Posting Details

Posting Details

Requisition Number S1825 Position Number 000352 Position Classification Title Administrative Support Associate Functional Title Administrative Support Associate Position Type Staff University Information

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is a higher-research activity university as classified by the Carnegie Foundation. Founded in 1891 and one of the original three UNC system institutions, UNCG is one of the most diverse universities in the state with nearly 20,000 students and over 2,700 faculty and staff members representing more than 90 nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 100 areas of study, as well as 74 master’s and 32 doctoral programs, UNCG is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter and Instagram.

Primary Purpose of the Organizational Unit

The Office of Intercultural Engagement (OIE) is a part of the Division of Student Affairs. OIE provides many varied opportunities for all UNCG students to have active and meaningful interactions within, among. and across difference. Programs and services are designed to reach all students and to develop intercultural competence and a sophisticated understanding of intersectionality. OIE also works with many other departments to promote intercultural competence, inclusion, access, and equity for all community members.

Position Summary

-Manage all Office of Intercultural Engagement budgets, which include tracking departmental expenditures, reconciliation, budget transfers, and forecasting.
-Manage grants and co-sponsorship funding for the Intercultural Leadership Council student clubs and academic departments.
-Provide expert guidance and assistance to four full-time staff and three Graduate Assistants with processing of expenditures for travel and programming needs.
-Responsible for supervising, hiring, training, and the scheduling of 8-10 student assistant workers.
-Maintain and update the Office of Intercultural Engagement website.
-Process and manage 15-25 weekly meeting and event requests for the Intercultural Resource Center while coordinating the loan process of Jackson Library materials.
-Provide excellent customer service to students, staff, faculty and other guests; direct inquiries, and provide accurate information.

Minimum Qualifications

HIGH SCHOOL DIPLOMA OR EQUIVALENCY; OR DEMONSTRATED POSSESSION OF THE COMPETENCIES NECESSARY TO PERFORM THE WORK.

Additional Required Certifications, Licensures, and Certificates Preferred Qualifications

Associate’s Degree or two year college equivalent and one to two years related experience.

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants

Applicants must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail for your qualifications to be considered.

Applicants are required to upload the following documents with their electronic application:

• Resume
• Cover Letter
• List of References

Applicants are required to upload a list of references of at least three (3) professional references that includes:

• Name
• Company Name
• Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
• Email Address
• Contact Phone Number

Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Recruitment Range $35,621 - $37,230 Org #-Department Multicultural Affairs - 44804 Work Hours of Position 8 A.M - 5 P.M, Monday - Friday Number of Months per Year 12 Posting Requirements Job Family Career Banded Title Administrative Support Associate Open Date 06/13/2019 Close Date 06/27/2019 FTE 1.000 FLSA Non-Exempt If other, please indicate If time-limited, please specify end date for appointment. Salary Grade Equivalency 61 Key Responsibilities

Key Responsibilities

Key Responsibility

Budget Management

Essential Tasks

Manage Office of Intercultural Engagement (OIE) budgets with tasks such as:
-Tracking and balancing expenditures, reconciliation, budget transfers, and forecasting.
-Providing department budget status updates to the Director on a monthly basis.
-Providing support to professional staff and Graduate Assistants with the process of arranging travel, reimbursements, interdepartmental and external invoice payments.
-Managing grants and funding for the 25-30 Intercultural Leadership Council student clubs as well as joint sponsorship with academic departments.

Key Responsibilities

Key Responsibility

Manage Resource Facility

Essential Tasks

-Processing and managing 15-25 weekly meeting and event reservation requests for the Intercultural Resource Center (IRC).
-Managing the facility set-up, staffing scheduling, updating documentation and maintain the online calendar for accuracy.
-Manage the Jackson Library materials loan process in the IRC.
-Monitoring to assure equipment is in good working order, training staff on its usage.
-Coordinating staff for re-shelving to ensure efficient access to all library materials.
-Hiring, training, and supervising 8-10 student assistants, tracking work hours, customer service training, Jackson Library loan process.

Key Responsibilities

Key Responsibility

Customer Service

Essential Tasks

-Providing excellent customer service to students, staff, faculty and guests both in-person or via phone.
-Maintaining and providing current and accurate information in the Intercultural Resource Center (IRC) for students and visitors.
-Communicating with professional staff to stay abreast of all Office of Intercultural Engagement (OIE) programs and upcoming events.
-Answering questions fully, and refer appropriately.
-Updating the digital sign, and checking any posted flyer areas for outdated content as needed.
-Responsible for recording notes during staff meetings with accuracy and the distribution to staff participants.
-Maintaining working knowledge of all University policy and procedures to support the daily functions, mission, goals and programs of the Office of Intercultural Engagement.

Key Responsibilities

Key Responsibility

-Information Technology

Essential Tasks

-Maintaining records using best practices to ensure access and security.
-Providing information regarding the condition of office furniture and repair needs.
-Checking all technical devices and computer equipment to assure they are fully functioning/operating according to the needs of the department.
-Managing office supplies inventory for the department and the Intercultural Resource Center (IRC).
-Maintaining and updating Office of Intercultural Engagement websites.

Competency

Competency

Competency Budgeting Competency Description

Serves as resource for co-workers on budget policies, procedures, and resources. May act as lead person within assigned area of responsibility.

Competency Level Advanced Competency

Competency Work Coordination Competency Description

Facilitates flow of work throughout a dynamic work unit. Coordinates and directs the office support activities and manages a wide variety of records, reports and files. May develop new processes or procedures relevant
to the support needs of the office.

Competency Level Advanced Competency

Competency Communication-Verbal Competency Description

Applies knowledge of programs, policies and procedures to interpret and communicate information to meet specific needs of staff and clients. Demonstrates the ability to work with confidential and sensitive information.

Competency Level Advanced Competency

Competency Office Technology Competency Description

Integrates varying software or learns new computer applications to meet unique work needs. May serve as a resource to others on a variety of subjects including office equipment, software applications, and information processing procedures.

Competency Level Advanced ADA Checklist

ADA Checklist

"R" for Rare (0-30%), "O" for Occasional (30-60%), "F" for Frequent (60-90%), "C" for Constant (90-100%)

Physical Effort Hand Movement-Repetitive Motions - O, Hand Movement-Grasping - O, Holding - O, Finger Dexterity - F, Vision-Skilled Trades - O, Reading - F, Writing - F, Eye-hand coordination - F, Vision-Color Distinction - O, Vision-Preparing/Analyzing figures - F, Hearing - F, Talking - F, Standing - O, Sitting - F, Walking - O, Lifting-0-30 lbs. - R Work Environment Inside - F Applicant Documents Required Documents

1. Resume/CV
2. Cover Letter
3. List of References

Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Based on your previous work history, describe your customer service experience.

   (Open Ended Question)

2. * Do you have experience using BannerHR?
   • Yes
   • No
3. * Do you have experience using BannerStudent?
   • Yes
   • No
4. * Do you have experience using BannerFinance?
   • Yes
   • No
5. * Do you have work experience in a higher education setting?
   • Yes
   • No
6. * Please indicate how you learned of this vacant position for which you are applying:
   • CAA
   • NCAA Arts
   • ICFAD
   • SECCAC
   • Arts Council of the African Studies Association
   • Professional Job Board
   • InsideHigherEd
   • Social Media
   • Networking
   • UNCGjobsearch website
   • Other
7. If you selected "Other", please provide the name of the resource here.

   (Open Ended Question)