of a background check
• Post-offer, pre-employment physical exam in circumstances where the nature of the work renders it appropriate or where Federal law or regulation requires

Joliet Junior College is an equal opportunity/affirmative action college supporting diversity.

ANNUAL CLERY SAFETY REPORT (ASR) NOTICE
FIRE SAFETY REPORT (FSA) and
MISSING PERSON POLICY (MPP) FOR STUDENTS RESIDING IN “ON CAMPUS” STUDENT HOUSING

Joliet Junior College is committed to assisting members of the JJC community in providing for their own safety and security. The annual CLERY security compliance document along with the Fire Safety Report (FSR) and the Missing Person Policy (MPP) for students residing in “on campus” student housing is available at the JJC Police Department website :

http://jjc.edu/about/operational/campus-police/Pages/crime-statistics.aspx

along with other safety information. If you would like to receive the ASR, FSR or MPP in booklet form, you may stop by the Campus Police Department located on Main Campus in G 1013 or call Campus Police at 815-280-2234. The website and booklet contain information regarding campus security and personal safety such as crime prevention and reporting, police law enforcement authority, disciplinary procedures and other related security policies. They also contain information about crime statistics for the three previous years for all JJC campuses, property owned and controlled by JJC District 525 and on public property immediately adjacent to JJC campuses.
This information is required by law and is made available by the Joliet Junior College Police Department.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a high school diploma or equivalent?
    • Yes
    • No
  2. * Do you have at least one (1) year of experience in a modern office setting with working knowledge of computers and office equipment?
    • Yes
    • No
  3. * Please rate your computer skills and working knowledge of Microsoft Office, Excel as well as data input and retrieval.
    • Expert
    • Intermediate
    • Novice
  4. * Do you have prior experience as a police communications operator or other law enforcement employment?
    • Yes
    • No
  5. * Do you have experience or are you familiar with the Colleague Datatel system and law enforcement computer data/systems?
    • Yes
    • No
  6. * Please select the shift(s) that you are able and willing to work:
    • Monday through Wednesday 11 p.m. to 7 a.m. with some flexibility required based on staffing needs
    • Weekends (Friday to Saturday, Saturday to Sunday) 11 p.m. to 7 a.m. with some flexibility required based on staffing needs
    • I am able and willing to work both/either shifts.
Applicant Documents Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Unofficial Transcripts
  2. Other Document
  3. List of References

 

 

 

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Job No:
Posted: 6/14/2019
Application Due: 6/24/2019
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